Best Western Palmyra Inn & Suites

Hello, I'm writing to tell you about our stay on Saturday August 2nd. First, when we entered the hotel it was very warm. I'm not sure if the A/C was not working or not on, but it was very warm throughout the common areas of the hotel. We were not able to use these areas due to this and had to eat our breakfast Sunday morning in our room. We felt bad for the older gentleman sweating as he checked in other patrons. Secondly, the televisions throughout the hotel were not working. This was not told to us before we arrived, or we would have made other arrangements. The ice machine on the floor of our room, the second floor, was not working. There were no towels available in the hot tub area when we went to use it. When I went to take a shower the products supplied were not shampoo and conditioner but conditioner and body lotion, which I did not realize until I was already in the shower, so I was unable to wash my hair. The room was clean and the bed was luckily comfortable. Overall it was not a very good stay. There was only one gentleman on staff at the desk throughout our stay and he consistently had a long line of people at the desk so speaking to him about any of these issues, even if he could have addressed them, was very inconvenient. I look forward to your response to my concerns. Thanks, Christopher Virginia

Breakfast was the poorest quality we have had. Food was limited and poorly prepared. Beds were comfortable.

2 hours before arrival they called and said they had an emergency and instead of our 2 rooms, could we all fit in one room? We are 2 families with 4 adults and 2 older kids fitting into one, 2 queen room, for 2 nights? We said we didn’t think so. I believe the emergency was a bus full of teenagers that had arrived. The TV didn’t work at all the 2 days we were there, the washing machine was out of order, the metal rail in the tub was pulling away from the wall showing the anchor screws, broken tissue holder and broken particle board below the refrigerator. First breakfast was a mess. Only sausage and one goopy waffle maker, cereal on the floor, milk spilled on the counter, bagel cut and just left on the counter, no forks and no hotel person around to ask for forks. To be fair, the bus of teenagers had gone to breakfast before us and things were a mess. I was surprised they didn’t have a staff member in the eating area. The waffle, however was tasty! The second morning breakfast was much nicer. Not a great hotel stay.

Room was very good. No dining available and if you have any phisical impediment, It does not have an elevator to get to the second floor.

Such a nice country location just out of town. Pleasant and quiet

Nice property

Dated, worn out. Mold and paint discolorations.

nice property and convenient for visitors to the area, no shampoo in bathrooms and check in was a bit slow, but otherwise fine.

Right next to the LDS church and temple and other history sites. A LOT of youth stay there in the summer so bee warned

The property is close to Church historical sites, which is convenient. There was no air conditioning, the towels are so old you can sand the asphalt with them. The breakfast was very poorly planned and all was gone by 8:30 am.

No AC in the lobby but freezing cold in our rooms :)

The place was OK. My wife and I had a good time there just the two of us was a little disappointed that the TV didn’t work the first night nor the second night. And there was no apology or reduction of cost or anything like that but the place

No AC. TV didn’t work. Staff was unhappy (probably due to the lack of air conditioning- one of the housekeepers passed out). They “checked is in wrong” and let someone else in our room while we were out. Cluster F.

Great location, good breakfast, friendly staff, quiet.

Did not like the fact that the AC was not working in the lobby and the eating area. Our first room the AC was not cooling but when I called the lobby the receptionist moved us to a room just a few doors. this room was alot better the AC worked. Their breakfast was good but not much of a selection but there was plenty though, you did have to wait since they had quite a few guests. It was a good location for us to do our site seeing we had plan for the two days. The laudry machines washer and dryer were okay but they charge you more that what was noted on them. We then had to deal by email with an outside source to get a refund for the overcharge because the hotel could not help us.

Was an outstanding, felt better than home. Breakfast great, all site were minutes away

It was disappointing when you post you have a pool online but it’s really a hot tub. And the rooms are falling apart. The bathroom looked like it had been patched in multiple places and then painted randomly. A coat of paint goes a long way.

Nice stay for a country festival.

Everyone was very friendly. Breakfast was good.

Wish there was a drinking fountain