The Residence Zanzibar

Overall, my wife and I had a nice stay for our honeymoon. However, there were several issues, especially given the $600 per night cost. Pros (1) Hotel is scenic: beach, villas and pools are nice (2) Service is good; staff is very polite (3) Food is good with a variety of options Cons (1) Logistics are poorly handled Issue A: We had two separate bookings. At check-in, staff said we would have to move villas between them because they would be giving us a bigger villa. They said they would call us around noon on move day. At noon, no one called. I called around 12:30, and was told someone would call me back. No one did. I called again around 12:50, and again was told someone would call me back. Someone called and said we would no longer need to move rooms.. Issue B: Day before leaving, we scheduled a car to take us at 10am to Stone Town, and from Stone Town to the airport. Staff said someone would come to our villa at 9:45am to collect bags. Staff completely forgot. Nobody came to get our bags until we called. And when we got to the lobby to check out and take our car, they informed us they forgot to book a car. They weren't able to get a replacement until 10:46am. Hilariously, the outside cab they arranged was $40, whereas originally they were charging us $95 for their own service. And the cab that came to take us didn't have much gas so wasn't able to turn on AC until we filled up. (2) WiFi was very spotty there was a power outage (3) Rooms are finicky / noisy

Beautiful resort, great for relaxing. Ideal for honeymoons and celebrating anniversaries. Loved the facilities and staff.

Great place.

Top notch customer service!! Well kept property. We enjoyed our honeymoon here!

Our room was perfect, we had booked Luxury Garden Suite, which exceeded our expectations, we particularly like the privacy it afforded and actually were pleased to have not booked a Beach Villa. The main swimming pool does need a face lift, there are numerous tiles missing and also the entry to the pool is rather unsafe it would be much better to just have a step rather than the slanted tiles

Beautiful grounds, especially oceanfront villas with pools. Large villa that's nicely furnished, however not really at the 5 star level with mould growing on lampshades etc. The ocean is beautiful but be aware there is a lot of seaweed on beach which is not pleasant for swimming. Food at buffet is just ok. Mixed service with front desk staff (servers and cleaners very friendly and helpful), big difference from welcome at check in to rushed check out. There are 1-2 golf carts that can transport you around property but may have a long wait or they may forget to pick you up (though they did arrive early when it was time to check out...). Overall slightly disappointed with experience compared to price.

We had an unforgettable stay at The Residence and can’t wait to return—especially our three kids, who are already asking when we’ll be back! The hotel’s beautiful gardens were a highlight; we enjoyed walking through them every day instead of using golf carts. The staff were always friendly and eager to help, making us feel right at home. The two restaurants offered excellent food with daily themed menus and live performances, ensuring a fresh and enjoyable dining experience. The complimentary watersport activities were fantastic, with the boat house crew leading fun and informative sessions. Our beach-facing luxury villa was spacious, well-decorated, and offered great privacy, especially with its private pool although the kids also enjoyed swimming and playing with other kids in the main overflow pool. The monkeys occasionally made an appearance around the villa but kept their distance, adding a fun touch. The beach, while a bit seaweedy at low tide, was perfect after 1 pm. The tour guides were professional and made exploring the area a breeze. Overall, we had a fantastic time and look forward to returning soon!

Fabulous stay. Beautiful, relaxing and quiet resort. Particularily enjoyed the kindness of all staff. Will probably be back.

Amazing stay in the Residence! Employees are very kind, the rooms are very luxurious, ans the a perfect service! I travel a lot and it is one of my favorite hôtel I will come back very soon for sure 😃

Beautiful property, with a nice layout. The staff was very friendly and helpful, the only issue we faced was complete power failure on the first day and Internet going off and on.

A great location for a quiet get away. The spa treatments and wellness was fabulous. The dining options were always good and of high quality. Staff are friendly and helpful. Recommend the all-inclusive package as options are plentiful and much better than most resorts in Zanzibar.

Beautiful place. Great staff. Delicious food

The stay was not fit for a couple on our honeymoon. The only mode of reasonable transportation was through a gulf cart which took at least 20 minutes to arrive once we asked for it. The hotel is huge with only 1 cart available for all guests. The service was extremely slow and the food average at best. The monkeys at the room were very disturbing, we could not use the outdoor pool, as several monkeys were aggressively trying to break into the room. We were also woken up at 6 am with monkeys jumping and banging on the roof. We originally booked for 3 nights, but decided to leave after 1 night, and the management did not offer any useful help.

