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Palace Hotel Arusha
Hotels
8.2
/10
Very Good
39 reviews
What Guests Say About Their Stay
Jon
10.0
/ 10
The room was nicer than expected. The staff was helpful and made us feel welcomed. The included breakfast was very good. We slept well.
John
10.0
/ 10
A very convenient location for the purpose of my visit. The staff was very friendly, readily available for all my needs gave extra perks that was not expected. This hotel will be on the top of my list whenever I visit Arusha again.
Verified traveler
10.0
/ 10
It is at heart of Arusha... You can explore Arusha and visit the Maasak market and while walking in the friendly city
In the Area
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Makongoro Road, Sekei, Arusha Urban, Arusha, Tanzania
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Palace Hotel Arusha
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What's around Palace Hotel Arusha
Makongoro Road, Sekei, Arusha Urban, Arusha, Tanzania
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Discover More About Palace Hotel Arusha
note: hotel was previously named Palace Hotel
Location
Staying at Palace Hotel Arusha is a good choice when you are visiting Sekei.
About Palace Hotel Arusha
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Palace Hotel Arusha exclusively for you.
Palace Hotel Arusha is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Palace Hotel Arusha.
All facilities in Palace Hotel Arusha
Others
Hotel Services
- Laundry service
- Newspaper in lobby
- Tours
- Luggage storage
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Restaurant
- Safety deposit box
- Coffee/tea in lobby
- Elevator
Things to Do
- Garden
- Spa
- Sauna
- Steam room
General
- Banquet
- Lockers
- Parking
- Terrace
Food and Drinks
- Bar
- Breakfast
- Snack bar
Business Facilities
- Meeting facilities
- Business center
- Conference center
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Palace Hotel Arusha
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Airport shuttle fee: USD 60 per vehicle (one-way)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
11:00 - 00:00
Check-out:
Before 10:30
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 11:00 - 00:00 - to 10:30 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Palace Hotel Arusha | 97 |
Another facilities in Palace Hotel Arusha | Laundry service, Newspaper in lobby, Tours, Luggage storage, 24-hour Receptionist |
Frequently asked question in Palace Hotel Arusha
What are available facilities at Palace Hotel Arusha?
There are top facilites at Palace Hotel Arusha such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Palace Hotel Arusha?
The standard check-in time at Palace Hotel Arusha is starting from 11:00 - 00:00 while the latest check-out time is at Before 10:30
Does Palace Hotel Arusha provide breakfast?
Yes, Palace Hotel Arusha provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Palace Hotel Arusha?
Palace Hotel Arusha is a 4.0-star hotel.
How many rooms are available at Palace Hotel Arusha?
Palace Hotel Arusha has 97 rooms in total.
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More Reviews from Other Guests in Palace Hotel Arusha
Overall Ratings & Reviews Palace Hotel Arusha
Other sources (39)
8.2
Very Good
From 39 reviews
Cleanliness
8.4
Room Comfort
8.0
Service and Facilites
8.6
Sort by
Most Relevant
Preferences
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Traveler Reviews Palace Hotel Arusha
Number of reviews per page
20
40
Top reviews
Pranav
Leisure with Partner
2.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
The property was cheap, but it's definitely not 4 stars. Every room was dirty, we have visible spots of dirt on the bedsheets, the carpet had stains, pillows had stains. It's as if the room had never been cleaned before it was given to us.
We had bed bugs in our room and constantly had problems with dirt throughout.
The breakfast options were very limited if you are vegetarian.
Read More
Jon
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
The room was nicer than expected. The staff was helpful and made us feel welcomed. The included breakfast was very good. We slept well.
Gail
Business and Leisure
2.0
/10
Reviewed 112 week(s) ago
Expedia Group verified review
The Palace Hotel requires updating especially the rooms. Faded Grandeur. The lift is hit and miss. The restuarant has 2 menus however the staff only give al a carte ...although they do have a snack menu. Customer service needs to be looked into. When I questioned i did notice staff had taken off I.D badges off so i was difficult to assess. Found the staff to be quite rude and dismissive. Not an enjoyable stay im afraid.
Read More
Nilanjan
Leisure
8.0
/10
Reviewed 195 week(s) ago
Expedia Group verified review
Great location - couldn't ask for more.
However, the property could do with more modern amenities. E.g. hotel rooms don't have USB charging points for phones, etc. whereas most other hotels in Arusha have this basic amenity. Bathrooms could also do with upgrades, recaulking, etc.
