Best Western Plus Lafayette Hotel University Area

I selected this property because they offer exclusive, free EV charging. The evening before I was to check out I intended to charge my car overnight for the drive home. I had returned to the hotel late and two non-EVs occupied the spaces, so I wasn’t able to charge. I had to go to a commercial charger and spent over $30. When I asked the night staff to have one of the vehicles removed they refused! Apparently inconveniencing me was a ok, but removing the parking violators was a bridge too far. I won’t be back.

Perfectly clean all around. TOO frugal with soap, shampoo and lotion. Please do something about that. Missing light bulb in lamp. Needs blacking curtains or something to darken room. Needs better coffee. Hardest bed that I have ever tried to sleep on. If these problems are addressed properly you will have the best place away from home that I can remember. Oh- the bathroom needs a sink and refuse basket.

Very good

Where do I begin? I promised myself 20 years ago to never patronize a Best Western ever again after a nightmare experience. Unfortunately it was the only hotel available in the area for my son's graduation from Purdue. I reluctantly booked the overpriced room out of desperation. When I arrived, there was a friendly note advising the front desk staff stepped away. Come to find out the front desk staff was on perpetual smoke breaks. When she greeted me I was offered a room on the first or second floor so I chose the first. Not sure if that was a mistake because the room was dirty, a light out, and had an odor. There was no remote for the TV so I had to go the front desk but eventually called the number on the sign to get her attention. She was able to provide us with a remote. Since it was nice outside, I asked where the outdoor seating was they showed in the online photos and was told the gazebo is behind the dumpster. I hesitantly went to the area which I had to exit through the door leading to the staff's smoking area with a sign stating 'out of order' and propped open with a door stop. When I found the seating area, the chairs and tables were in disarray and I was actually afraid to sit since nobody was around, except a bunny. The experience solidified my opinion of Best Western hotels. They are the WORST! There's no excuse for the lack of maintenance and housekeeping. What a shame since it's in a nice area. All I have to say is, NEVER AGAIN!!

Excellent

the mattress is way too soft; and with this amount of money, can book somewhere better; it's just like any old motels you could get along freeways, but this one is way overpriced

Very dirty. The room had not been cleaned for a while. Everything was covered in dust. The floor in the bathroom was covered in the previous guests hair… almost everything was broken. The faucet came off the sink. The ring around the drain came off. Even the security bar for the door fell off! Not worth the money at all. Don’t waste money here. Also had mold spots on the curtains.. what looked like blood stains on the bedding!

Sheets was so dirty Hair balls in the sheets bad stay

Nice stay, clean well maintained. Did not enjoy the third floor experience facing the highway- road noise. Pool was small but well maintained. many guests but remained quiet. Also the smell of pot in our hall was not enjoyed, not hotels fault.

Nice and clean

The only criticism I would give is the pool water looked dirty. The room was clean amd comfortable.

K cup coffee in the room! Better breakfast than other nearby hotels.

The highway noise from 1-65 is unbearably loud. All rooms with 2 queen beds are highway-facing. They need to install better windows on that side to reduce the noise. I've stayed at many motels near highways, and I've never experienced that level of noise. Earplugs did not help. Breakfast supposedly goes until 9:00, but the eggs and sausage were empty at 8:40. Finally at 8:57 I told the woman at the front desk. She rudely said they would not bring out more. However, when I finally saw a staff member in the kitchen, she did bring out more for me. I needed to fill up my water bottle for a long drive. I knew there was a sink on the other side of the partially-closed door to the breakfast area. It was 11:00 and I also knew breakfast was closed. I didn't think filling up my water bottle would be a problem. The same rude front desk woman yelled at me to not go in there. I asked if there was a place where I could fill up my water bottle. Instead of having a normal customer service attitude and saying I could go ahead and use the sink in the breakfast area, she said I could fill it up in the bathroom. The bathroom was locked, so I filled my water bottle with ice from the ice machine, and then with hot water from the Thermos in the lobby. As I was facing a long drive in my sleep-deprived state, pumping the nearly-empty hot water Thermos 20 times to fill up my ice-filled water bottle, I reflected on the absurdity of the situation. PS Another guest told me the pool was ice cold.

We had volleyball tournament in your city , so we didn’t stay in room much , but very comfortable and neat

One night stay. Clean room. Decent breakfast. Another guest decided to smoke weed in their room and the smell was quite bad but the hotel staff addressed the issue.

Great stay

pool was too cold to use

Liked the breakfast room a bit small for price, bed was comfy. Pool was subpar.

The pool in the picture looks way better than it actually was. It was dirty and very cold. Only one floor had a working ice maker and it was very outdated. The rooms always are not as spacious as you would think. Staff was however friendly.

Nice hotel for an overnight business stay.