Fabulous trip! The residence is gorgeous. The food was delicious and the service was great, everyone is super friendly and welcoming. We found the hotel day trips on the pricey side. There are other local options so all good.

A truly magical holiday with great attentive staff, Nitin and his team really looked after us. The resort is set in a very natural surrounding and there is lots of opportunity to catch the wildlife in action (including cheeky monkeys!). Pool was great for long swims, fitness centre was very well equipped. The food was immaculate! Both the lunch and dinner menu amazed us every time we dined. Evening entertainment was very entertaining! I recommend you go for all inclusive, full board or at a minimal half board.

I stayed 9 nights (Feb 24) in Residence Zanzibar together with my 3 daughters (13, 17, 20y.) to have "onetime" holiday that included also safari in Tanzania. Hotel is situated approx. 90min far from an airport, surrounded by a tropical garden. Hotel offers only villas with private pools. We stayed at Frangipani villa, which easily accomodates 4 almost adult persons. Villa is very large (3 rooms, 2 bathrooms) pleasant, private pool very spacious. One may say, that a furniture is a little bit outdated, but we are in Africa and even though I am quite demanding - it was not a problem. In the middle of the resort, there is "master pool", there are also equipped gym, tennis court and other sport facilities. Food is absolutely excellent. During dinners they served local foods, seafood, grill, pasta - the offer is very varied and very tasty. Hide and low tide can be uncomfortable for someone, because it is almost impossible to swim directly at the beach, but it can be easily solved by various activities like snorkelling with dolphins, starfish, sandbank etc. They will take to by boat 10min from the hotel to the ocean and you can swim as much as you can. Definitely visit Stone town! Unbelievable city including arabic, afric, european elements. Prison island is not so interesting. And finally - if you have a time and energy, go to Tanzania to visit national parks. Even only for 2 days as we did it. The country is safe, people very nice and heplful and you may have unforgettable holiday

Some positives: Was clean and the rooms were amazing. The rooms are very big, and you have your own private pool (well our room had this not sure if all rooms do) and we even got to see monkey's whilst we were there which was awesome. Food at the buffet was okay - wasn't amazing, but wasn't horrible either. It was decent. Staff were really lovely too, however they are not as friendly as staff at a different hotel we stayed at in Zanzibar. Some negatives: I booked a couples massage at the spa. The spa was very visually pretty and staff were friendly and were able to accommodate to quite last minute bookings. However the massage services was poor. There was no relaxing music playing, the therapists were whispering between themselves during the massage. At one point the massage just paused although the therapist was there sitting next to me. I'm not sure if she fell asleep or what had happened. It was worth twenty dollars but I paid one hundred and fourty dollars per person, and so I was quite disappointed with the massage. The actual massage itself was poor, no techniques were used and I think staff here need training. Also, my sister found a snake in her shower. There are two showers, one inside and one that is outside but still apart of your room. The snake she saw was in the outside one. She raised this with the reception and it took 1 hour for anyone to come, at that point she had no idea where it went. Staff said snakes are rare and so we were even more worried.

The staff were amazing. It felt like a family environment. I was quite emotional after I left. The managers and staff did everything possible to make my stay perfect. Benjamin, kitchen staff and housekeeping and all cleaners helped me out a-lot during my stay. This was a dreamy luxurious stay. I was even given complimentary treats on my arrival. I booked the Ocean view prestige Villa and it was a great decision. You have bikes at the villa which you can use to explore around the resort and gardens. The spa is extremely amazing. I loved my therapist Anna she was brilliant. Highly reccomend.

Perfect Residence. Luxury amenities. Pool area, dinning villas stunning. Staff , every person very pleasant, smiling and ready to help, please you in any possible way. Food is good. Entertainment at dinner time with african bands, dancing. Nice music.extremly clean pool, bathrooms, all common area..Me and my housban enjoyed our stay. Thank you Residence.

The room was large and beautiful sea view and outdoor private pool. Please note not fully private pool. The bathroom was nice but lots of bugs. When I mentioned it to the hotel they came to spray with bug spray (including indoor with kids). Highly venomous snake in outdoor shower - could very easily come in as there was a glass sliding door between indoor and outdoor shower which has a large gap. Took security 1 hour to come to remove snake, it disappeared by the time they arrived. Stayed elsewhere in zanzibar and did not have as many bugs inside. Food not great. Very basic. Was ok but I wouldn’t stay here again. Lovely experience with monkeys though and enjoyed the pool. The beach isn’t proper sand so uncomfortable to walk on and water not clear because of this. Staff were nice.