Baymont by Wyndham Brooklyn Center

I immediately asked for another room as there was a horrible smell in the room....the next room wasn't as bad but still bad when I couldn't open the window because screen was broken. I couldn't wait for check out time....

The hotel staff was very friendly. The room was clean and comfortable.

Pool left itchy rashes

Was not kept up very well Furniture was very dirty and damaged

Cleanliness was ok, the whole place smelled of marijuana from the lobby to the rooms. The room was nice, tv remote didnt work for the tv.

Me and my fiancé stayed here and there was bed bugs in the bed and on the wall of the bathroom on the second floor, and the bathtub was chipped and dirty. Don’t recommend staying here, the hotel is unsanitary

Super dirty in the room and in common areas

It was a great stay. Nice staff. Good location.

This is a terrible hotel. It is old, smelly, and rundown. It is completely broken. The pool and hot tub are permanently closed. We did not have soap, towels, ironing, board, iron, hangers, and other basic amenities. I do not recommend this property and give it a zero out of 10. I am officially working with Expedia to get a refund on our three night stay. We couldn’t change hotels because this was already booked for my mothers funeral. Very unsatisfied.

The walls were disgusting. Neither room had towels. There were burn marks on the toilet seat. There was no smoke detector. Huge paint chunks missing from the walls. Holes in the wall. Pool was closed by the health department. Breakfast was by far the worst I’ve experienced.

The pictures made it look much nicer than it was. The bed was uncomfortable, there were a people around that made me feel uncomfortable to the point I had to have a male friend come stay over at 3am because it sounded like someone kept trying to open my door to my room. I wouldn’t recommend for ladies staying solo. I rented a room with a whirlpool tub to relax and the jets didn’t work well. When they started what looked like leaves and black particles appeared in the water so that was a waste.

Booked the hotel room for the specific reason that online it stated that there was a swimming pool! I was not notified that the pool was not open due to construction. I thought we were unlucky to book during the two weeks of construction. I later found out that the pool had been permanently closed for years! I ask for a refund and they refuse!

Additionally, your explanation regarding the 24/7 front desk attendant being away assisting another guest does not address my primary concern. My voicemail, left at 7:24 PM, detailing multiple issues—including a clogged toilet, a non-functional in-room phone, an inoperable jacuzzi light, and a non-working TV—was completely ignored. No one returned my call, nor did anyone attempt to follow up by knocking on my door. When I checked out at 9:00 AM the following morning, I reported these issues in person to the front desk. I was assured that the information would be passed along to the manager, yet more than 24 hours passed with no response. I left another voicemail in the hotel's general mailbox before escalating my concerns to corporate. To reiterate, I do not want points. I want a full refund to my card immediately. This was one of the most frustrating hotel stays I have ever experienced, and I have only outlined the most critical issues. Additionally, we specifically booked this hotel because of the advertised pool, which, unbeknownst to us, had been shut down by the health department for an extended period. This misleading information further added to the disappointment. What was intended to be a relaxing night after a stressful day at Shriners Hospital for my child turned into the opposite. Given the unacceptable service, unaddressed safety concerns, and the misrepresentation of amenities, I expect a full refund.

This property is beneath any Baymont I have ever stayed in. The room was not clean stained sheets they said we do not have fitted sheets for the bed. Shower was nasty. I reserved a jacuzzi that I refused to use. I tried to get ice and he came from the back with a glove and offered a hand of ice. No machines work in the hotel. Also breakfast was cereal toast they had in cooked bacon and eggs that were chopped up to crumb's. I took pictures it was not worth my money. Then when you call customer service the try to see you Medicare and you can't get anyone on the line. A total disaster

My stay was the worst I’ve ever stayed.

Did not have the proper towels , the tv wasn’t working and was told someone will fix it and then told it can’t be fixed. The pool and hot tub was shut down by the department of health and it didn’t show it online prior to booking so we couldn’t swim or relax in water.

Pool wasnt ope

Desk workers were very rude and when I went my entire floor smelt of mildew and mold.

We asked for the highest floor and away from the elevator when making reservation. Had even stayed here previously on the 4th floor. However. no matter what we said, the receptionist was only going to put us on the first floor. After some conversations, he finally yielded a room on the second floor. The TV in the room does not work with the remote. He came into the room and tried it out himself. Clearly it's not working. He said he will look for another one. 15-20 minutes passed and no response. Went down to the lobby, he and the other person were actually chatting and enjoying the pizza from Casey's. You could tell he was lying about rooms not available on the third or fourth floor because the parking lot was only half-full at best later that night and also lying about looking for the remote. We later found that the toilet doesn't flush because the connector inside is broken as pictured, so you would have to open top of the tank and pull the chain manually. There's also some spot on the carpet near the TV and fridge areas that's sticky. Not an enjoyable night at all.

Sjc