Summit Windmill Golf Suite Hotel @Suvarnabhumi

Hotels
8.7
/10
Very Good
1,030 reviews

What Guests Say About Their Stay

Fidella J. N.
9.1
/ 10
Staying for one night and I crave for more, the golf view in the morning was amazing and the room was spacious! Great hospitality too :)
Dao K.
8.5
/ 10
Clean and spacious rooms. Like playing golf and resting
See original
sudarat t.
10.0
/ 10
A very beautiful place to relax.
See original
Wankanok
10.0
/ 10
This was our third time at this property. We previously stayed in 2012 and 2023. We stayed for 17 nights this summer (3 different reservations since we went to other provinces during our long trip), and it is still as good as ever. Summit Windmill has great staff. Having a kitchen and washer/dryer is a plus. The massages at the spa were amazing! We will stay again.
Lindsie
10.0
/ 10
This property was beyond beautiful. The room was spacious and the breakfast was great. We would definitely stay here again!
In the Area
See Map
788 Moo.14 Bangna-Trad Rd.,(K.M.10.5) Bangpleeyai, Bangplee, Suvarnabhumi Airport, Lat Krabang, Bangkok, Thailand, 10540

Main Facilities

See more
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Summit Windmill Golf Suite Hotel @Suvarnabhumi is located in area / city Suvarnabhumi Airport. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Summit Windmill Golf Suite Hotel @Suvarnabhumi Address: Map & Location

788 Moo.14 Bangna-Trad Rd.,(K.M.10.5) Bangpleeyai, Bangplee, Suvarnabhumi Airport, Lat Krabang, Bangkok, Thailand, 10540
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Lobby Summit Windmill Golf Suite Hotel @Suvarnabhumi
Lobby 2 Summit Windmill Golf Suite Hotel @Suvarnabhumi

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Location


Summit Windmill Golf Suite Hotel @Suvarnabhumi is located in area / city Suvarnabhumi Airport.

About Summit Windmill Golf Suite Hotel @Suvarnabhumi

Summit Windmill Golf Suite Hotel @Suvarnabhumi is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

From business event to corporate gathering, Summit Windmill Golf Suite Hotel @Suvarnabhumi provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Summit Windmill Golf Suite Hotel @Suvarnabhumi is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Summit Windmill Golf Suite Hotel @Suvarnabhumi, a wonderful accommodation for your family holiday.

This hotel is an ideal choice for you, novice to professional golfers.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Summit Windmill Golf Suite Hotel @Suvarnabhumi.

If you plan to have a long-term stay, staying at Summit Windmill Golf Suite Hotel @Suvarnabhumi is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Summit Windmill Golf Suite Hotel @Suvarnabhumi is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Summit Windmill Golf Suite Hotel @Suvarnabhumi exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Summit Windmill Golf Suite Hotel @Suvarnabhumi is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Summit Windmill Golf Suite Hotel @Suvarnabhumi.

All facilities in Summit Windmill Golf Suite Hotel @Suvarnabhumi

Bar, Cafe and Lounge Summit Windmill Golf Suite Hotel @Suvarnabhumi
Bar, Cafe and Lounge
Swimming Pool Summit Windmill Golf Suite Hotel @Suvarnabhumi
Swimming Pool
Fitness Center Summit Windmill Golf Suite Hotel @Suvarnabhumi
Fitness Center
Functional Hall Summit Windmill Golf Suite Hotel @Suvarnabhumi
Functional Hall
Common Space Summit Windmill Golf Suite Hotel @Suvarnabhumi
Common Space

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Elevator
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Continental breakfast
  • Dining area
  • Snacks
  • Vegetarian meal
  • Winery

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Terrace

Transportation

  • Airport transfer
  • Area shuttle
  • Area shuttle with surcharge
  • Limo or town car service
  • Shopping center shuttle

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Spa

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Shops

Sports and Recreations

  • Fitness center
  • Golf

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Summit Windmill Golf Suite Hotel @Suvarnabhumi

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 31-10-2025 to 31-10-2025.

