Hilton Taipei Sinban

Good

Great !

Wi-Fi有時候連結有點問題 ， 電梯沒有空調 稍微悶了一點。前台服務很好！房間乾淨！

No plates in the room. Mini bar is too basic

I chose Hilton Taipei Sinban despite reading mixed reviews, hoping for a positive experience during our two-week stay. Upon arrival, we were welcomed by a friendly female concierge and check-in staff, and the morning housekeeping team was very polite and helpful. Initially, we felt confident in our decision until we experienced repeated issues with the night concierge, Justin C. One night, we requested three complimentary water bottles since we hadn’t asked for housekeeping. Justin brought only two, stating that each room is only allowed two bottles, even though we clearly had three guests. After some discussion, he eventually brought the third bottle. Another time, we asked for coffee and creamer. He delivered the coffee but not the creamer, and then insisted we hadn’t asked for it. Rather than resolving the issue, he dismissed our request. The most frustrating experience came on check-out day. We asked for bell boy service to help with our luggage, and Justin came to the room. We requested five more minutes to fix some things and he said he’d return, but never did. Pressed for time, we had to carry six luggages to the lobby ourselves. At check-out, Justin stood beside the front desk staff but didn’t acknowledge us or offer help. We expected a high standard of service from a Hilton property, but this stay was a disappointment. Unfortunately, we won’t be returning to Hilton Taipei Sinban in the future.

excellent location and service, comfortable bed

No any benefits with Hilton honors

Best place! Very spacious room and so clean! Hilton Team at Sinban especially the Concierge Team members are superstars! They assisted me tremendously to experience the best of Taiwan!!!!! I had fun on this trip’ I want to go back!!!! The place is highly recommended!

Good and comfortable hotel. Location is right next to the train station. Beds are comfy, hotel is clean. The pool doesn’t have a roof so it’s hard to enjoy if it rains. Overall good stay. There is a 24hr massage place across the street and good bubble tea in the area.

Great 3-bed room option! Right next to the blue line Banqiao Station, plus a nice local night market around 15 minute walk, shorter if you use the Ubike

Good

Wonderful -property, great service

Had an issue with bed bugs. Woke up with multiple bite marks. Management did cleaning of room but still had new bites the next night. Eventually room was changed and issue settled. Quite surprised with bed bugs problem in such a well-reputed hotel. The first night manager mr Edward was reasonable and sensible with approach. Subsequently very little service recovery from Management. The interactions made me feel like Management is suggesting that the bite marks are from my day of activities outside the hotel or an allergic reaction (rather from bed bugs bites from the hotel bed). I can understand bed bugs happenings in a hotel setting, the problem handling and service recovery was just rather poor for such a branded hotel chain

This is a nice place to stay

High-end, updated

Quiet and convenient.

No buy toothbrush and toothpaste

Excellent

Front desk service to be improved. Towel in the room has stain on it.

Very good