Nadim Abou
Leisure with Partner
8.0
/10
Reviewed 209 week(s) ago
Expedia Group verified review
Location is very good. The room was not very clean, there was a very bad odor in the room. It really was a shame
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 224 week(s) ago
Expedia Group verified review
Great breakfast, good equipment in the gym and the staff were wonderful.
Verified traveler
Leisure
8.0
/10
Reviewed 225 week(s) ago
Expedia Group verified review
Good
Verified traveler
Business
10.0
/10
Reviewed 241 week(s) ago
Hotels.com verified review
Good location
John
Friends and Family
10.0
/10
Reviewed 254 week(s) ago
Expedia Group verified review
A very convenient location for the purpose of my visit. The staff was very friendly, readily available for all my needs gave extra perks that was not expected. This hotel will be on the top of my list whenever I visit Arusha again.
Verified traveler
Leisure
8.0
/10
Reviewed 305 week(s) ago
Expedia Group verified review
Very Nice staff. Room needs refreshing but comfortable bed.
Jean
Friends and Family
6.0
/10
Reviewed 308 week(s) ago
Hotels.com verified review
The staff were pleasant. They helped out with our baby while we ate breakfast. The breakfast was delicious. The room was nice with a great view. However, they had a new years Eve party on the 9th floor rooftop that was so so loud in our room on the 8th floor. There was an after party until 3am. It just made it hard to sleep with a baby as well. We told the front desk and nothing was done about it.
Read More
Verified traveler
Leisure with Friends
8.0
/10
Reviewed 311 week(s) ago
Expedia Group verified review
The staff was wonderful and very accommodating. The included brunch buffet was also good.
Verified traveler
Leisure
4.0
/10
Reviewed 320 week(s) ago
Expedia Group verified review
It looks like an upscale hotwl and the staff certainly maintains that level of quality, but under the surface many things are wrong.
I didn't have hot water in my shower,4 of the 5 days I was there, even after changing rooms. Several lights were out in the rooms and the TV didn't work in one of them either.
The restaurant was out of several items and the list of unavailable things grew daily.
Read More
Lisanne
8.0
/10
Reviewed 328 week(s) ago
Hotels.com verified review
Nice large room, close to the market and local businesses. Walking distance to a park, museum, market and local places to eat. Be careful of local street vendors pretending to be selling their own art, it’s overpriced and definitely not original. Used the tour company in the lobby and they were very helpful.
Verified traveler
Business
10.0
/10
Reviewed 344 week(s) ago
Expedia Group verified review
It is at heart of Arusha... You can explore Arusha and visit the Maasak market and while walking in the friendly city
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 344 week(s) ago
Expedia Group verified review
The staff were wonderful and very accommodating. The location is also central to everything.
Gulammehdi
4.0
/10
Reviewed 346 week(s) ago
Hotels.com verified review
Not so good as air conditioning & wifi not working in the room.
Jann
Business
8.0
/10
Reviewed 145 week(s) ago
Hotels.com verified review
Immer wieder gerne
seokjoo
Business
8.0
/10
Reviewed 309 week(s) ago
Hotels.com verified review
호텔은 비교적 깨끗하나 창문의 방충방이 부실하여 환기를 할 수가 없었습니다(모기가 들어와서 해충작업을 함)
또 외부에 식당이 없어서 불편함이 있음
Verified traveler
Business and Leisure
8.0
/10
Reviewed 324 week(s) ago
Expedia Group verified review
Per essere un albergo a prezzo molto accessibile in Tanzania non ci si può lamentare... molto pulito, e silenzioso. Mancava il phon nella stanza, ma me lo hanno procurato in sole 4 ore :-)
Il ristorante interno è ok con porzioni abbondanti, colazione a buffet. Caffe orribile!
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Palace Hotel Arusha
Other sources (39)
8.2
Very Good
From 39 reviews
Cleanliness
8.4
Room Comfort
8.0
Service and Facilites
8.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Palace Hotel Arusha
Number of reviews per page
20
40
Top reviews
Pranav
Leisure with Partner
2.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
The property was cheap, but it's definitely not 4 stars. Every room was dirty, we have visible spots of dirt on the bedsheets, the carpet had stains, pillows had stains. It's as if the room had never been cleaned before it was given to us.
We had bed bugs in our room and constantly had problems with dirt throughout.
The breakfast options were very limited if you are vegetarian.
Read More
Jon
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
The room was nicer than expected. The staff was helpful and made us feel welcomed. The included breakfast was very good. We slept well.