General Check-in Instructions

1. You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity. 2. free shuttle bus service to and from Suvarnabhumi airport
For all the guest book the reservation during February until 30 April will get the Gift Card Voucher Free 500 THB, Please contact reception upon arrival. (The prizes are available in a limited)
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Summit Windmill Golf Suite Hotel @Suvarnabhumi
70
Number of floors in Summit Windmill Golf Suite Hotel @Suvarnabhumi
9
Another facilities in Summit Windmill Golf Suite Hotel @Suvarnabhumi
Bathrobe, Bathtub, Cable TV, Desk, Hairdryer

Frequently asked question in Summit Windmill Golf Suite Hotel @Suvarnabhumi

What are available facilities at Summit Windmill Golf Suite Hotel @Suvarnabhumi?
There are top facilites at Summit Windmill Golf Suite Hotel @Suvarnabhumi such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Summit Windmill Golf Suite Hotel @Suvarnabhumi?
Check-in time at Summit Windmill Golf Suite Hotel @Suvarnabhumi is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Summit Windmill Golf Suite Hotel @Suvarnabhumi provide breakfast?
Yes, Summit Windmill Golf Suite Hotel @Suvarnabhumi provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Summit Windmill Golf Suite Hotel @Suvarnabhumi?
Summit Windmill Golf Suite Hotel @Suvarnabhumi is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Summit Windmill Golf Suite Hotel @Suvarnabhumi have?
Summit Windmill Golf Suite Hotel @Suvarnabhumi has 9 floors.
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More Reviews from Other Guests in Summit Windmill Golf Suite Hotel @Suvarnabhumi

8.8
Very Good
From 969 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

6.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Summit Windmill Golf Suite Hotel @Suvarnabhumi

Number of reviews per page
20
40
Top reviews
Wankanok
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This was our third time at this property. We previously stayed in 2012 and 2023. We stayed for 17 nights this summer (3 different reservations since we went to other provinces during our long trip), and it is still as good as ever. Summit Windmill has great staff. Having a kitchen and washer/dryer is a plus. The massages at the spa were amazing! We will stay again.
Read More
Lindsie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This property was beyond beautiful. The room was spacious and the breakfast was great. We would definitely stay here again!
Steven
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Place was nice.
Wankanok
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It is nice to have laundry and kitchen in the suite. The staff is very polite and attentive. We have stayed many times at this property and have always enjoyed our stays.
PETER
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I loved the golf and environment... Had issues with dryer and felt like the service guy wasn't very friendly. Everything else was great
Brian
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Summit Windmill is a luxurious golf resort that never disappoints.
Dan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was excellent — spacious, clean, and well maintained. Great value for the price, and the overall quality of the accommodation exceeded expectations. Unfortunately, the experience was somewhat affected by the poor service. The staff were not very helpful or welcoming, even when speaking Thai. It’s a shame, because the hotel itself is very nice.
Read More
Nicholas
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The rooms were spacious and the site was quiet. It was a great way to spend the final night in Bangkok for our trip. The golf course looks great, but we didn't get to play as we were only there one night. But the hotel staff were great. We had an early check out to mee tout flight and without asking, the hotel had arranged the baggage handler to come with his trolley to collect our bags to meet the shuttle bus. They were great.
Read More
AMADO
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room size and design is excellent, but quite a few things are missing, which is a shame. For example, there is a washing machine but no soap powder, and worse, no iron nor ironing board... The lobby area is underwhelming. It feels like it was not supposed to be there in the original design. The Fountain restaurant was OK, but really missed out on being quite special. The service there was not brilliant.
Read More
Dan
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The check-in was a disaster the people they don't know what they're doing. The bed sheet had holes in it. Stuff not friendly at all. They smile at you but they don't do nothing that you ask
Eric
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

At first when we arrived, it looked really nice and smelled very nice but when we got to our room on the 8th floor, the A/C was not working family and dining room areas. The master shower was leaking water below the glass into our toilet area, and all 3 beds were as hard as a rock! It was like sleeping on a sheet of thick plywood, VERY uncomfortable. We also had a loud disturbance above us that sounded like adults slamming doors and them fighting. They did move us to another room on the first floor and were very helpful and considerate in our needs. On the first night, I ate at their "Fountain" restaurant and I got serious food poisoning for 3 days and counting but the first two I was very weak. The staff was as helpful as they could be given the poor conditions of the rooms.
Read More
Brad
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel and grounds are beautiful. The room was spacious and the beds soft and comfortable. The staff are kind and most helpful, and breakfast has everything you could want and was so delicious. We enjoyed and would highly recommend.
Marshall
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great stay, staff 5 Stars!
Jason
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

