Hotel Excelsior is located in area / city Zermatt.
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Hotel Excelsior
Hotels
9.4
/10
Exceptional
177 reviews
What Guests Say About Their Stay
Bing
10.0
/ 10
Beautiful hotel and friendly staff. Our room has beautiful view of Matterhorn.
Robert
10.0
/ 10
Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good
Catherine
10.0
/ 10
It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
In the Area
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Hofmattstrasse 38, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
Main Facilities
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Restaurant
WiFi
Elevator
Available Room Types in Hotel Excelsior
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Hotel Excelsior Address: Map & Location
Hofmattstrasse 38, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
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Location
Hotel Excelsior is located in area / city Zermatt.
About Hotel Excelsior
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Excelsior.
Savor your favorite dishes with special cuisines from Hotel Excelsior exclusively for you.
Hotel Excelsior is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Excelsior is the right place to stay.
All facilities in Hotel Excelsior
Others
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Elevator
Hotel Services
- Newspaper in lobby
- Luggage storage
- Front desk
- Laundry service
Food and Drinks
- Bar
- Breakfast
Things to Do
- Garden
Connectivity
- Free WiFi
General
- Terrace
Sports and Recreations
- Ski storage
Accommodation Policy & General Information in Hotel Excelsior
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Pet fee: CHF 20 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: CHF 50.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 22:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 22:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Excelsior | 25 |
Number of floors in Hotel Excelsior | 4 |
Another facilities in Hotel Excelsior | Others, Smoke-free area, Safety deposit box, Newspaper in lobby, Luggage storage |
Frequently asked question in Hotel Excelsior
What are available facilities at Hotel Excelsior?
There are top facilites at Hotel Excelsior such as Restaurant, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Hotel Excelsior?
Check-in time at Hotel Excelsior is staring from 15:00 - 22:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Hotel Excelsior provide breakfast?
Yes, Hotel Excelsior provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Hotel Excelsior?
Hotel Excelsior is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hotel Excelsior have?
Hotel Excelsior has 4 floors.
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More Reviews from Other Guests in Hotel Excelsior
Overall Ratings & Reviews Hotel Excelsior
Other sources (177)
9.4
Exceptional
From 177 reviews
Cleanliness
9.4
Room Comfort
9.0
Service and Facilites
9.4
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Traveler Reviews Hotel Excelsior
Number of reviews per page
20
40
Top reviews
Bing
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Beautiful hotel and friendly staff. Our room has beautiful view of Matterhorn.
Irma
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
It was amazing
OFELIA
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Good location
Robert
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good
Catherine
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
thea
with Friends
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I
Theresa
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.
Minjia
Leisure
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.
Ian
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
We only stayed one night in summer and we enjoyed our stay. The hotel is 5 minutes walk from train station and the room was spacious. We had a balcony with a view of the Matterhorn. Breakfast was included. Ideal hotel for short stays as convenient to train station and village.
Sandra
Leisure Family
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.
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Adora De
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Staff was so friendly! Carmen was so great and friendly!
Nishanth
Family
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though.
Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it.
Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!
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nongnooch
Leisure
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.
Shayan
Leisure with Partner
6.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Convenient location.
Imran
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Helpful staff, good breakfast nice room, beautiful balcony view.
Sherry
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.
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Joan
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.
Isaac
Business and Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
great view to the main mountain
Michael
Leisure Family
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.
xiaolin
8.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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