The Chicago Hotel Collection Ambassador Gold Coast

Hotel was dirty. No tissue in the bathroom. They did not send any to the room even after request. Room & bathroom was so dirty. Staff was never willing to help.

Great hotel

Loved my experience, got my room upgraded once I arrived and the concierge was a sweetheart! My dog Willa and I had plenty of space for cuddling and rolling around :-)

The fact that they charged a mandatory "Guest Benefits Package" fee of $139/night is unconscionable. I will be filing a report with the Better Business Bureau.

The only thing was the air condition had to call a technician to come up and fix it because the room was very hot

I like everything perfact

This was a very bad stay The hotel is in very good conditions The staff TERRIBLE THEY CHARGE 130 a night apart from the hotel fee I stayed for 2 nights and they didn’t make my room and when I went to complain the staff didn’t care Please don’t visit!!!!

Nice place, convenient location, will be back

Bathroom was dirty, bed sheets smelled bad.

Excellent neighborhood within walking distance to the beach, park(s), excellent shops & restaurants. The hotel lobby & exterior were beautiful. Staff were friendly. Our room was very average & needed some work & beautification. The caulking in the bath/shower was chipping, tiny average artwork on very plain walls. A sad office chair. Our room really needed a confortable nice sitting chair. The only good places to sit to relax were on the bed or had to go down to the lobby or lounge for a confortable place to sit. Breakfast tables were sticky and uncleared everyday. We bussed a table to sit at for two breakfasts about 7 or 8 tables unbussed for the duration of our breakfasts. We did appreciate that breakfast was included. Also it was a bit odd & unfortunate that there is no food available whatsoever other than breakfast during breakfast houra not even at the lounge. Is that even legal to serve alcohol with zero food options? We had hoped to at least get an appetizer with our happy hour coctail. Not even a snack machine. Thats ok..we went & raided my adult sons fridge who lives a block over for snacks...haha! The hotel is nearby my son who just moved to Gold Coast so we will likely give it another shot & stay at the Ambassador again & hope that some of the things are worked out. Those are the pros & cons. Fingers crossed management reads this to make those few improvements. We look forward to coming back to the area.

The hotel needs to be updated: 1. The carpet in our room was worn and stained. 2. The bathroom was tiny, almost too small to be operational. 3. The bathroom floor was embarrassing. 4. The shower curtain was a foot short. 5. There were no refreshments for purchase in the fridge and no store in the lobby to buy snacks or drinks. 6. Breakfast needs to start at 6:30 am or 7:00am. 7:30 am is too late. 7. Several times I called the front desk or restaurant and nobody answered. 8. The hallways were dark, poorly lit and smelled. 9. Good location but I would not stay at this hotel again. Not trying to be mean, just honest.

Loved the location & ambience of the old hotel. However the bed was too low & not great sleeping, needs replacement. Plus bath tub is very unsafe with no grab bar & very slippery when wet without a flat spot to stand on while showering. The breakfast buffet was one of the best ever, highly recommend it

Loved it here ! We will stay here every time we visit Chicago!

I booked and paid in full through Expedia for The Chicago Hotel Collection Ambassador Gold Coast, with no mention of any additional charges. The day before check-in, I received a message from the hotel confirming my reservation. However, on arrival after 24 hours of travel, I was told they could not find my booking. I was then informed that to be given a room, I had to pay mandatory daily charges totalling around US$650 - charges that were never disclosed during booking. I was told these were non-refundable, and I had no choice but to pay under duress during a major convention. It later became clear that the hotel may have cancelled my original Expedia reservation without telling me and created a new booking using my prepayment, then imposed their own terms and charges. This experience was extremely frustrating and stressful. The room also had a dirty bathmat on arrival, and housekeeping failed to clean the room on at least one day despite it being available. Expedia should not allow properties to impose undisclosed charges after payment. I would not have booked this hotel had these fees been known in advance. I’ve raised this as a formal complaint and urge Expedia to better protect travellers from practices like this.

I LOVED the welcome gifts! Breakfast buffet and drinks included. Will definitely be booking again😊

The hotel is historic, anyone who researched Chicago will know the story about this place. Obviously it’s been modernized many times over since, but a charming place in a mostly residential neighborhood but close to shopping. Bed was comfortable, water pressure was good, elevators work well, but one sounds bad at the 4th-5th floor. Things I Didn’t like; No coffee before the restaurant opens at 7:00am Joining that membership thing seems a complete rip-off to me. Restaurant is only open for breakfast, no food after that But overall, I’m glad that we stayed here although I’m not so sure I would stay here again due to the membership thing mostly.

Multiple people were having issues checking in and the front desk told people they had no rooms left then proceeded to tell the next person they had rooms available. They charge a hotel fee of $80ish a night so factor that into your cost. Very generic rooms. Bed had a regular sheet with no fitted sheet. No coffee maker in the rooms. Room was very clean though.

Sink clogged, switch for light was broken, gross stain on carpet, walls are way too THIN. I could listen in on a conversation from room next door and arguing from a couple across the hall, not infront but at end of hall. Arguments from the street can be heard twice during my stay at the early hours of 4 AM even though window was closed.

Great environment