Candlewood Suites NEWARK SOUTH - UNIVERSITY AREA by IHG

Room was clean

Really enjoyed my stay at Candlewood Suites Newark South – University Area. The rooms were super clean, spacious, and having a full kitchen was a huge plus. Staff was friendly and helpful, and the location is perfect for getting around town or visiting UD. Definitely recommend!

Thank you to Jessica and Ana for finding our lost glasses and ensuring we received them! They went way out of their way and made multiple phone calls to us! Exquisite service!!

They was just doing construction which makes it look dirty

The mold smell was so bad I got a huge headache and we had to leave. We went to another hotel.

Clean and quiet but the room had a little bit of a musty smell.

I love this hotel and the services

The refrigerator did not work. I called the main desk and was told it would be checked later. Meanwhile, I had purchased food which subsequently went bad. No one came to check it until the morning of my check-out. He said the plug was out and plugged it in, and commented that when the red light is on, it is working. He fixed it. The man at the desk claimed there was some sort of blackout the day before my arrival. If so, they did not check to see if appliances were working. I paid for a room with a kitchen. I could not use the kitchen because I could not put food in the refrigerator.to cook. I was not offered a refund for a kitchen I was rendered unable to use, nor was I refunded the cost of damaged food. On my first night, I requested whether they could order an Uber when I had to return to the train station. The young lady at the desk said yes. On the morning of my departure, I was told that it was not true. They did not even have a number for Uber. I was told Uber could be ordered from my phone, but I needed to have the app. That could only be done on my laptop, which was already packed. They tried to order me a taxi which ultimately could not be sent because the driver did not come into work today. Consequently, I walked from the motel to the train station, a little more than one mile, with a heavily packed wheeled suitcase. Additionally, there was mold around the rim of the bathtub, and burn holes in a chair that also had part of the fiber scraped off.

Front desk staff was amazing

Hotel was very nice

Emergency stopover in DE due to traffic and weather. Front desk manager was so helpful. The suite was comfortable and well-appointed. We were able to get a good night’s rest and resume travel in the morning.

I would ultimately suggest if in the area come stay

The fire alarm kept going off

Staff was good room ok until found roach in bathtub. Some drama around a guest at check in which made us not feel all that safe. Staff was good though

Bugs infested everywhere BEWARE ROOM 314

Horrible amount of bug all over linens and fabrics looked them up and they are ventricas mite. Was shown no respect from the woma the man otherwise was very respectul. We showed maintenence workers and maids who said rhey are in everywhere. Told staff immediately but management denied it all sais my fiance had head lice she was the cause. Almost snapped off some limbs and added to my collection. BEWARE!!!!

There was a strong musty smell in the hall way. Perhaps the carpet

Great room, great staff

Nice

Nice hotel. Clean and comfortable.