Budget Inn Express

Worst place ever. Do not stay here.

This place is not a place i would send an enemy of mine to, the room has no plugs to speak of, no shampoo, no nightstand, no chair in the room, the TV is old, the door doesn’t close the right way and the neighborhood is not the best as you are in danger of your life. Need I say more, dont go there!!!!!!!!!!

To begin - we did NOT stay at this motel. We felt that we would not be safe there and ended up sleeping on the floor of someone else's hotel room. We took one look at this room and turned our key back in. The motel is refusing to give us $200 back and Hotels.com is refusing to help. They claim that they try to provide the best places for their customers. If that's true, they should remove this listing form their site. This dump is basically a rundown motel in a bad part of town. It doesn't even technically have a road that leads up to it. You have to turn into a mangled parking lot, drive across it, and pull up to the building past the piles of garbage. The "lobby" or managers office smells like a pet store. There was a birdcage in there but no bird. Hopefully, it had escaped long ago or died. The door to the room faced the street, and we had to shove it opened it get in. The inside looked like a scene from a David Lynch movie. The TV was on but on mute, and the room was very dark with ancient furnishing. Absolutely the creepiest room I've ever seen. The shower had a sliver of used soap in it but nothing more. Just unacceptable at any price. The concierge at the Sherton said that Gordon Highway is an unacceptable part of town she would not be caught dead in. This is experience was so bad I will never return to Augusta, Georgia. Hopefully, my credit card company will help me out.

Unacceptable with broken deadbolt on door, missing light fixtures, etc… No one at front desk after 6 and an in room curfew on premises by 8pm !!! Could not spend 1 night there.

There were homeless individuals around the hotel.

I love the customer service very good people here that love their job

I didn’t stay at the place I called and I’m waiting for somebody from your team to give me a call back. The hotel was not the hotel that you had online. It was a drug trafficking hotel. The rooms were very dirty bedbugs and everything and they didn’t have no locks on the door.

This was the worst hotel. I believe I’ve ever stayed in. I travel for work and have never seen a hotel this bad. The pictures that are on the website does not match the hotel at all. It doesn’t look like it’s been updated since the early 2000s they are stains and marks all over the place, I recommend staying away from This hotel

The water pressure was low the location wasnt great like it was in a bad place want be back

Worst hotel we have have seen. Could not even stay the night.

The doors for all the rooms I tried were broken. None of TV functioning. I tried to call Orbitz, but phone# not found.

The photos on the site were not of this property. It shows a nice hotel with indoor corridors. This is a motel with outside doors. There are stab marks in the refrigerator and the walls. Water dripped all night. Refrigerator is covered in either rust or mold. Sheets are full of cigarette burn holes.

We did not stay we left immediately when we got approached but very indecent bystanders around the property

The property in the picture is not the property you are going to. The actual property is old and dirty and smells. The area is not good. The sheets were dirty and had cigarette burns in them. Only one towel and one washcloth was issued per room not per person. They are fraudulently advertising a beautiful building what you’re getting into is dirty and nasty. Also, when we attempted to get a refund because we only stayed one of the two nights because it was so disgusting they would not respond back to us Expedia to provide us a refund . So not only do they lie, but they steal your money.

Room was filthy look like a crack house I have pictures and videos I ended up no staying room was disgusting unbelievable would like my money back it is un acceptable nothing like what they show online very disappointed will contact the better business bureaus unsafe at all

Hotel Hell..After being without power or water since 9/24 and not wanting to bother my neighbors again, I decided to treat myself to a nice hot shower in a hotel. That didn't happen..First, couldn't find my reservation when I got there, took 20 mins to check in, Key card didn't work, the guy they sent with me to open it with master key offered to sell me drugs. The room only had one working light when you first walked in, no bulbs in lamps, No TV in the room and bathroom door had no handle and no lock. Showered with curtain open and chair against the entry door. I was terrified. Total Trap House. Forgot to mention, no hot water. I paid $85 for a cold shower. Dried my self off, dressed and hauled ass to my car, when I figured had been stolen by that point. I couldn't get away fast enough. Disgusting.

Rough area of town. Didn't feel safe.

Arrived and there was no room available

Rooms are completely disgusting. Bedding may have been washed, but old and stained. Bath linens had black stains throughout. Mold on the ceiling. Lamps with no shades some with no lightbulbs. TV had no connection. WiFi did not work. Floors were sticky. Painted ceiling was peeling. Key did not work - had to get clerk to open the door for us every time we wanted to get in the room. Lobby was dirty. Staff lounged on the only couch. Worst place I’ve ever stayed.

It’s nasty they had trash everywhere . The door was broken . It smelt like mothballs . I found mold in the shower .