Novotel Basel City

Staff was helpful and understanding. Room and amenities were great

Breakfadt was hot and plentiful. A bit of a queue for a single coffee machine but not that.much to complain about

Everything was perfect. Can not recommend this place enough from a location perspective, it is perfect for visiting Colmar or Strasbourg. You’re bang in the middle of so many places to see. Pity the hotel doesn’t do lunch in the afternoon, but otherwise could not fault, the staff were incredibly friendly and kind too!

Booked a room for two adults and one child. When we got to our room, the sofa bed was not made, found a spare duvet and pillow in the cupboard but no sheet. My son just used the duvet to wrap himself. The next day, our room was cleaned, bed was made, but not the sofa bed. We should probably have asked for the sheet but as we were only there for three nights, we didn’t bother. We just took the duvet cover for my son to use it as a sheet. On the plus side, hotel is very close to the station, receptionist who checked us in was very welcoming. Great selection of breakfast.

All standard options available for breakfast. Close to tram stop

Everything was clean and tidy. Very relaxing!

Clean rooms

Clean room, just very warm and stuffy. Air con turned on as low as it went but rooms were still very warm. Good WiFi and amenities in the room.

Staff were supportive, and the service was brilliant

The staff were so friendly and supportive

Room was Good, found the restaurant / room service menu very limited. Staff were fantastic!

Clean and tidy hotel

Excellent location. 11 min walking from the train station and 5 mins with the tran num 11. The city center is at 10 min in the tran 15, the stop is a just in the corner of the hotel. My only complain, the sofa bed was horrible, cool (leather) and small. Sugestión: pillow-top or extra duvet.

Excellent with great staff and location

Everything was ok, just the cleaning of the room that sometimes wasn't so good.

Staff were brilliant, really helpful.

Great location,

The property is in top conditions. The only thing was the bed. Mattress needs to be replaced.

Indicated my daughter’s birthday during the stay but the hotel did not do anything.

everything is prefect, the breakfast was really good, the staffs was nice