Courtyard by Marriott Paramus

Operations supervisor was extremely rude when a situation occurred with our microwave. When trying to explain, she immediately made us seem stupid and had an attitude. Never will stay at this property again. The other hotel guests even asked if we were okay but she couldn’t even do anything but be rude. Customer service is key in running a business and I will take my business elsewhere because of that. Customer experience specialist was completely understanding and apologized on behalf of the establishment which I am greatly for but still my stay was uncomfortable after that incident.

Quiet, free parking, would stay again.

Didn’t like it

The nice room design, sofa in the room, modern bathroom, comfortable king-sized bed and helpful staff make this my favorite hotel.

Family of 4. One night stay. Were in a recently renovated floor. Clean and comfortable. Staff at check-in and check-out were friendly and helpful

Construction during the day

Enjoyed our stay

Super clean. Everything I look for in a hotel and nothing I don’t. A tad bit noisy due to construction and a room near a door but otherwise great.

The room was ok the shower was no good. No water pressure and bathtub was too little. Room was for hearing impaired which I did not like

This property is on an inconvenient and very busy road.

Nice hotel with nice staff, comfortable rooms in a convenient location, but the ongoing construction ruins everything, especially if you want to sleep in. It is great to have signage at the entrance and across the hotel, but I would not come to this place if I knew that the renovation is ongoing. A couple of grievances: - I could hear construction notices—not loud but annoying enough to wake up—in the room right above me on the fourth floor, which itself is closed for guests, at around 8-8:30am, even though posters say that work starts at 9am - Cleaning ladies and workers were interacting loudly right next to our door - There was no water starting from 9:30am — I was notified on check-in, when I already paid for the room online and it was non-refundable. - Elevators busy with construction workers during the day Is it really essential to do the construction work so early in the morning? Why not do major and loud work after the regular check-out hours and before check-in?

Ongoing construction work at 9:00 am. Unannounced.

cleanliness of hotel is the most for me and this one met my expectations

Nice place to stay

Convenient location to trip destination. Helpful professional plesant staff. Building in good condition clean well maintained, room specific: clean everything in good working order nice layout. Boo’s no breakfast included, no complimentary (real) coffee in loby.

Early check in greatly appreciated. Staff are helpful and kind. Cafe had tasty convenient offerings.

Just a little noisy overnight due to being located between two very busy roads but everything else was great.

Overall it was fine. I was disappointed that you do not offer complimentary coffee for your guests in the morning.

Everything was great always.

The hotel was in good shape and the staff is friendly. The bar amenities were OK. The only downside is the the location. It is located by Route 17 which is a difficult place to get in and out of.