TT Naiyang Beach Phuket

Do NOT book here! I prepaid via Expedia, and when I arrived, they said they had sold out of rooms and had NO room for me at their hotel. They said I would have to stay at another “sister” hotel down the street (which wasn’t as nice). I followed them to this other hotel. Check in for my reservation was for 2:00, but they said my room wasn’t ready. I waited. At 2:10, they said it would be “10 more minutes” before the room in this other hotel was ready. I was tired from traveling, and I just wanted to check in. Tired of waiting, I called TT front desk and told them that I had paid for a room at TT, and that, not only was I not given the same room I reserved, but I was unable to check in at this other hotel at the scheduled time of my reservation. He said he would send a colleague over to talk to me. When the man from TT arrived, I calmly told him that it was unfair to take my money and give me something other than my reserved room - plus to not be able to check in at the reserved time. The TT employee started laughing. I calmly told him it wasn’t funny. He continued to laugh. He was so unprofessional and disrespectful - especially after not properly honoring my reservation. When I finally was taken to a room at the other hotel, the bathroom was gross (see photos). Also, I could never get the TV channels to work. It was not the relaxing stay I had expected. Ultimately, I did not stay the night. I checked out only 3 hrs later. Do not book here. What they did to me was shady.

Great location, service, etc. I would definitely stay there again.

Staff and manager was very nice and helpful. The room was very clean. The bed really nice and comfy. Room updated with good AC.

Placement on the beach was fabulous. 5 steps out the door and you were standing on the beach.

Great location right up on the beach! Also very convenient to get to our early morning flight (just 15 mins to the airport). Great communication and welcome from staff. No complaints!