JW Marriott Phuket Resort & Spa

The stay was great food was amazing, staff super friendly and helpful especially a girl named Ice at the front desk she was always super kind, room was comfortable and pool was clean would definitely comeback.

Great customer service

Amazing food (especially breakfast) beautiful spacious rooms, staff were on another level of friendly and helpful. The resort itself is beautiful and clean. My only gripe is the beach waters are too rough to really swim in and the beach itself is a public beach so there was some trash on it but that’s not the resorts responsibility. If you are hoping to go swimming at the beach you may not want to do it at the resort. Besides that our stay was a 10/10.

LOVED THIS RESORT!

Loved it

Huge property with a great kids club that’s ideal for families. However it’s far from restaurants and the food in the resort is very average. Premises are old but clean, staff are friendly and helpful but don’t communicate well in English resulting in a few misunderstandings. Housekeeping takes a long time to come around and most days our room wasn’t cleaned til mid afternoon. It feels like this hotel is so big it struggles to be managed properly. Tolerating it for the kids club and activities but definitely on my own I wouldn’t return.

Returning to the JW Marriott after 15 years (2011, 2026) exceeded all expectations in terms of amenities, professional staff, great food, excellent gym, skilled massage therapists, awesome room, well-maintained pools, and beach access. Highly recommended. Thank you Marriott!

Gorgeous grounds. Very lovely staff.

The beds where horrible, for the beautiful facility and cost I was shocked

Everything was perfect … highly recommended !!!

Yes

The JW Marriott Resort was absolutely breathtaking. The property is massive, with so many areas and restaurants that I didn’t even get a chance to experience everything due to time constraints. I stayed for a week in December, and the Christmas decorations throughout the resort added such a magical, festive touch—it truly elevated the entire atmosphere. From the moment my car arrived at the hotel, I was completely speechless. There was this overwhelming feeling of awe that’s honestly hard to put into words. It was one of those moments where you just feel how special a place is. My room exceeded all expectations. I stayed in a deluxe cabin, and it was incredibly spacious and beautifully designed. The bathroom opened into the bedroom, which made the room feel even more luxurious and open—just stunning. The staff truly made this experience unforgettable. A very special shout-out to OY at the concierge desk, who planned my tours and went above and beyond to make sure my vacation was seamless and memorable. She genuinely took care of me. The front desk team and the JW Café staff were also exceptional—warm, professional, and attentive at every interaction. Another huge shout-out goes to the team at Ginja Restaurant. If you’re traveling solo and craving amazing Thai food, this is a must-visit. The staff makes you feel right at home, and the food is outstanding. And Benihana—hands down the best steak I’ve ever had. You absolutely cannot visit Thailand without experiencing the sp

Yes

The best stay anywhere ever for us! JW has raised the bar.

Clean room. Friendly staff. Delicious breakfast.

Ever

Everything about the stay was amazing. The rooms were spotless, all the restaurants serve great food, beach was prestine and staff were very polite. I would highly recommend this place for a relaxing vacation.

You feel welcome and pampered from the time you get your welcome drink at check in and they arrange for a take you to the airport. Lovely room with plenty of jw marriott’s well known amenities. The property has lush tropical gardens to walk through, you can visit the sea turtles, dine at very good restaurants. We enjoyed Ginja Taste and Cucina. Every staff member was welcoming and went out of their way to make sure you have a wonderful experience. Fabulous buffet with so many tropical fruit choices, french butter, honey from the honeycomb, asian and western choices. Lots of activities. The acquatic tai chi class was wonderful. The wide variety of pools including the adults only pool was very much appreciated.

From the moment we arrived we had an amazing time. We were treated so well by all members of staff and all staff were polite and friendly and someone was always there to help with whatever we needed. The restaurants offered great food options and the breakfast had so much variety and everything was delicious. There were 2 pool, both were great and the gym and sauna were high class. They even had a free shuttle every 15mins taking you to the local small village with a few shops and restaurants and offered a shuttle to Phuket town and Patong beach for a fee. They remembered it was an our anniversary celebration and gave my wife a crocheted rose and left a nice display on our bed. Overall cannot fault the hotel, it was a wonderful experience and I couldn’t recommend the hotel more.

You must stay at this facility. It is an experience you must have… the views, service, breakfast, and the beautiful Thai people.