City Inn Basel

This is the third time I have stayed here. Dog friendly, close to the train station, very good value.

The City Inn offers a real bargain in Basel, so long as you like an architectural puzzle. A single building has been subdivided into one expensive hotel and one mid-price hotel, and all the rooms and passageways in between the two that didn't quite make sense have been called the City Inn. You check in at the posh hotel and have a fine breakfast in a panoramic 8th floor room in the mid-price hotel, and somewhere in between you wander various corridors and bits of staircase looking for your room. It will be odd when you find it, but comfortable, and very reasonably priced.

Overall, it's a good hotel, conveniently located right in front of Basel SBB. The front desk staff were very helpful, and the breakfast was good. If you're traveling with heavy luggage, it's recommended to ask for a room with elevator access. However, there's room for improvement regarding room cleanliness (photos enclosed).

Some rooms only have partial lift access, so you may need to manually carry your luggage up a flight of stairs or so - but it’s a great, economical base in Basel that’s totally worth the effort. The room is pop-modern, simple but clean and highly functional layout, with a comfortable pillow and duvet and thoughtful amenities that make you feel well looked after without excess. The staff are very professional and friendly, assisting with check-in, and self-checkout is available via the email notification you receive. I’d be very happy to book again.

The room was big, but the cleaning lady came very late in the afternoon. It was hard to operate the AC unit, and at times it did not work. The drain in the shower was too slow, and you take shower always standing in water ankle high.

It was clean and convenient to the train station. I knew that it was a walk up, but three flights of 16 steps each with a suitcase is too much. There was a very noisy rom AC and opening the tiny window just let in more noise from the street.

Extrememly tiny room even for European standards. Window AC was old and in terrible condition. For the money and I know Switzerland is expensive it was definitely not worth it.

Excellent proximity to the station. The property is an add-on for the more prestigious Hotel Metropol. The directions to the breakfast room were confusing so we made ourselves comfortable in the only one we could find. It didn't seem to go down very well. Perhaps because it was the Metropols dining room. Would we use the City Inn again? Probably.

Great central location, helpful staff

One night stay while traveling through area. Location perfect - right next to train/tram/bus. Room was good for 1 night stay.

Very. Centrally located with free transit for customers. The team members were exceptional and service oriented. There were missing tiles in the shower with a very slow drain. Slow to fix the drain and the leaking HVAC unit that was leaking water into the room. Breakfast was GREAT! Recommend they change it up with sausage instead of bacon everyday.

Very close to the train station and public transportation. Pillows were too soft and need to be replaced to get good night sleep.

Budget. Close to central station and not far from city center. But need renovation. Room is really small. It looks bigger on the photos.

Hotel extremely convenient for the main Swiss railway station. Also located close to one of the main tram hubs making it extremely easy to get around the city.

Best thing about this property is it's location just around the corner from the main railway station. But we had a problem checking in as we were told that we had only booked for two, even though when I checked my receipt from Expedia, it clearly stated that the booking was for three. Then we were told that we didn't have breakfast included, when again it clearly stated on our Expedia receipt that breakfast was included. It was late at night and we just needed to get to bed, so didn't argue and our son shared the king bed. The room was an off-putting green colour and would have been okay, apart from the pillows that were really flimsy and uncomfortable. We didn't have a good night's sleep. There wasn't anyone on reception when we left the following morning, so we just dropped our key and left disappointed.

Simple single room, does the job for a few nights for short weekend break

The Staff at the hotel were all so lovely. They were all really friendly and helpful. Can’t compliment them enough! Hotel its self is decent for the price. Clean and comfortable. The room we stayed in had a decent radiator and air conditioning, a nice size room overall, & decent bathroom with an excellent shower. Hotel location is brilliant, loads of local transport options right outside, and the train station to further afield is a minute walk. In the interest of a totally honest review, there were a couple of slight downsides. The location of the hotel means it is obviously a little noisy at times, but not so bad that it would be a real complaint. I am a light sleeper and was woken up a couple minutes of times during our stay, not a huge issue. Lastly, breakfast wasn’t great. It wasn’t the worst and you’d definitely find something if you’re not too fussy (fine for a coffee and pastry) but there wasn’t a whole lot of options and everything that should be hot was cold by time we got there, so we only used the breakfast facilities once during our stay. We unfortunately didn’t have the time in the end to try the main restaurant, however the food looked and smelled wonderful and we heard good things about it from other visitors. Overall though, fab hotel for the price in a really good location for exploring the city and nearby places, with wonderful and helpful staff.

Ideal location for early train

I tend only do reviews if something is particularly good or bad. Overall the hotel was very good (a little awkward to find though) but I write this review to mention Cedric on reception. He was excellent, helpful, knowledgeable, efficient and a free upgrade! Thank you.

Staff was great