Canopy by Hilton Portland Pearl District

Nice front desk staff (Ren)

I had a disappointing experience during my 5-day stay at this hotel in Portland. I chose it based on positive reviews and its convenient location, but unfortunately, it did not meet expectations. Location: The location was excellent—central and convenient. No complaints here. Housekeeping and Cleanliness: This was the most frustrating part of the stay. Despite the hotel’s stated policy of daily housekeeping, our room was cleaned only once. We made repeated requests at the front desk each day, but they were consistently ignored. When we raised complaints, the staff offered only a generic apology with no explanation or resolution. Customer Service: The service was well below what one would expect from a 4-star hotel. Staff were unresponsive to our requests for housekeeping and basic amenities like towels. There was a clear lack of accountability and professionalism. Room Quality: The room was average. The comforter was subpar, and the bathroom lacked basic toiletries like soap and lotion. We had to request these multiple times before they were finally provided. Overall, this stay was far from satisfactory, and I would not recommend this hotel based on my experience. We requested the front desk to contact the hotel manager, but we never could get hold of that person. I wish I could get my money back.

Stayed for a weekend. Spacious room, modern finishes. Staff was attentive. There’s a restaurant on site, but there are plenty of other restaurants and coffee shops within walking distance. Drawbacks: Street noise even on the fifth floor. Parking is $55 a night, valet only.

Absolutely love that Ginger and Alan reached out with recommended for food and activities.

Great hotel!

Beautiful and relaxing hotel in the heart of the Pearl District

Clean hotel in a convenient location near many great restaurants.

Great hotel very close and convenient for what we needed to do. Had a mixed bag on experience with the staff. Some were fantastic others didn't seem like they wanted to be there

Parking is expensive

We liked this hotel a lot but not the noise from street level. Ask to be on the other side. The valet that greeted us was so kind and we appreciated his help with my dog. We had a fantastic breakfast and latte (thanks to Xavier!) and would definitely return. Being woke up at 5:30am for the 45min trash compactor outside our window was rough but the bed was super cozy and they had lovely shower gels, etc. One thing that wasn't alerted-they charge $50/night for dogs. Just FYI. We didn't know that.

My fridge didn’t even work. I only stayed 1 night so I didn’t really care for it, but still. The fridge should be working. I paid $55 for valet parking. I think the self parking lot across the street would be a better option for next time

Great location. Clean.

Great location and wonderful staff - rooms were lovely for the evening we were there.

All around great deal for the price. Will stay again.

Property was nice but parking was sometimes an issue

Great morning coffee options

Nice friendly staff, clean room with comfortable beds

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close to downtown

Clean spacious rooms in a nice neighborhood