Crowne Plaza COLLEGE PARK - WASHINGTON DC by IHG, an IHG Hotel

Good

Great place and room

Quiet and Safe.

The whole setup. Clean room and bathroom

Poor customer service... poor training

My family and I stayed for only one night. The room was comfortable and clean, and the only reason I took off a star was because there was no hair dryer. Service staff were excellent! The receptionist and the waitress at the hotel were pleasant and attentive. Not much else to do within walking distance.

Excelente

Would stay again at this property mainly for the convenience of the greenline metro stop nearby.. tv in room did not have any working channels

Checked in around 1am after an exhausting day. Check in was a breeze. Got into bed only to discover no comforter on one of the beds, so did not sleep well at all. Tried to call front desk but phone either not working or disconnected. Giving 3 stars because a little service goes a long way. Upon checkout I just wanted to make a note of the missing comforter and not working phone since I was concerned it could affect my deposit plus, come on. 150.00/ night and basic decent night of sleep not achieved. The apology was listless, dismissive and nonchalant. Disappointing. Please do better in training your staff on this. Otherwise the hotel was very clean and modern. But when I do stay in the area again as I have plans to do quite often in the future, I would look elsewhere

Good

they kept our money the staff stole our deposit then tell Expedia they don't except debit cards and no refund. I work for donohoe hospitalities Capital Holiday Inn and we would never treat guest in such a manner

The stay was just okay. The bed was comfortable and the amenities were clean, which I appreciated. However, the room had a strong, moldy odor that made the experience unpleasant—I was congested for most of my stay because of it. On top of that, housekeeping was very noisy, frequently slamming doors open and shut while cleaning nearby rooms, which made it hard to relax. I likely wouldn’t return unless these issues were addressed.

Only there for one night! The room was clean and comfy. Front desk was fast and I just loved the place

Lovely

Great stay would definitely stay again..

Na

No soap in the bathroom. The bed looked sat on! pillow cases were wrinkle looking! They also charge us folks top dollar and don’t let us know that they place families there for shelter so it’s always loud and busy! No peace until after hours.

Nice, clean, and comfortable room!

Clean and very friendly

We had a problem with our room! Our air conditioner was broken and our shower was not working! We made a call to front desk and they brought us a key for the room next door! And when we asked we received 2 free breakfast buffets! Over all good experience!