Palm Galleria Resort

We had a pleasant stay, it is walkable to a lovely beach. The bathrooms could do with a little updating but the shower was nice. Staff we're friendly. Biggest disadvantage was the fact you had to spend 300 thai bhat one way to get into khao lak its definitely not walkable. On the plus side it was lovely quiet resort with nice food.

Nice quality, slightly older resort, with large pool, great food and good breakfast buffet. Quieter and slightly out of town and the main area, but only 200-400 baht for two people taxi ride to most places. Bike to the beach in 5 minutes. Customer service was super friendly and helpful. Room was fine, with ice cold AC

Good hotel with good staff. Needs a little TLC but worth it compared to overpriced hotels in the area

Great place to stay at, really friendly and helpful staff.

How can I make a comment,when I arrived the hotel was closed down.

It’s a nice place. No bungalows or high class stuff but friendly and has all facilities. Communication is a bit haphazard. Food is good, plenty of quality cooking. Generous buffet breakfast. I would have marked the resort excellent In all aspects except for (a) lack of English speaking staff on reception, (b) ours was the smallest room and lacked a table/chairs inside, (c) no facilities for yoga but plenty of garden space, (d) no afternoon tea (!). We liked it here and extended our two night stay to a further week. Excellent value.

We were there last week 3rd october for three nights as it was monsoons session restaurant was not fully equipped with the meals we wanted totally understand as staff were always there too help in any way they could

Very nice, clean place with helpful and friendly staff.

Good Value for money pleasant hotel and nice pool and hotel surroundings Although near a beach if you need to go to the main part of Khoa Lak its a few miles away but there are enough nice restaurants and beaches nearby including coconut beach but would recommend hiring a motorbike which is only around "200-250 baht (£5) a day General Manager Wuthipong was extremely professional and helpful

Hotel staff did not speak english, or terrible. Motorbike is important thing, because hotel is lost behind field.. Beach near hotel, is untidy..

Nice quiet clean place but the bed and shower facilities need improving. The shower is over a small bath and you need to take care getting out in case you trip.

Would say it's ok. We've been there in rain season, so not even there but in whole Khao Lak was nothing really to do. Hotel is quite away from anything, maybe three restaurants near by and that's it, otherwise you need to get a taxi to Khao Lak which is around 10km away. Beach near the hotel was really dirty and unswimmible, but again it was raining few times a day. Rooms itself were clean but musty and with a bit of smell, but it's quite normal in Thailand, but they were spacious and with nice tarace. Housekeeping was doing a great job, every day cleaning was really detailed. The prosperity needs a little bit of renovation and care. Also checking in was a bit different then usuall, normally if you book with hotels.com you just need to give you're passport and it's all good, here we needed to sent the confirmation to reception as they didn't have it, so it took a little bit more time, but still without any problems.

It's a nice resort next to the beach. The staff is very friendly.

An enjoyable stay at Palm Galleria. Staff were friendly and helpful. The room was spacious and clean. Breakfast although simple was more than enough. Beautiful pool! Short walk to the beach near the hotel and and you can use a bicycle (for free) to get to other beaches along the coast. Overall the hotel and grounds could do with general matinience and refurbishment would do the hotel a world of good.

Room was very large and could easily accommodate two adults and two children (ages 11 and 13). Cleaned very well each day. Pool was nice and easy 2 minute walk to beach. Nothing special and given price expected more. Staff were friendly. no issues really.

Please be aware that there's no hot water in the shower and worst still the water comes out murky and yellow and with residue. Rooms with bugs n roaches but what do you expect when u are living in middle of where. Other than that this hotel is a nice stay

ห้องพักกว้างดี บรรยากาศเงียบสงบ พนักงานอธัยาศัยดี แต่ความสะอาดยังไม่ค่อยดีเท่าไร หมอนและผ้าห่มมีกลิ่นอับ อาหารเช้าน้อย ไม่ค่อยหลากหลาย และแอร์เสียงดังเป็นบางช่วง

Friendly staff always willing to help, hotel quiet due to slow season but for price everything you want and need.

Reception area, and pool area are really nice looking. Rooms are large, and tidy. Outside lighting poor, especially for rooms furthest from the pool. The rooms look a little tired, although we saw some rooms being repainted. Grounds seemed a little untidy, mowing only next to the footpaths (not the entire lawn). And the ponds looked dodgy.

Trash was left about the the grounds (old paint brushes, plastic bottles, broken dishes) sheets were never changed in the 4 days we were there. I broke a glass in the bathroom and it was never replaced but they tried to charge us for it anyway.O Tne young woman who worked the front desk seemed to try to please the customer but the manager acted as if he could care less. When we complained to him about our room and stated that we were promised a view of the ocean but had a view of a run down cement block wall his reply was, "you booked with Expedia didn't you?" when we replied yes we did. He said, "there is nothing we can do" It was a horrible experience from beginning to end!!