The Canvas Hotel Dubai - Mgallery Hotel Collection

Never staying here

Very good stay - hotel standards very high - staff extremely pleasant at all levels - greeted everyday with a smile at breakfast in the restuarant by Kusum who was very busy and efficient in her work ! Thank you Kusum Unfortunately the pool was out of action during my stay - but the view from the roof pool area was excellent ! Food was good and my only complaint is that the evening meal seating arrangements were not well organised, and that this felt need of improvement ! The distance from the Metro was about 20 minute walk but cheap cost taxis would be a good alternative.

Property was in good condition except a foul smell in the room.

The hotel was amazing. Lovely pool area. Hotel staff were really friendly and helpful. The location is a bit far from the metro station but taxis were really cheap.

One of the worst 5star hotels I ever seen. Bad food. Bad room. Bad staff.

The location were perfect.....but isent an email bcs my son forgot a bravialet and neakless, and i haven't got any feedback yet.

Perfect staying at canvas room were very clean staff at check-in very helpful

Horrible horrible breakfast - same menu everyday except for Indian section which also did not taste good. Our bedroom toilet was also getting clogged & flooding out but no one came in time to fix it, lived in a dirty bathroom for 3 days. The room service also did not clean the rooms properly, just made the bed & changed towels - nothing else. Bad experience overall, definitely not worth paying the price of a 4 star

It's not a five star ***** only 3*** Overall Aesthetics 1/10 Attention to detail 1/10 Amenities 1/10 Considerate and quality 1/10 Housekeeping 7/10 Members of the kitchen 5/10 Swimming pool --> disastrous 1/10 Life Guards: 9/10 Fitness 0/10 Managers 1/10 Personalised services 0/10 Room services 1/10 No consistency! Room quality 3/10 Dining experience 2/10 No quality of service Honorable gentleman Mr. Maher 🇪🇬 General manager 10/10 He was trained to carefully anticipate; attentive, courteous, intuitive and pleased to delight guests -- but He was the only one! He was absolutely alone in the system!!!!

Inconvenient, dirty and expensive.

Great place to stay near at cruise port! Special thanks for Kusum about super kind service :)

Property is beautiful.staff needs to do a better job with accommodating guest. The valet was amazing they helped with everything directions, luggage, calling taxi

Very good staff and helpful everything is perfect 👍

Best accor hotel

Enjoyed the stay

For those booking a junior suite please look elsewhere. We booked the jjnior suite for 11 days and was appalled by the condition on the room. The fixtures were rusted over in the bathroom and living room area. We had to look for a different room however all the junior suites were the same. They then offered us the exec suite which was better. The staff cooking the breakfast was unhygienic. He would touch the ingredients with his hand then touch his phone and put his hand back into the food. I was disgusted and sat in the most convenient seat that allowed me to see exactly what he was doing. I did address it with him but was met with a smile. The shower leaked into the toilet. The corridor on the 2nd floor had a leaking ceiling just by the lifts, where my huband would get splashed. The gym whilst it was minimal it was expected but the towels they had provided were all dirty. I would pull one dirty, 2nd dirty, third fourth and fift all dirty. There was a gentleman also working out with me and my husband and he was shocked at my dicovery. I have images to support everything i mentioned. They gave us a complementary honeymoon cake but it was stale and would have rathered not been given anything if it wasnt going to be edible. On one night i ordered room service. Scrambled eggs very well done with onions and mushrooms. Instead they gave me an omelette with bacon. This is an islamic country so they accidentally adding bacon to someones order is beyond me. Not one apology.

Everything was horrible the staff service and behavior was terrible reception doesn’t even know how to speak to there clients , smell in the room , dirty carpet , dirty corners, hospitality at its lowest , noise of party just under our room and staff tells us it finishes in 10 minutes every 30 minute when we call them about it , never coming back again even thought we gave it a chance 3 times each time was a bigger deception, Accor should even remove remove there name from there for how much it hurts the brand

Hotel service of the bar and restaurants isn’t leveling up to 5 star hotel at all . The lobby service is very kind and helpful but the restaurant of the staff has a lot to learn about cleaning and customer service .

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the service was good but he housekeeping wasn't good enough , the fridge is of dirty not clean enough the quality of the facility wasn't feel like 5 star >>> quality is not good enough there is an disco room in B1 area , smells so bad ... the cigarette smells every there .. so my client have to change the room ...like the front desk is very good service , he change the room for us the next day so in overall this hotel cannot great in five star .... only 3.5