The Pax Hotel

My one major complaint with this hotel is the management. My flight was cancelled, I gave the hotel over 48 hours notice that I could not make my first of 2 nights and they refused to reimburse the first night. I was also charged the city tax for the day I was not there. Zero empathy from hotel management. Would NEVER return.

Amazing stay. They couldn’t have done more to make my stay perfect.

I am absolutely appalled by this hotel. Myself and a friend went for a weekend away when we arrived I was told they had overbooked and had moved us to another hotel called hotel Diplomate around the corner. This hotel was of no standard to the pax hotel that we had booked and when I went to check the price it was cheaper than what I had paid I have requested a refund of the difference as if I wanted a cheaper hotel I would have booked a cheaper hotel we was down graded significantly and they wouldn’t even give me a refund in the price difference of the pax to hotel Diplomate so we not only had to put up with a very old outdated, dirty hotel room for our stay but was also told no refund for the difference in price would be granted which is absolutely terrible service. It was through no fault of my own that we was moved it was due to the pax hotel overbooking after travelling from the UK all through the night and to arrive to this you would expect some common courtesy due to the inconvenience caused. Myself and my friend sat there in disbelief and it really did put our weekend break off to a bad start we was not happy with where we had been put and then to rip me off and not offer any refund in the price difference or a better hotel was just absolutely terrible service from them.

Very clean and comfortable room and beds in excellent location for exploring the city.

Perfect hotel

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The receptionist who worked in the morning was extremely helpful. Clean, attractive and simple hotel.

Very helpful and pleasant staff. I highly recommend the hotel

The staffs were friendly but no staffs were available after 10pm till 7am. I have two reservations and the second room had bad smell at the bathroom. Only good thing was the locations

Nice property in a good location.

Receptionists and area were good. Space is very very small. Bathroom is very small. If you don't mind that, then it's fine.

The location is perfect near the center and the lake. The room was clean. Staff is friendly

After sleeping on memory foam in Paris, these beds weren’t so comfortable. The pillow seems great until your head sinks. There were a couple of long hairs on our tub. The front desk had all kinds of adapters we could borrow so we didn’t have to buy one! It was great!

This hotel was great! Friendly staff and timely response from point of booking to checking out! I was only in Genève for a couple of days so this worked out well. Fair price and not a bad room. Close to a tram stop so you can do all the things in Genève very easily. Would stay here again and would recommend!

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Located in a nice district, easily accessible by public transport, large, comfortable rooms, friendly staff. It is excellent value for money in Geneva.

Well situated with friendly people.

The room was good for four. The location is walking distance to the lake and shopping. There are restaurants nearby as well. The staff was welcoming and answered all the questions we had and also set up our taxi for our departure. The only issue we had was the air conditioning was not cold enough and was not adjustable from our room since it’s centralized. Would still recommend this though.

Nice and Clean properly Close to public transportation Safe Quiet AC works well!