Comfort Inn & Suites Houston North - Spring

The bed was fine, and there were more breakfast options than I've seen at comparable hotels recently. However, we were bummed the hot tub didn't seem to work properly (jets were very weak) and common areas of the hotel seemed worn. We also had an issue with our room, but the hotel quickly offered to let us change rooms. We did not have an issue with the second room.

This was the worst trip ever. We switched rooms twice. The first room was not clean. There was someone’s shaved hair all over the floor & toilet & pink stuff all over the tub & wall. The second room was worse. No sheets on the bed & look like they threw a party in the room. There was trash everywhere. It was late & we had kids with us so they let us look at a few rooms to see if they were clean. Oh I forgot to mention we drove all the was from Louisiana to this mess. I will not be booking there again.

I ALWAYS STAY AT THIS LOCATION BUT THE HOTEL HAS CHANGED NAMES & SOME MANAGERS !! SMELL IS HORRIBLE LIKE PINE SOIL , FLYING GNATS IN ROOMS & BREAKFAST AREA !! BED LINEN NOT CLEANED!!

It’s not a good property.

A dog was in a room close to us kept barking. The property stated on a sign when we came in no pets allowed. The windows needs to be redone because it sounded like the cars were driving in our room.

We were showed three different rooms, all of them had a smell of mildew or must and the bedding was terribly stained. We ended up leaving and staying else where.

Rude staff if even available. Breakfast offered, but nothing available

. I checked in, paid for my room and thought that was it, little did I know I was about to be harassed as well as deprived from my privacy. First a lady comes opens my door while I’m in the restroom then I jump up to see who is there and she’s asking me for my name and how I paid for my room? I told her and she said it was ok, I go on about my day get ready to go to the pool (which in my opinion is not safe for certain individuals) then I went to the store came back tried to open my room to find my key was deactivated, my husband calls me from downstairs said the lady again is telling him now she needs to make a copy of my card again I thought the problem was solved. We go to the pool then all of a sudden here comes the same lady yelling “who drives a black truck!?” While stating my whole license plate number where everyone could hear. I felt threatened, afraid and harassed so we quickly gathered our things and left. We had to spend the night in my truck. I am feeling mentally distressed and anxious because of this very unfortunate incident. Will you please advise what can be done without having to get my attorney Mr. Tony Buzbee involved.? He helped my family when we lost a nephew to hotel negligence in the past

Hotel staff was extremely rude. The front desk Lady walked out on her shift. I was locked out of my room with kids for over three hours because the key did not work. this all happened from 12 to 3 A.M.. when I asked for extra towels, they only gave me two for four people. There were no pools towels to use There was no soap in the restrooms. Had to go downstairs to ask for toilet paper, and she rudely just tossed it at me.

The Hotel overall was Excellent. We look forward to stay again. However, a $100 deposit was required. When I checked out, the front desk clerk stated it would be refunded to the card used. However, when it had not yet been refunded, I called the Hotel Front Desk to follow up. They answered but put me on hold until the call disconnected. This happend 3 consecutive times. The succeeding 4th 5th 6th call were never answered

Hotel experience was terrible. Booke for 5 nights 1st room had no shower curtains and arains on linen. Manager was very rude and had horrible customer service etiquette. Key card did not work at neither entrance. They had a guest sitting at the front no front desk clerk most night . The guest Ms.Collins that they placed to open the door because of key cards not working was racist and would not open the door . Had to call the local police to get in due to discrimination. Worst customer service and hotel experience I have ever had

Room was musky and outdated, very basic. Bed covers were stained.

Service was good but hotel required an additional $100 deposit that I wasn't made aware of by Hotels.com. The beds were HARD my back aches and the hospitality didn't speak English so asking for additional pillows they didn't understand.

Floor rooms have a mildew smell. Leak some where and bathroom hot/cold water didn’t work properly. Honest like 3/10 stay

It was a very clean hotel and the staff very friendly. And they didn't rush us to get out exactly at 11 like other hotels. Well be back.

good location, good staff

Older property that try’s hard but seems to be behind

Que was amazing and helpful!! Made a stressful stay so mich better.

Eazy check in

Very walkable a staff was friendly.