Hotel Concorde Green Park Palace

Friendly staff

Great place to stay, delicious food, clean ✨

Restaurants were crowded No tables were sit No drinks or service were offered on many meals

Un sejour magnifique

On a passé une bonne semaine, l’hôtel est grand spacieux, piscine et plage au Au Top personnel Au Top et petits soins. Par contre dommage il n’y a pas de café mort, impossible de prendre un vrai thé à la menthe ou une Chicha il faut sortir. À la thalasso est bien, mais je préfère celle du Royal Kenz L’accès à la plage directe est appréciable, malgré que la plage n’est pas propre. Les cocktails sont quelconques, mais les serveurs sont très gentils. Si vous leur dites le dosage ils vous font le meilleur cocktail.😉 Globalement, on a passé un bon séjour tout de même, même si on s’attendait à un niveau au-dessus Les parties communes laissent à désirer pour un 5 étoiles tunisien

The hotel is definitely not a 5* its below 3*. No AC in the hotel apart from the rooms, sensor lights in corridor dont work properly so your walking in the dark. They are short of staff the food is not a 5* either food would finish 1.5hr from strating time and would not be refilled untill u complain, we waited 1 hour and 5min for glasses to be given to us at dinner and the staff give attitude when u keep asling them. Please trust me and the review of people who have mentioned the same thing cos it true to the point. I thought people were being fussy or exaggerated it but believe me they didn't. I would not recommend this hotel at all. Also this hotel overbooks and can not provide rooms as they did this to us. We we booked 9 rooms and was only given 4 so the 1st night we had to share rooms with 6 people sharing one room. I will be calling expedia and complaining about this as we lost out a room for 1 night which we paid for.

Didn't get the room i booked, had to sleep on sofa. Air con doesn't work throughout

Just returned from this hotel and it wasn’t a good experience, the hotel looks lovely but it’s a different thing once you’re in there. No plates for food, tables full of used dishes, food all over the tables, food not brilliant and very long waits in que for food, staff are rude when you ask them to clear table, no sun loungers anailable by the pool if you don’t put your towel on them at 5am, absolutely ridiculous!! I seen people paying pool staff to keep them sun loungers, towels were left on loungers all day, there are signs everywhere saying you cannot reserve sun loungers with towels…. It was just a free for all. Rooms are nice but we paid for a sea view, which we didn’t get, as we was told the hotel was full. Carpets in the hallways look really dirty and nasty, shop in reception is a rip off, I have been to many hotels in port el kantaoui and I would not return to this hotel, there are better hotels for less money, don’t waste your money on this hotel.

Beautiful hotel i totally recommand it

The service was 5 stars, very nice staff, the waiters are super friendly and nice people. The room is clean and comfortable. Hotel has all amenities you could enjoy.

Burkini interdit!

I'm a frequent traveler. This hotel is definetely not a 5 stars one. I am a hotels.com Platinum member and I did not get any perks. The receptionist did not explain anything and checkin is very slow, service is mediocre and restaurant is very crowded and very noisy. But the best one : booked 3 rooms. We found crockroaches in 2 of them. Pool and food are good, though. Way to go.

One of the best hotel in sousse i definitely recommend it

Booked sea view family room, we had a garden view with sea in a distance! Was told all the rooms had the same view they don’t have a pole view so we could have save £100 and paid for garden view and got the same room! Reception staff were very rude when we come down to ask about the room they just said they are all the same we have none on pool view asked for another room he just looked at us and walked away! Very rude. Couch in room wasn’t clean, curtains had stains on and base of bed was all ripped!! Only people helpful was the baggage staff and our cleaner they was great but other than them no one who was very helpful, no sun beds were available and when there was you have to go and get your cushion for sun lounger! Had to pay 100 dinar for 2 towels and they were small towels, at 9.30am when they opened was told to come back from in about 1 hour cause they had to towels available everyday! It wasn’t the best first impression and didn’t improve, we extended are holiday but now have booked another hotel for the rest of our days here because of the services we was given!!

Great

The beach was nice and clean. The swimming pool was a good size and had areas were you could lay down which was nice. The rooms were spacious but were in need of renovation and a deep clean. The corridor walls and carpets were horrendous. The corridors are in need of a huge revamp. The energy saving light sensors were very delayed and did not stay on for very long. The hotel was advertised as having 5 restaurants, however there was just the buffet and one themed restaurant. The food was very canteen like and we resorted to either ordering take away or going to other restaurants in the area. The drinks in the bars are local drinks and if you want the branded drinks you need to pay a additional surcharge. The entertainment was ok. The pool tables need servicing. There is a shop on site where you can buy snacks. All in all a very average stay.

We stayed as a family of 10 for 6 nights. The reception staff were welcoming and check in was quick and easy. The staff and animations team were really good. They would always try and get the guests involved in the entertainment and activities. The rooms are spacious but are in need of renovation and a deep clean. Bring your own shower gel, as we asked everyday for a top up but never got any. The walls and carpets in the corridors are horrendous. The corridors make you feel like you need a shower after walking through them. They have energy saving lights in the corridors which is a good idea, however half the sensors do not work so you have to walk in darkness. My father who is 84 and walks with a walking stick nearly fell on numerous occasions. There’s random equipment left in the stair wells which is a hazard. The elevators were volatile and some were out of action. The swimming pool was a good size, it was clean and had an area where you could lay down. The spa facilities were not great, average at best. We decided to book some treatments and the massage was good. The drinks are local drinks. If you wanted branded spirits there was an additional surcharge. The hotel is advertised as having 5 restaurants but actually there is the buffet restaurant and one themed restaurant. There was a variety of food, however it was very canteen like. The beach was nice and clean. Unfortunately you get vendors trying to sell you things which leave you unable to relax.

Depuis des années je vais à cet hôtel depuis novembre 2023 un nouveau directeur le service à clientèle n est pas le même satisfaction du client n est pas son premier choix Une nouvelle gouvernante qui cri sur les femme de chambre devant la clientèle aucun professionnalisme Vraiment déçu de mon séjour cette fois là

The property is calm . Food is not as expected for a five star property neither services, they have a delicious fruit salad. Lotfi on the bar was so friendly and helpful as well as Najeh. Expected more from other departments.

C'est mon deuxième séjour dans l hôtel: Un accueil très froid, malgré que j'ai accès prioritaire via expédia. Une heure d'attente sans même nous proposer quelques chose a boire. J ai réservé une suite, au moment d y ariver j'ai trouvé la suite non faite. Je suis revenu a la réception et réclamer, j ai eu droit a une réponse froide (on a cru que vous voulez juste déposer vos bagages...) on vous promet qu'on va refaire votre suite. On est aller déjeuner puis retourner a la réception pour prendre la carte de la chambre, on a eu la même chambre (une chambre familiale pas une suite) aucun service de suite (ni peignoir ni chausson, ni machine a café, ni une bouteille d eau, ni un corbeille de fruits .... ) Malgré un premier sejour excellent celui ci est très décevant.