Crystal Bay Beach Resort

Hotel Staff was great. Thank you

All staff is great. Thank you very much for your service

Very welcoming place. Staff was helpful rooms were very clean close to shopping and other beaches

Service was great and room cleaned each day, which was wonder

I have been going to this property for years. The staff was very friendly, made me like it family. But every time I go to this hotel I get the flu the first night i am there but it doesn't help that the Air Con blows directly on you. The rooms need to be updated. But other than those 2 thing's the hotel is wounderful. Also they took away the free breakfast????

Photos of this location are deceiving. It looks like a clean, beautiful well maintained property and room until you actually see it. The room is not as big as it appears, it is musty, it looks rundown, and the furniture and drapes are old, rundown, and beat up. The balcony door barely closes and the wood is rotting on it. The washroom is not very inviting. The property is not well maintained, the common area's are dark. Unless this property goes through a major renovation/overhaul, I will not be staying here again.

Had a room road side with one large bed and 2 bunk beds. Room was a bit noisy and in need of updating. Wires to TV were taped together. Small thing - can't flush toilet paper which take getting used to. The location looks great unfortunately we were on back end of a storm so could not take advantage of the ocean as too many waves. The other impact of storm was that there was trash / debris everywhere on the beach. Otherwise the service was great and hosts were very friendly. Probably worth the cost for the location. But not worth it if you can't benefit from the beach.

Nice property with great view and nice staff. rooms good size

My family(Parents & 2 kids) got a family room beside road that is quite nosy with many cars and bikes. and… they said no family room for seaside. however, It’s not true I think! and…the swimming pool condition was not good. But… the location is fantastic with Silver beach!

covid wasnt there

It was a wonderful place to stay beautiful beach not far ride from town to go to markets and get wonderful food. I will be back for sure

This resort is on a nice little beach that's not as well traveled as Lamai or Chaweng. It is still quite crowded during the day, but it's quieter than the bigger beaches. The water is clear and very shallow--you can't really swim so much as wade--and the floor is more rocky than sandy. They clean up the beach every morning, but there is still quite a lot of trash that accumulates throughout the day on the beach and in the water. There were also stray dogs wandering around at times, not bothering anybody but defecating on the beach. The rooms are pretty nice, nothing spectacular. Get a room with an ocean view, it's the best part of staying here. The restaurant is not bad. Breakfast is free in the morning and pretty good, the lunch and dinner menu is a little overpriced of course, but not ridiculous, and the food is pretty decent. The best part is, again, the incredible ocean views from the outdoor dining area. Most of the island's hot spots are not within walking distance

Nice place

No hot water to hand basin. Old fashioned furniture, limited maintenance done.

Great position, but you definitely need a scooter here.

The pictures are real....what you see is what you get! Beautiful little resort!

Amazing secluded cove, away from the hustle and bustle of the tourist areas but still close enough to everything. Staff at the resort were lovely, made our stay one to remember. The views from our room were second to none. Our balcony was HUGE with comfortable sun chairs and umbrella. Room was very clean and well stocked.

I loved how nice the pool was even though it was a little small. The massages right on the property were also very nice. I didn’t like how in the picture for the room we purchased it shows how you can walk right on the beach from your room which is not true.

The location is amazing if you want quiet. The resort could do with improvement. The breakfast is disgusting and the restaurant is also not for me. The rooms could be updated. The noise from the streets (cars ) you hear all the way to the room which leaves the rooms noisy 24/7. What a pity or you could hear the waves crashing.

If you want the best beach, this is it. But get a room with a sea view. Otherwise just visit for the day the non sea view rooms have no view and are dark. The beach ... it’s nestled a beautiful cove, just longer than a football field. The sand is soft and fine, there’s shade areas, and it’s perfect for wading or swimming. There’s lots of people but not overcrowded because the beach goes back quite a bit. There’s a bar and a few restaurants too. The room was good but not spectacular. We had a nice balcony to sit on, with a partial view of the cove. Some other rooms had a complete view. The Wifi is the only negative - it’s intermittent and sometimes slow or kicks out. The restaurant is good, with a fantastic view. You must eat there st least once. The area is in between Chaweng and Lamai, so there’s little shopping and quite limited restaurant choices. The hotel has a free shuttle into Lamai, which is a much busier area with more choices. Overall, we recommend staying here but get a room with a sea view