Country Inn & Suites by Radisson, Hoffman Estates, IL

Not sure what the 1 star reviews are talking about. The hotel wasn't sexy and it was showing some age but the stay was perfectly fine for us. The room was solid and the breakfast was decent. Hot options plus no sugar Greek yogurt which is more then we get elsewhere. Overall I wouldn't hesitate to stay here again.

Seemed to lack overall cleanliness.

Very tired interior. Elevator smelled.

Quiet

Not the cleanest hotel we have stayed in. Upon check in, the entire lobby smelled like smoke from the manager smoking right outside the door. Breakfast was advertised until 9:30 but the sign was crossed out and updated to 9. Needless to say, I did not get breakfast. The trash cans outside the room was overflowing and one had a possum in it. You pay what you get for I guess. The pictures were just deceiving for how nice the hotel is.

good

Rude managers and staff members. Dirty bedding dirty floors and bathroom. My shower was clogged. Breakfast is nothing but generic orange juice and cereal. Not worth the money. Do not recommend

Hallway carpets and elevator floors were filthy. The outdoor landscape needs attention. The guest room had no central light fixture, so no entry switch to turn on a light

The hotel served its purpose of having a place to sleep. The room air conditioning didn’t get very cold and smelled musty. The ice machines in the building wasn’t working, which wasn’t a big deal but we had to go buy some ice. The bathroom….. the tub and toilet were in one room. You couldn’t get in there if someone was on the toilet (I know not a big deal for most but when you’ve got kids who are still young and need help in the potty area if they happen to shut the door then they had to get up so I could get in) the finish on the bathtub was coming off and the grout was molded. It was a quiet hotel, the pool was nice, staff was friendly but not overly. I tried joking with them and one acted like I was bothering them by extending my stay at the desk vs just going to my room. Overall if you’re looking for a place to put your head and leave this is it. If you’re looking for more I’d look elsewhere.

Returned to the hotel at night and there were no parking spaces left. Went in to ask Patrick where to park. He was extremely rude and condescending. Told me there were parking spots (there weren’t) came out from behind the desk and followed me to the elevator, while yelling at me. I did not feel safe

Rooms need a serious upgrade. Paint peeling, carpet dirty, separate shower toilet and sink. No hooks for towel by shower. Also had and ant problem. Hallway smelled like puke and elevator is scary! It says it has last been inspected in June 2023. Felt like it was going to break down. Told the front desk and was informed people have got stuck before and multiple people have complained about it. We ended up, after the 2nd time in it, just taking the stairs to 3rd floor. It smelled like someone peed in it. It is a huge hotel. It is too bad the rooms and hallways were so run down.

The perimeter was dirty and unkept. The carpet was very dirty in the halls. Floors were visibly dirty. Out tub was peeling very bad, we could not give my grandbaby a bath. Hotel needs improvement.

Location

It's unfortunate but we choose this hotel based on other reviews and the photos online! I now find it very hard to believe those reviews and pictures were even legit. The hotel is old, run down and filthy. Our room had a bad smell, the bathroom was so gross (filthy floor, hair on the side of the tub, stains/marks inside the tub, mold on the ceiling, and crud in the corners). I was afraid to touch anything and had to spray Lysol over all the surfaces. The TV only got 3 channels (no high def) which was after we discovered the room didn't come with a remote. We asked the front desk for one and they gave us the remote from the lobby TV! Patrick (front desk) we appreciate the concession you gave us. If it wasn't for that, I would have turned right around and walked out. It was a blessing in disguise that we had to cut our trip short and check out earlier than planned. Never again will I choose this brand of hotels!

We did not have a great experience at all. Our first night we noticed that the toilets did not fully flush. We requested a plunger through room service and was told none existed in the hotel and someone would be at our room shortly to help. No one came that night so we inquired again in the morning. They were able to fix the issue but then it happened again. We ended up using the restroom in the hallway of the hotel. The next morning between 7 and 9 PM we requested room service twice. We came back to the hotel a little before 7 PM and noticed that our rooms had yet to be serviced. I inquired with who I was told was the manager Patrick that they’re always really busy and someone didn’t get around to it yet. He and the gentleman that briefly fixed our toilet went over their notes and seen that we in fact did request room service. I asked Patrick more about the toilet situation and he had an extremely rude attitude saying he has no idea what I’m talking about what toilet situation? I tried to explain while commenting on his customer service and was short and said he would switch rooms with us if that would make us feel better.The other guest in my room inquired about the restroom in the hallway and he immediately shut her down very rudely and said he doesn’t want to talk about a public restroom. I will post our full review as I cannot go over 1500 characters. Do not recommend this hotel whatsoever.

It stated that it was recently renovated which was a lie.Patrick manger had horrible customer service. The refrigerator from the room wasn't working neither the AC to the building, trash all over the stairs also outside the building. our kept needing to be reinstated to work for some of the doors that worked to get in building. The cleaning service would throw all the pillows/ sheets on the dirty carpet then put them on the beds, no clean karts . The towels/ shower curtain were clean white..some of the sheets were spotless white others had stains/ cigarette burns

We stayed at 3 Country Inn and Suites properties in Minnesota, Wisconsin, and Illinois on this summer road trip, and this was our least liked. Location is convenient to highway, but front desk service was indifferent (compared to the typically warm and friendly welcome and assistance at other properties). Breakfast was limited and sausage and egg options appeared to have been reheated from a previous day. Overall, I did not feel this property was up to the brand’s standards.

Sink clogged, cigarette butts, smoking near fence by pool, uncomfortable pillows, hot water at breakfast tasted like coffee, pool towels small & like sand paper. and no cookies.

The staff at check in

The staff was very good and the lobby and some common areas were updated and clean. However most of the building was in need of a good cleaning and renovation. The pool was very nice and clean. Breakfast was good.