Comfort Inn & Suites Oklahoma City North - Quail Springs

Staff was excellent. Room smelled musty. Bed was super hard. Air conditioner made horrible noise every 20 mins.

There was no soap in our room and only one wash towel for 4 people. There were stains on the carpet. The pool was okay. Our kids enjoyed it.

Smelled like marijuana. The room was tiny.

I booked this hotel because I live over an hour away and had two long shifts back to back in Edmond. The first night was fine, nothing note worthy. The second night I got in late and requested late check out at the front desk. They asked what room number I was and they told me there was no one in that room. The man at the front desk then began to argue with me for 20 minutes that I was not in that room and at the wrong hotel. I told him I literally checked in last night and all of my belongings were in that room. I gave him the key card, the confirmation email and my drivers license. Also the hotel had zero issue charging my card on file for the incidentals but they couldn't find my booking? I was so irritated after a long shift only to deal with that. He didn't believe me and the only way I got him to believe me was that he went up to the room and saw there was stuff in it. Turns out after talking with the lady at the front desk the following morning. The lady who checked me in marked me as a no show and they tried to give my room to another guest who thankfully reported that there was items in the room. Will not being staying here again and would not recommend it just based on the customer service and how I was treated/spoken to

All the staff are super friendly and the rooms were spotless and incredibly comfortable

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Clean rooms at a great price. Was very impressed with the accessibility of the handicap room.

Hotel and room was very clean, bed quite comfortable, AC good, towels large enough and soft. Pool and area around pool was clean. Staff were all great and very helpful. One elevator in building which was quit small. Breakfast room and food layout was clean and available food adequate. Need to significantly improve coffee bar and provide larger cups for coffee. The rooms not well insulated, able to hear occupants in other rooms above and below ours. Our room was near stairs which was quite noisy when used by other guests. We could also hear quests in the parking lot all too well. The parking spaces were not big enough to accommodate most vehicles, way too narrow and need to be corrected. So while some aspects were quite good, there are structural flaws that affected our overall stay.

Nice clean rooms. Friendly staff. I would stay there again!

My visit did not start well. The elevator malfunctioned, with the door unable to close. This was an issue, since I had a full cart of luggage. The girl on the front desk was apologetic, but could not really help. Ultimately, the elevator started working. Then, when we got to the room, the keys did not work very well. It took me several attempts to get into the room. I went to the front desk and got a new set of card keys. I asked the person on the front desk if there was some trick to getting into the rooms, and they ended up giving me wrong advice on how to get into the room. It was extremely frustrating after a long day. But, the room itself was clean and cool, and the bed was very comfortable. In terms of cleanliness, I got into the elevator and rode down with someone who turned out to be an employee of the hotel. There was spilt milk in the elevator, and this person did not clean it up. It was still there when got into the elevator later. Perhaps it was someone else's job, but it did not leave me with a very good impression. I would not stay at this particular Comfort Inn again.

The hotel is newly renovated so it was clean. The beds are comfortable. Breakfast was good with fruit, cereal, yogurt, sausage, eggs and bagels. Nice inidoor pool for kids. My AC unit did not work. It was so hot. I called the desk but there were no other rooms to move us to. They do not have fans either. I tried to open a window to get air but they only open about 4 inches. Other than a couple of sweaty nights it was a good stay.

The staff and the cleanliness of the hotel exceeded our expectations. We would stay there again.

The hotel was very clean, the rooms were comfortable and roomy. The staff was friendly and would definitely stay there again.

Clean and very friendly staff!!! No problems checking in late…. We were stuck in storms so we checked in at 12:30 am!!

The property was just as beautiful as it was in the photos. Sheets were clean, breakfast was good, and they even worked with us for a late checkout. Would stay here again!

Enjoy staying Safety!

We booked two rooms for a basketball tournament and had issues since the moment we checked in. When checking in the receptionist checked me into someone else’s reservation.I originally booked two rooms with two queen beds, when we entered our rooms, they had given me 1 room with 2 queen beds and 1 with a king bed. When I went to let them know we got the wrong room, the two employees argued with me even after I showed them my reservation clearly states two rooms with queen beds, they kept insisting I booked a king bed.Come to find out they had checked me in under someone else’s reservation(someone else on our basketball team) who had the same last name as me, keep in mind I presented my ID at time of check in and the other persons first name was completely off from mine. They did end up finally moving me to the correct room. They only had two towels in each room, there were 6 of us total. The first morning we went to ask for more towels they said they were out of towels until housekeepers come in later that day. How do you run out towels??? We went down for breakfast and were locked out of our room for about 2hrs. My daughter was late to her 1st basketball game and was unable to play since her basketball bag was locked in the room.They had to switch us rooms once again. Later that day the keys to our second room stopped working as well and they had to issue me new key cards.

I enjoyed...my room was quiet, clean and straightened up daily. The Front Desk service was polite.

Nice place to stay for the price.

The stay was good. I was at the front to check in for about 10 minutes and nobody was at the desk. There was a sign with a number to call, but the number was not a working number. So I just had to wait until someone came back.