Gail
Business and Leisure
2.0
/10
Reviewed 112 week(s) ago
Expedia Group verified review
The Palace Hotel requires updating especially the rooms. Faded Grandeur. The lift is hit and miss. The restuarant has 2 menus however the staff only give al a carte ...although they do have a snack menu. Customer service needs to be looked into. When I questioned i did notice staff had taken off I.D badges off so i was difficult to assess. Found the staff to be quite rude and dismissive. Not an enjoyable stay im afraid.
Read More
Nilanjan
Leisure
8.0
/10
Reviewed 195 week(s) ago
Expedia Group verified review
Great location - couldn't ask for more.
However, the property could do with more modern amenities. E.g. hotel rooms don't have USB charging points for phones, etc. whereas most other hotels in Arusha have this basic amenity. Bathrooms could also do with upgrades, recaulking, etc.
Nadim Abou
Leisure with Partner
8.0
/10
Reviewed 209 week(s) ago
Expedia Group verified review
Location is very good. The room was not very clean, there was a very bad odor in the room. It really was a shame
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 224 week(s) ago
Expedia Group verified review
Great breakfast, good equipment in the gym and the staff were wonderful.
Verified traveler
Leisure
8.0
/10
Reviewed 225 week(s) ago
Expedia Group verified review
Good
Verified traveler
Business
10.0
/10
Reviewed 241 week(s) ago
Hotels.com verified review
Good location
John
Friends and Family
10.0
/10
Reviewed 254 week(s) ago
Expedia Group verified review
A very convenient location for the purpose of my visit. The staff was very friendly, readily available for all my needs gave extra perks that was not expected. This hotel will be on the top of my list whenever I visit Arusha again.
Verified traveler
Leisure
8.0
/10
Reviewed 305 week(s) ago
Expedia Group verified review
Very Nice staff. Room needs refreshing but comfortable bed.
Jean
Friends and Family
6.0
/10
Reviewed 308 week(s) ago
Hotels.com verified review
The staff were pleasant. They helped out with our baby while we ate breakfast. The breakfast was delicious. The room was nice with a great view. However, they had a new years Eve party on the 9th floor rooftop that was so so loud in our room on the 8th floor. There was an after party until 3am. It just made it hard to sleep with a baby as well. We told the front desk and nothing was done about it.
Read More
Verified traveler
Leisure with Friends
8.0
/10
Reviewed 311 week(s) ago
Expedia Group verified review
The staff was wonderful and very accommodating. The included brunch buffet was also good.
Verified traveler
Leisure
4.0
/10
Reviewed 320 week(s) ago
Expedia Group verified review
It looks like an upscale hotwl and the staff certainly maintains that level of quality, but under the surface many things are wrong.
I didn't have hot water in my shower,4 of the 5 days I was there, even after changing rooms. Several lights were out in the rooms and the TV didn't work in one of them either.
The restaurant was out of several items and the list of unavailable things grew daily.
Read More
Lisanne
8.0
/10
Reviewed 328 week(s) ago
Hotels.com verified review
Nice large room, close to the market and local businesses. Walking distance to a park, museum, market and local places to eat. Be careful of local street vendors pretending to be selling their own art, it’s overpriced and definitely not original. Used the tour company in the lobby and they were very helpful.
Verified traveler
Business
10.0
/10
Reviewed 344 week(s) ago
Expedia Group verified review
It is at heart of Arusha... You can explore Arusha and visit the Maasak market and while walking in the friendly city
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 344 week(s) ago
Expedia Group verified review
The staff were wonderful and very accommodating. The location is also central to everything.
Gulammehdi
4.0
/10
Reviewed 346 week(s) ago
Hotels.com verified review
Not so good as air conditioning & wifi not working in the room.
Jann
Business
8.0
/10
Reviewed 145 week(s) ago
Hotels.com verified review
Immer wieder gerne
seokjoo
Business
8.0
/10
Reviewed 309 week(s) ago
Hotels.com verified review
호텔은 비교적 깨끗하나 창문의 방충방이 부실하여 환기를 할 수가 없었습니다(모기가 들어와서 해충작업을 함)
또 외부에 식당이 없어서 불편함이 있음
Verified traveler
Business and Leisure
8.0
/10
Reviewed 324 week(s) ago
Expedia Group verified review
Per essere un albergo a prezzo molto accessibile in Tanzania non ci si può lamentare... molto pulito, e silenzioso. Mancava il phon nella stanza, ma me lo hanno procurato in sole 4 ore :-)
Il ristorante interno è ok con porzioni abbondanti, colazione a buffet. Caffe orribile!
Number of reviews per page
20
40