Patong Paragon Resort & Spa

Cleanliness could be better, floors were not vacuumed/mopped. AC kept leaking, door lock wasnt locking properly hence the doors couldnt be closed easily from the outside. Staff don't speak English too well, hence any concerns we had weren't addressed. We mentioned that one of the guests we travelled with was celebrating their 30th birthday and it was a surprise trip for them, however, unfortunately the hotel did not put in the effort to organise any sort of nice surprise in the hotel room.

I was kindly placed in room 323.I booked a pool side room which was not given. My wife was just happy to be at the Patong Paragon so room 323 was nice. The staff were fantastic and beautiful however some of the guests were rude and inconsiderate to staff which was distressing. I wish all the staff at the Paragon the best.

Location. 1 minute walk to thebeach. A lot of shop and reatuarants in less than a minute walk.

The hotel was in a very good spot. Walkable to the beach and restaurants. Staff were very friendly and helpful. The only disappointment was the cleanliness of the hotel and the furniture was old and needs replacement.

We were very excited to spend 5 nights here based on the reviews I had read. The hotel is indeed very nice and the breakfast buffet was excellent. Attention to detail by management is sorely lacking however. I hate petty negative reviews but need to note: 1 Our flight to Phuket was delayed by several hours. I called the hotel twice from our departure airport to give them revised arrival time. I was assured our hotel arranged transport would be waiting for us. It wasn't and another phone call to them from Phuket airport got us a ride - 30 minutes later. Should have simply taken a cab. 2. When we arrived at 8:30 pm to check in we were advised that the 2 rooms we booked with king sized beds in each were ready?. I had confirmed directly and in writing that each room was to have twin beds. Four 65 year old men - good friends but not couples who did not want to sleep with each other. Front desk requested no change that night and that rooms would be reconfigured the next day? We refused so again we had to wait - this time for an hour for same. 3. We left for golf each morning at 830 and returned around 4. The first 4 days neither room was made up on our return - despite daily reminders at front desk to do so. Again - get out of room and wait while maids turned them over. I actually met with "hotel consultant" Wanida Khamsathien who listened, said she was sorry, and offered a free round of drinks by the pool. I think she should have done more. Nice place but management lacking.

This resort is the worse one we’ve ever stayed at from check in to check out, they gave us the wrong room twice the staff are rude and not friendly,they don’t speak good English ,we had to keep asking for soap, toilet paper and towels for our room,the pool bar was closed on several occasions leaving no where to get a drink or food, the pool area does not have enough seating ,overall this is a terrible place to stay

The area was really cool, close to the beach and just the right of the beach club is a local bar area on the rocks that has Stunning view of the sun set. I had a pool access room that was super cool and stunning but the down fall was the bed was very hard, I also asked for a double bed on booking and it was made as two singles so ask to get it made as one they didn’t even get me get me a bigger blanket just used the two singles also didn’t have a flat sheet just a blanket that I thought was odd as most places have fitted, flat and blanket.

This was my second stay at the Paragon Resort & Spa. It is like its own little oasis when in the pool. To stay current the hotel will need to complete some renovations as the building is starting to look old. Things like mattress and pillow comfort could be improved and towels with ripped edges. These little things will help elevate the hotel. Having a drink offer to keep people at the hotel bar/swim bar longer would be a good idea. Making a big investment in setting up an 5 star spa could help bolster the property. The staff are very friendly and I’d highly recommend the hotel to others looking for a reliable place to stay just outside the hustle and bustle of Patong.

Breakfast was awesome

Great location, close to the beach. Walking distance to Bangla rd and many restaurants

Very friendly and helpful staff, lovely pool, and close to everything without being too noisy

Service: Excellent staff, polite, friendly, helpful, happy. Location: Close to the beach & parasailing & jetskis. 7-11 across the road. Chemist, Money Exchange & Laundry are basically next door. Easy walk to everything nearby. Facilities: Some maintenance is overdue (like some AC's and pool area) but the building, rooms and facilities are generally in good repair, very clean and overall no complaints. We had 5 rooms and no issues to report.

Excellent facilities and the pool area is amazing for relaxation. The staff are lovely and incredibly helpful. Our buffet breakfast had such a great selection and was a great way to start each day.

Beds are all generally hard to sleep on. Not a variation across all rooms. No softer options at all. Timber decking around pool is at its end of life and replacements will be occurring ASAP.

booked the executive room so I could conduct meetings & spend time with friends what a mistake that was, I checked out early & moved to another hotel. The room is spacious but very dated, Old TV without the latest connectivity options. The couch & Lounge had stains, hairs & what looked like bodily fluids, So we never really sat on them. Air conditioning was temperamental, shower had fluctuating temperatures. No welcome fruit bowl as advertised for the executive room. You can not sleep during the night as sound proofing is non existent, this room is classed as a City View It is on the side of the road where all day & night you have revving of motor bikes & disco vans with music up loud you can hear everything. I never slept. next day I complained to staff & they did move me to a less expensive room, a junior suite, after some negotiating they did scrap the charge for the food I ordered when I checked out. Second night stayed in the junior suite which also had an issue with noise but slightly less, I was recommended by another guest to go get ear plugs from the local chemist which I did and slept well. The breakfast was by far the worst I have had , juice tastes so artificial, pastries tasted a bit stale & dry like they have been out for a few days. The seats are filthy in the dining room. Checked out a day early & moved to another hotel where sound proofing was soo much better, much cleaner. I lost one day due to no sleep. The member of staff that helped was great.

This resort was amazing. They were so nice and kind, things were clean. No stains. I definitely will be coming back. Also has a good selection of breakfast items, and a nice selection of room service items. Definitely, get the room that has pool access.

Yes the bed was hard, we called it a slab, but not once did we wake with a sore back. Will absolutely stay here again

Clean easy to get too close to the beach

The Delux Room I was in is very spacious, Shower and bathtub also very spacious and my view from my windows and balcony of the hotels swimming pool absolutely fabulous to wake up to every morning or afternoon. The hotel location is also great being only 2 mins walk to Patong Beach. The staff were very polite and helpful to solve any issues too. I would absolutely recommend this hotel to anyone wishing to visit Phuket! The only issue I would be critical over which is not unique to this hotel but most hotels I've been to around the world, is to invest in better TV program packages, like cable TV or satellite for when we prefer to stay in the room and relax, I know this may be costly but hotels need to realise that the holiday experience includes relaxing in your room. Overall, 5 out of 5 for my Patong Paragon Resort & Spa experience.

This is one of the best places I've stayed in phuket. They have the most friendly staff and are always there at your every need. Everything is right there. There is only 1 negative thing i can say and that its very hard to cross the street right outside the hotel, as there is a round-about to the right and it gets very busy. 5 stars for sure.