Courtyard by Marriott Washington Dulles Airport Chantilly

Average stay renovations going on, no hot water in the morning was the downfall. Pool out of service but would come back again after renovations.

The room we were given was clean The food at the bistro was pretty good but expensive. We ordered breakfast there. The front desk agent gave us no information and was eating while she was checking us in. The property was under renovations and we were not made aware of it until we got there and saw it. We were not informed by the desk the areas that were being worked on or that the pool was closed due to the renovations.

As expected

They rude as hell so I cancel it and they said they not gonna refund my money so yeah they robbed me

Hotel being renovated. Not mentioned at booking. Very noisy air conditioning kept me awake. Poor breakfast not made clear at booking that it was extra cost.

Construction of the property was challenging and has a role in my rating. The biggest issue is that the property advertises 24hr hotel airport shuttle but you have to call to request it. We waited 45mins and called twice and a shuttle never arrived so we had to pay for an uber. The room had an awful smell but it was already midnight after a long day of travel so I dealt with it.

It was quiet, clean and just what we needed to get ready for a concert and stay the night after. There was a sliding glass door that goes outside which was nice. The only thing I would've changed was there wasnt a fridge or microwave to heat up leftover take out later after the concert. Lighting wasn't great where the sink and mirror are if you need to apply makeup just bring a mirror. Just so guests know they're currently (May 2025) doing renovations but it didn't effect our stay at all on a Sat night. Im not sure what the week is like though.

Staff was not helpful at all. After check in did not direct me to which elevator to use to reach my 2nd floor room. The first one I took it opened to a floor full of televisions and construction materials. I did not get off and went back to the front desk and ask why they did not direct me to the correct elevator. "Oh, sorry" was the only response. This was a young lady that checked me in so I am sure you can identify her. She is not an asset to your team.

This was my 1st stay at this location. I stay at a Marriott annually for a conference in NC. I loved the actual "courtyard", and every room having an outdoor patio area. The staff was awesome, a.m. & p.m. staff. The breakfast options were tasty and there were healthy options. All asks were granted. There is construction and renovation going on at the facility which affected the access entry points. Also since housekeeping is only every other day, things got a little icky. I specifically asked for a room wuth a bathtub but I couldn't enjoy it because it was dirty upon access. Thats really the only negative thing I have to say about my stay.

Very comfortable bed, easy to find, quick very nice place

We had a terrible stay at this hotel. my friends and I get there get there late and the front desk tells us that they don’t have our rooms because we “booked third party and now they’re fully booked. After some panicking, the front desk calls us back over saying that our rooms magically showed up. Note that we booked two suites with a king bed and double sofa. For 11 girls this was already going to be a tight squeeze but we were ready to make it work. However we get to the rooms and they’re regular rooms with two double beds which is significantly harder to fit six girls on. We make it work for the night because it’s late but a lot of the girls are uncomfortable and not able to sleep. The next day we ask to switch rooms. They tell us they can’t because they’re fully booked again. I ask that if any rooms open up that they give me a call. This was around 9:30 am. We then drive into the city — a 40 minute drive. And stay there for the day. Around 2 pm I give them a call again and ask if any rooms open up and they said no. I expressed that I was very annoyed with the situation. They call me again saying they have rooms. Great, but we’re going to be in the city until later. Is that a problem? They tell me no. A couple of hours later they call saying we need to be there in 15 minutes or we forfeit the rooms. I was shocked. If I had known there was a time limit I would have made an effort to get there but now we’re >40 minutes away. I ask for an hour and they say no. Terrible.

Under renovation, convenient location to Dulles

Na

Located in a business park. But very convenient to Dulles.

Great location, shuttle- very friendly staff

Convient to get to from the events we were in town for. Staff was extremely friendly and nice to my child. There is renovations happening which i didnt realize but will stay again.

Property was clean and comfortable. Also very quiet. I felt safe in the geographical area. Staff was pleasant. I'd stay again.

Overall excellent experience. Convenience to shopping and shops were walkable.

It was near our friend's home in Chantilly. No coffee in the lobby.

Really clean and quiet place