Camelback Lodge & Aquatopia Indoor Waterpark

All was great

All was great

⸻ Our stay at Camelback Resort was a nightmare. We booked a room with a balcony to celebrate our 3-year-old son’s birthday, but at 3:45 AM, we discovered a bedbug. After calling the front desk, we were left waiting nearly an hour in the same room with our child before getting a text that a new room was ready—no one came to check on us or assist. We were handed a cart and told to move ourselves. The new room was a downgrade with no balcony, even though we had paid extra for it. When we asked to switch to a Mountain View room earlier, we were told it would cost $100, which we declined. Customer service later told us the upgrade should’ve been free, but the front desk refused. A maintenance worker admitted the hotel was operating at only 28% capacity, so the lack of availability wasn’t the issue—they just didn’t care. When we decided to check out early, I returned to get my son’s stuffed animal and was shocked to return to the lobby and find security waiting for us. The officer never explained why he was there, argued with my fiancé, followed us to our room, and kicked us out. We believe we were racially profiled, as we were calm the entire time and simply wanted to leave. This was traumatizing, unprofessional, and completely unacceptable—especially on our child’s birthday. We’ll never return

Good

Good

Was very disappointed in the cafe area pool and room. All very dirty and smelled like smoke. Staff were great and very helpful. Food is way overpriced for quality. I ordered a chai tea and it came to $8.22. That is absurd. May not return again.

People were very friendly! Every staff was very friendly, helpful and polite

It was great

It was amazing. Great place vacation for family.

No communication that they waterpark was closed for a week and opening at 2 pm and then at 2pm we told not until 4 pm and was not able to check into room as well

Great experience first time at indoor waterpark after many years of not going to camelbeach

It was wonderful! Met all of our expectations!

Stayed here for a weekend getaway with my boyfriend. It was really fun we enjoyed everything on the property. The was water slides were our favorite. The breakfast buffet was ok. My boyfriend said it was lacking a bet a flavor and there wasn’t many options. I enjoyed the omelette stand and the build your own waffles. I can those two things are worth the try form the buffet. Over all our stay was great. And there’s a lot of restaurants options outside the resort

Nice places

The front desk staff was great!!

Nice grounds and rooms. Downside was the water park closed next day for week. Luckily we only stayed one night. They gave vouchers since park closed but options were limited due to weather.

Enjoyed my stay, just wish there were better coffee options and more open restaurants

Good place

Valet parking

Great amenities with exception of snacks.