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The Pollux
Hotels
9.4
/10
Exceptional
231 reviews
What Guests Say About Their Stay
Debra
10.0
/ 10
What was not to like. Busy restaurants, busy, cozy bar, centrally located, terrific staff, clean, great beds. Nice variety in the common sauna area. The list goes on and on. Thank you, Hotel Pollux!!
Martin
10.0
/ 10
This is an amazing boutique hotel in the heart of Zermatt and a mere 4 minute walk from the train station. Staff were very nice, rooms were immaculately clean and comfortable. They have an attached restaurant and bar that were great. Both have great atmosphere with a cozy fireplace in the lobby bar. Great saunas and steam rooms on the lowest level. Ski storage room as well and a nice gym. Perfect place to stay on all fronts.
Jeffrey
10.0
/ 10
Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing.
The property is clean and rooms are spacious with plenty of storage.
The staff are pleasant, friendly and always willing to help.
In the Area
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Bahnhofstrasse 28, Postfach 182, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in The Pollux
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What's around The Pollux
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Bahnhofstrasse 28, Postfach 182, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
Discover More About The Pollux
Location
The Pollux is located in area / city Zermatt.
About The Pollux
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Pollux exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at The Pollux.
All facilities in The Pollux
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee/tea in lobby
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Things to Do
- Garden
- Spa
- Sauna
- Steam room
Food and Drinks
- Bar
- Breakfast
- Snack bar
General
- Fireplace in lobby
- Banquet
- Terrace
Sports and Recreations
- Ski storage
- Fitness center
- Game room
Business Facilities
- Meeting facilities
- Business center
Nearby Facilities
- Hair salon
- ATM/Banking
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in The Pollux
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Nearby parking fee: CHF 20 per day (49213 ft away)
- Rollaway bed fee: CHF 45 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.
The property is closed between October 11 and November 14.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 23:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | 15:00 - 23:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Pollux | 35 |
Another facilities in The Pollux | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Luggage storage |
Frequently asked question in The Pollux
What are available facilities at The Pollux?
There are top facilites at The Pollux such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Pollux?
The standard check-in time at The Pollux is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00
Does The Pollux provide breakfast?
Yes, The Pollux provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Pollux
Other sources (231)
9.4
Exceptional
From 231 reviews
Cleanliness
9.6
Room Comfort
9.2
Location
9.8
Service and Facilites
9.4
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Traveler Reviews The Pollux
Number of reviews per page
20
40
Top reviews
Rocio
Leisure Family
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The hotel is great, with a very convenient location close to the train station. The hotel is pretty and comfortable, with its own restaurant. The room was spacious and comfortable. It was on the top floor and had a glass ceiling to see the mountains.
The only downside was that it was very noisy at night because it was right on the Main Street and people were out late.
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Charles
Friends and Family
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Great hotel. Friendly staff. Great location for a ski trip.
Debra
Leisure Family
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
What was not to like. Busy restaurants, busy, cozy bar, centrally located, terrific staff, clean, great beds. Nice variety in the common sauna area. The list goes on and on. Thank you, Hotel Pollux!!
Martin
10.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
This is an amazing boutique hotel in the heart of Zermatt and a mere 4 minute walk from the train station. Staff were very nice, rooms were immaculately clean and comfortable. They have an attached restaurant and bar that were great. Both have great atmosphere with a cozy fireplace in the lobby bar. Great saunas and steam rooms on the lowest level. Ski storage room as well and a nice gym. Perfect place to stay on all fronts.
Read More
Jeffrey
Leisure Family
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing.
The property is clean and rooms are spacious with plenty of storage.
The staff are pleasant, friendly and always willing to help.
Mary
Leisure
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Loved loved loved this property! Our room was great and we had a balcony that looked up at the mountains. The breakfast spread was amazing and the hotel bar is so cozy and fun. The hotel is within walking distance to train station and all around food and shopping. Will definitely stay again if we make it back to Zermatt!
Elizabeth
Leisure Family
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
The staff was so friendly at check in and check out. The restaurant staff was so friendly as well. The location was perfect to walk to the train station and the gondola to the Matterhorn. We had a beautiful view of the Matterhorn from our room!
Matt
Leisure Family
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
We stayed at the Pullox for three nights. The hotel is incredibly charming and the staff extremely friendly. It’s centrally located on the main shopping street in Zermatt, making it a quick 5 minute walk from the train station and 7 minutes to the Matterhorn lift.
Si Jia Jessica
Leisure
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Love that this hotel has a laundry room. They charge a fee to the washer and dryer but it's still reasonable compared to the typical laundry fee per item.
Location is close to the main station as well as the gornergret station making it pretty convenient.
They are several shops as well as a supermarket nearby too.
Overall room and bathroom are nice, spacious and clean.
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robert
Leisure with Partner
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The hotel was very convenient.
It was very clean and comfortable.
WE loved the breakfast.
We loved the fireplace and lobby bar.
Dennis
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Great place to stay, highly recommend
Florian
10.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
Wonderful!
Gary
Leisure
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
I Zermatt for one night and couldn’t have picked a nicer or more convenient hotel.
Scott
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
So much fun, we love it.
Helen
Leisure Family
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Well located. Lovely balcony room with view of Main Street. Very comfortable, clean and convenient to everything. Great staff.
Manish
Leisure with Children
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Great place to stay with family. Central and convenient. Wonderful views and great location and well equipped
Bozena
Leisure with Partner
10.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
A great place to stay . Will come back .
christa
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
Great property, on the same street as train station. Great little bar with the best ambience of Zetmatt. We travel a lot and this is a very good hotel to stay at! Super impressed, nothing was too much to ask. The FOC breakfast and wellness centre an absolute delight!
Romana
Leisure Family
8.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
Good location, staff was very helpful
Pankaj
10.0
/10
Reviewed 48 week(s) ago
Hotels.com verified review
My room was not good . I had requested front . This room air freshness issue. Opened the window and could not sleep due to noise all both night . Breathing in room was tough .my friends were at the same time who booked directly and cheaper than me had better room . I will never book thru booking .com again. Staff was excellent but this was not good experience and my wife got sick in this room due yo breathing problems.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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