W Residence Kandy

Room view most beautiful.staff excellent rooms is comfortable clean.very nice place to stay.

Hotel room view wonderful. Oner is very friendly. Staff is excalant. Room is compatible. If your in kandy good place stay this property.

This is the worst place I've stayed at during my 2wk trip This place is quite hard to find and to drive to, once we arrived at the front entrance, we have to call and wait for another 15min for someone to open the door for us. This place is a house, not a hotel. After I filled in the check-in form, the form was left around in the public area near the kitchen along with others, where I can see private information of all other guests staying at the same place When I was taken upstairs to my room, the person showing me the room was spraying insect repellent all over the floor and my bed - right after he left I saw a big bug struggling/dying in a pool of newly sprayed insect repellent in the middle of the bathroom (and the bathroom smelt like someone just used it). There's no shampoo/body wash in the bathroom, and only 1 dryer for the whole place. I was promised a dryer at 7pm, after checking several times, at 10PM- I was told that there was only ONE and someone already took it! Breakfast was included but doesn't include fresh fruits like all other places i stayed at. Whenever someone's cooking there's very strong food/oil smell in my room which was very unpleasant. The rooms were not sound proof at all and I could hear everything going on in the other rooms including ones downstairs. The 2 guys watched me struggle with my luggage going up the stairs without offering to help, and when I asked to speak to manager I was told that he's too busy working. very unpleasant experience!

Booked this place for 3 nights, the photos looked incredible, description sounded ideal for us and the price was a steal! However, this was the worst hotel stay I’ve ever experienced. Alarm bells started ringing as soon as we were driving up dirt tracks and getting lost at almost every turn. When we arrived, the place looked deserted. Then a very nice, young member of staff appeared and let us in. As soon as we entered, we could tell the room was damp. The room was also oddly empty appearing with very sloppy finish. We should’ve left at this point, but we’d had a very long day hiking and just wanted to sleep. We decided that we’d stay one night and leave the next day. The staff member was understanding and very nice about the situation, he phoned the manager and it was decided that we would pay for the first night and the Hotels.com commission for the next 2 nights. We thought this was very reasonable and went to sleep in our damp room. The air was muggy and the sheets were almost wet. In the morning, when we were checking out, the single staff member was on the phone to the hotel’s owner who was demanding that we paid the full amount for the 3 nights. We were not happy about this and conversations went back and forth for up to an hour before we decided to just pay it and leave. We did not want this experience to ruin our holiday anymore than it had already done. Do not stay here, it is not worth a fraction of the cost they demand, or the risk to your health!

Hotel was located in a very beautiful location. On the way, it was very interesting to see the view. it took 8 minutes from station to reach to the hotel. very nice staff and very helpful. we were given a big room with a balcony. Toilets clean and modern. AC look new unit. night view from the room balcony was unbelievable. love to recormend for anyone who wants to stay in kandy.