This hotel is a hidden jem. We loved it.
Peter
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

excellent
Raheel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Nice property in a quiet area, we enjoyed our stay. Please make sure you update the booking conditions in Expedia in regards to the security deposit. It wasn’t mentioned there so we got a bit of a surprise
La Tosha
icon-Leisure
Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Staff very helpful, clean environment. Ready for more stays .
Simin
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

There were a few positive aspects, but my overall experience was overshadowed by poor communication and service. One of the main reasons I chose this hotel was the free shuttle bus. However, I ended up booking a Grab on my last day. The timing of the shuttle service didn’t align well with my schedule, and ultimately, I felt that my time and convenience were more important than relying on a service that didn't meet my needs. Before my arrival, I had arranged for an airport pickup through the hotel, but unfortunately, the hotel failed to provide any details about the pickup spot. I waited for 15 minutes and sent multiple messages but received no response. After that, I took a taxi. Despite reaching out both before and after my arrival at the airport, the hotel only sent out generic messages and never responded to my emails or messages. This left me feeling stranded and frustrated. I also tried contacting the hotel 3 times before my stay using different methods: Expedia Inbox, email and the hotel’s online form, but never received any response. Additionally, I had an unpleasant interaction with a senior staff at the front desk who gave me an attitude when I asked for assistance. It made me feel uncomfortable and unwelcome. On a positive note, the hotel was clean and comfortable. The other staff members were polite and friendly. While I appreciated some aspects of the hotel, the lack of communication and poor customer service left a negative impression. (3.5/5)
Read More
benita
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Horrible customer service. We came here 4 hours early and wasn’t able to check in early till 2pm which was our check in time. We decided to do 2 hour massages that seemed promising but then when we got there the massage therapist was so rough and painful and 4 of us had repeatedly told the massage therapist to please go softer but they didn’t listen and kept the same pressure through the massage treatment. I could hear my mom in pain next door and my massage therapist would laugh and make fun of her. After my massage I was very sore and was not happy with my treatment. At the end when I was drinking my tea, my therapist and the other two therapist that did my mom and sister were waiting and asking for tips. This was very unusual and was not proper etiquette for a 5 star hotel. They then proceeded to ask for at least a 100 baht tip which was very unprofessional. After this 2 hour massage us 7 guest went to eat dinner and we ended up checking in at 2:30p and then the hotel told me that one our rooms weren’t ready and that it would be another 30 mins at least. We were very upset since we been traveling for 25 hours and just wanted to check in and take a shower. When I asked if they could do something to compensate they said no and then when I asked to talk to their manger they kept making excuses up on why she couldn’t meet that day or any other day. t’s just sad since this is a nice hotel but customer service is horrible workers there are not catering & don’t go out of the way
Read More
Ellis
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Understanding and knowledgeable staff. Comfortable rooms and very good food. The only thing I noticed was one of the elevators could operate with more than three passengers.
Number of reviews per page
20
40

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Exterior 4 Summit Windmill Golf Suite Hotel @Suvarnabhumi

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 969 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

6.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Summit Windmill Golf Suite Hotel @Suvarnabhumi

Number of reviews per page
20
40
Top reviews
Wankanok
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This was our third time at this property. We previously stayed in 2012 and 2023. We stayed for 17 nights this summer (3 different reservations since we went to other provinces during our long trip), and it is still as good as ever. Summit Windmill has great staff. Having a kitchen and washer/dryer is a plus. The massages at the spa were amazing! We will stay again.
Read More
Lindsie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This property was beyond beautiful. The room was spacious and the breakfast was great. We would definitely stay here again!
Steven
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Place was nice.
Wankanok
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It is nice to have laundry and kitchen in the suite. The staff is very polite and attentive. We have stayed many times at this property and have always enjoyed our stays.
PETER
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I loved the golf and environment... Had issues with dryer and felt like the service guy wasn't very friendly. Everything else was great
Brian
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Summit Windmill is a luxurious golf resort that never disappoints.
Dan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was excellent — spacious, clean, and well maintained. Great value for the price, and the overall quality of the accommodation exceeded expectations. Unfortunately, the experience was somewhat affected by the poor service. The staff were not very helpful or welcoming, even when speaking Thai. It’s a shame, because the hotel itself is very nice.
Read More
Nicholas
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The rooms were spacious and the site was quiet. It was a great way to spend the final night in Bangkok for our trip. The golf course looks great, but we didn't get to play as we were only there one night. But the hotel staff were great. We had an early check out to mee tout flight and without asking, the hotel had arranged the baggage handler to come with his trolley to collect our bags to meet the shuttle bus. They were great.
Read More
AMADO
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room size and design is excellent, but quite a few things are missing, which is a shame. For example, there is a washing machine but no soap powder, and worse, no iron nor ironing board... The lobby area is underwhelming. It feels like it was not supposed to be there in the original design. The Fountain restaurant was OK, but really missed out on being quite special. The service there was not brilliant.
Read More
Dan
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The check-in was a disaster the people they don't know what they're doing. The bed sheet had holes in it. Stuff not friendly at all. They smile at you but they don't do nothing that you ask
Eric
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

