Nova Samui Resort

The property itself is nice. The room was spacious. The location did not have access to the beach arms the street it is on was not great for walking.

The front desk staff was great so was the food at the restaurant. The pool was worth the visit alone. There were only two negatives points worth mentioning. The hotel is built into the side of the hill/mountain. The rooms slope up along its elevation. My room was the next to the last room at the top and was not always fun to climb to. The housekeeping was mixed at best. They completely ignored my room on one day and didn't replenish my water or coffee on three other days, even if they had taken care of the rest of the room.

Nice place to be!!

The room was ok however it was a hill room and meant we had to go up 20 flights of stairs as there are no elevators which was a lot, clean and nice room however not many plug sockets and not much lights in there, the room only got cleaned one day out of 5 even though we never asked for it to not be cleaned, it was ok for a short stay but we were glad to leave

For just one night the amenities were completly functional and the staff really friendly and approchable

Nice good value resort shame it was empty only half a dozen couples resulting in none or poor servics operating

Wifi awful, it says something when even the shacks on the beach had better. Pool area and pool bar looked derelict, nobody ever stayed around it long enough. We are not normally beach people we prefer a good pool which was the main reason i chose the Hotel for the stunning pool, It was so depressing we ended up on the beach every day. The pool Waterfall !!! as in the Hotel photos never worked, when i asked about it they said not enough people, so we weren’t important enough to turn it on !!! no atmosphere whatsoever we felt like we didn’t belong. Breakfast not worth paying extra for , Staff need better training in food hygiene, food left uncovered to flies and not by the guests, by the staff. Bathroom grotty, shower curtain black mould , never ever had hot water in the sink, Legionella risk. Shower plug hole Disgusting black slime and hair very bad drain smell coming up from it. I tried to get hold of Expedia to change Hotel but to no avail. Spent all our time out of the Hotel because it was so depressing. Was more of a Motel, certainly Not a Resort. All in all a complete waste of hard earned money, a very disappointing stay, i could of cried. I might add that my Family and i are well accustomed to Thailand and have travelled extensively around South East Asia and know what to expect. But This Hotel lacks in care and attention.

Affordable. Short walk from all the action in Samui. Everything is dated and in need of some attention.

Pool was beautiful with poolside massage available. Rooms were beautiful, a little buggy at times. Breakfast is simple and a little expensive if you eat at the hotel. No elevator. Our room was at the top of several fights of stairs but cozy and clean! Walking distance to night market, waterfront and a big mall.

pleasant stay good breakfast clean

Definitely over rated. Was not impressed Very old hotel needs upgrading.

Satisfactory stay. The room allotted was ill designed. The room door opened n banged into the WC. The toilet was barely wide enough to move around. Clean and located centrally

far away from the center... lots of stairs to walk to the room.. you must take shower when you arrive each time

Really nice staff. Great pool. Good free breakfast. 8 mins from town & 15 from beach. Overall ... Really good value for money ..

There are two plus points for this hotel! Firstly the pool is fantastic and secondly the staff are so very friendly and helpful. The superior room which I stayed in was nice and had everything I needed. Although the furniture is a little dated. The air conditioning could use an upgrade to make the room a little cooler, but that is my personal choice. Also the breakfast is very basic with only three hot items available on most days, which was was not to my personal taste. I did complain about the cleanliness of the bathroom and that was promptly attended to, although it was a basic clean but acceptable. The hotel is located about a 5 minuet walk from the main shopping mall and 10 minuets from the beach. Overall, I really enjoyed my stay and would definitely return again.

Stayed here a few times. Gardens and grounds stunning. Pool lovely and kept clean Expensive to drink at pool bar Rooms especially bathrooms require a massive clean up Will definitely stay again

Excellant hotel, friendly staff. Hotel just far enough from all the noise yet easy to get into towm

Having stayed here 2 years ago we knew what to expect, it's a very friendly welcoming place

Nova Samui is located inland, maybe 10 to 15 mins walk from the beach if you go through the shopping centre which is only a few minutes away. The rooms are nice and large but have noisy floor boards so if you are in a downstairs room, this might be a problem. The Welcome Inn with Dave and Porn's local knowledge is only 1 minute away and well worth stopping off at. The internet is a little flaky and you have to login every day on every device with a new code. The pool is nice however there is very little shade, no parasols at all so everyone is clumped around on an unused massage platform trying not to burn. The staff are friendly and breakfast is about average. As it is built into a hillside, there are many steps, 2 flights to reception and another to the pool and then more to the rooms. All in though, price, location, amenities etc it's value for money.

4th visit very comfortable and reasonably priced - great staff always make me feel welcome. Great pool and lovely grounds.