Comfort Inn & Suites Frisco - Plano

Most tv channels weren’t working. Stayed on the second floor and the hallway smelled like a skunk.

A lot of dust in the room and possible black mold in the bathroom. Service was great tho.

Staff here is exceptionally friendly and courteous I really enjoy the people and place here.

Mold in bathroom, dead crickets on the ground and stains on mattress, i left a day early from my stay and haven’t heard from management about getting at least a 1 day refund out the entire stay. Maybe I would give them another chance in the future but that is only if management reaches out to me to solve this issue.

Breakfast

Slept well, good bfast

Except breakfast and coffee stay was good

This is a very old hotel. The picture that it shows on hotels.com is incorrect. This is not what the hotel looks like. I stayed three nights and on the first night I saw a pigeon walking around in the entranceway. I left to go to a meeting and when I came back during lunchtime, I saw a dead pigeon in the entranceway. I went to my room to grab some things and left. When I came back after 5 o’clock, that pigeon was still in the entranceway and it had been ran over apparently by a vehicle. Because there’s blood and guts all over the entranceway. This was something that should’ve been cleaned up immediately. It was not. I mentioned this to the front office and the lady they asked me where it was. I showed it to her and she told me that they would clean it up. I went to my room two hours later. I went out from dinner. The pigeon was still there. This is totally unacceptable. It makes me nauseous thinking about it right now. This hotel did not meet my expectations.

Front desk was super

Excellent price but average as far as hotels go. Loved the red velvet waffles for breakfast!

SRI the manager is Amazing! 5 star service

Perfect location for what I needed.

It was okay, my husband and teen wouldn't stay again though due to the room smelling musty, the carpet felt dirty and sticky. Bed linen was stained. Breakfast was the average continental.

Good

Stayed for 1 night room 323 was clean until nighttime came around and roaches came out hiding had dust one off bed

The staff here welcome you & are genuinely happy to see you. When I combine the super clean room, instant hot water in the shower, the very nice fluffy towels & the breakfast it makes this stay unforgettable. I love all the staff here they are super friendly & helpful. Thank you to all the staff that make this place unforgettable 👍👍

All was very good except, room was hot when I checked in. The bed was hot I could not get comfortable. Please think about cooling the room down when you have a guest checking in, that would cool bed as well. Thank Larry

Easy and convenient to where I needed to go.

The sheets and towels were clean but the rest of the room was not. I dropped something under the bed and went to retrieve it but the amount of disgust under the bed made me sick. There was food under the bed, toys, amongst a plethora of other unknown items. The bathroom was also in a horrific state. There was loads of hair and toothpick flossers. I was astounded and disgusted by it. I know we didn’t pay much but for how dirty it was I’d say we should have paid half.

Double charged security deposit