At first when we arrived, it looked really nice and smelled very nice but when we got to our room on the 8th floor, the A/C was not working family and dining room areas. The master shower was leaking water below the glass into our toilet area, and all 3 beds were as hard as a rock! It was like sleeping on a sheet of thick plywood, VERY uncomfortable. We also had a loud disturbance above us that sounded like adults slamming doors and them fighting. They did move us to another room on the first floor and were very helpful and considerate in our needs. On the first night, I ate at their "Fountain" restaurant and I got serious food poisoning for 3 days and counting but the first two I was very weak. The staff was as helpful as they could be given the poor conditions of the rooms.
Read More
Brad
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel and grounds are beautiful. The room was spacious and the beds soft and comfortable. The staff are kind and most helpful, and breakfast has everything you could want and was so delicious. We enjoyed and would highly recommend.
Marshall
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great stay, staff 5 Stars!
Jason
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

This hotel is a hidden jem. We loved it.
Peter
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

excellent
Raheel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Nice property in a quiet area, we enjoyed our stay. Please make sure you update the booking conditions in Expedia in regards to the security deposit. It wasn’t mentioned there so we got a bit of a surprise
La Tosha
icon-Leisure
Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Staff very helpful, clean environment. Ready for more stays .
Simin
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

There were a few positive aspects, but my overall experience was overshadowed by poor communication and service. One of the main reasons I chose this hotel was the free shuttle bus. However, I ended up booking a Grab on my last day. The timing of the shuttle service didn’t align well with my schedule, and ultimately, I felt that my time and convenience were more important than relying on a service that didn't meet my needs. Before my arrival, I had arranged for an airport pickup through the hotel, but unfortunately, the hotel failed to provide any details about the pickup spot. I waited for 15 minutes and sent multiple messages but received no response. After that, I took a taxi. Despite reaching out both before and after my arrival at the airport, the hotel only sent out generic messages and never responded to my emails or messages. This left me feeling stranded and frustrated. I also tried contacting the hotel 3 times before my stay using different methods: Expedia Inbox, email and the hotel’s online form, but never received any response. Additionally, I had an unpleasant interaction with a senior staff at the front desk who gave me an attitude when I asked for assistance. It made me feel uncomfortable and unwelcome. On a positive note, the hotel was clean and comfortable. The other staff members were polite and friendly. While I appreciated some aspects of the hotel, the lack of communication and poor customer service left a negative impression. (3.5/5)
Read More
benita
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Horrible customer service. We came here 4 hours early and wasn’t able to check in early till 2pm which was our check in time. We decided to do 2 hour massages that seemed promising but then when we got there the massage therapist was so rough and painful and 4 of us had repeatedly told the massage therapist to please go softer but they didn’t listen and kept the same pressure through the massage treatment. I could hear my mom in pain next door and my massage therapist would laugh and make fun of her. After my massage I was very sore and was not happy with my treatment. At the end when I was drinking my tea, my therapist and the other two therapist that did my mom and sister were waiting and asking for tips. This was very unusual and was not proper etiquette for a 5 star hotel. They then proceeded to ask for at least a 100 baht tip which was very unprofessional. After this 2 hour massage us 7 guest went to eat dinner and we ended up checking in at 2:30p and then the hotel told me that one our rooms weren’t ready and that it would be another 30 mins at least. We were very upset since we been traveling for 25 hours and just wanted to check in and take a shower. When I asked if they could do something to compensate they said no and then when I asked to talk to their manger they kept making excuses up on why she couldn’t meet that day or any other day. t’s just sad since this is a nice hotel but customer service is horrible workers there are not catering & don’t go out of the way
Read More
Ellis
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Understanding and knowledgeable staff. Comfortable rooms and very good food. The only thing I noticed was one of the elevators could operate with more than three passengers.
Number of reviews per page
20
40