Chicago Marriott Southwest at Burr Ridge

Clean, quiet and friendly staff

Loved this hotel and the location. Would definitely stay here again!

Hotel was very nice, clean and a good location. Staff was very flexible in modifying reservations also.

The property was very nice and well appointed. However, fully 2/3 of the common areas of the property were not available to us. We had 3 families coming together for a funeral and wanted to spend time together in the evening. We could not bring our pizza and beers to sit on the patio and reconnect. The policy of no outside food or beverages seems arbitrary and I have never run into rules like that at other properties, Marriott or competitors.

Very nice area

Room was not clean. Stains on the walls, tape on the walls in the separate room of the suite. Only left towels for one person in a suite. Had to wake up the front desk representative for an early checkout. Several mistakes were made on my folio that had to be corrected.

Great

Room and hotel were nice. Great location. We couldn’t check in to one of our rooms for a bit (even though we were called and told our rooms were ready) because the new employee was left alone and didn’t know how to add the room. Pool was closed for our entire stay. Unfortunately, the pool was one of the reasons we booked that particular hotel. It was hard to get a cup of coffee at the little “cafe” and when I finally did, it was cold. Beds were decently comfortable, but not great. The main draw is the location.

The pool was closed for maintenance. We had no idea. We wanted this place in particular because of the pool. When you have someone thats been around the sun 10 times, thats the deal 5 minutes after check in, the kid 5 minutes later, is bawling and irritated, we tried to chat with you. We were told that the pool was closed and that it said it somewhere in the fine print. How deceiving. Showing pics of the pool, when it was not available. Hidden in the fine print. Sneaky! Chat offered no help. Actually rude and a terrible offer. Expedia doesnt let you say anything, theyve denied 3 of my reviews. We did not accept and we are disputing this. I will ever use Expedia again, one of the worst experiences Ive had in a long time. Disappointed is not the world. I work looooong weeks, and now I have to spend more time handling this elsewhere. I know this is not expedia..... but the hotel needs updates. The bar area was great, but there are cracked falling apart sidewalks, old nasty carpet. This isnt even 10% of the problems at that place. We covered up sticky junk with pieces of paper. All photographed. Never again. I had to give the master bed in the suite to try and make up for it. I slept on the insanely uncomfortable couch (of which had no blankets or linen. You dont wanna know $.

The hotel staff is welcoming! Very clean and the rooms are spacious and comfortable. The restaurant has a great selection and the food is always good. Highly recommend staying here.

Clean, nice staff

Very nice property

The fact that there was a Starbucks in the building was an awesome start to my business trip.

Was not disclosed prior to booking Bonvoy points would not be eligible when booked through Expedia

Very clean nice rooms. The area around the hotel is great for shopping, very high end area.

Our stay was amazing... We had our wedding here 19 years ago and came back to celebrate our anniversary. The room was spacious, the breakfast was delicious and the same were friendly.

The diner is amazing their breakfast and dinner is good the hotel is very clean and is very friendly and I love it.

I

Secluded

A great experience!