DoubleTree by Hilton Boston North Shore

I liked everything

We enjoyed our stay but we had extremely noisy people to the right of our room. Woke us up each night’s stay at 11:30/12 at night. BUT that was no fault of the hotel, just rude people. The bartender in the restaurant Thursday and Friday was fantastic.

It was an overall great stay. The rooms were clean and staff was kind. A few things that bothered me was the next door guests were smoking cigarettes and the hallway smelled disgusting, the sink was clogged and the pool light on one side was broken out of place.

We have been here several times and like the hotel a lot. It’s clean and convenient. The water park is a hit as well with the kids.

Me encanta y el mejor precio

Everything is clean and beautiful

Nothing

Child friendly, pleasant staff great pool

Great stay. Didn’t like the lost items process. Definitely be on watch for items you set down.

safety is very good in this hotel

Nice area, good service!

We asked for a wake up call and did not get one, almost missed our flight and it was the last time seeing my father as he is dying, the front desk service said they tried calling 3 times as we were sprinting to our taxi to the airport, but why didn’t they come knock then? WE NEEDED A WAKE UP CALL. Call my cell phone, leave a voicemail, knock on the door, keep trying to call. Nobody called and we just laid there in bed awake thinking it was not time to get up because the clock was broken, and we trusted that a wake up call would be provided, as there’s even a button labeled “wake up.” So it’s a service that is labeled as being provided , it wasn’t , and we were already upset over having to be there anyway because of the cancer. Nothing personal, but please try harder. Some people need a wake up call for fun or to go work out, but if I had missed my flight and my father passed away and I didn’t get to see him or say goodbye, that’s not forgivable. That’s not even something a full refund would help with. The phone never rang, and I’d be extremely distraught if it was a lie and there never was a call placed anyway. So it seems i won’t get to the bottom of it, but thanks for almost ruining my entire life with that.

Hotel decor and furnishings are a bit tired. Wallpaper, flooring need updating. Room very dark and broken lamp would only help a bit.

The facility was clean and had a few things that were really great, water park, arcade, dining options. Unfortunately I tried to order room service twice both times the phone rang for 7-8 minutes before being sent to the front desk, when the desk answered they immediately put me on hold for another 30 minutes before I was transferred again. When I finally got my order, the food was excellent. Only one person working the desk and the room service phone, not sure what was going on but asking for help was useless. Everything else was excellent.

Our stay was generally good. It just so happened that the pool was undergoing maintenance when we stayed... a bummer considering that having a indoors pool was THE reason we chose this particular hotel from the list we were considering. The stay would have been 10/10 had it not been for that. As an observation, I did hear people talking on both adjacent rooms. They weren't being loud or anything but it made me think that had there been loud people next door I would've heard them clearly through the walls (happy that wasn't the case THIS time around).

The room was clean but dated. There was a rip in the curtain due to age, there was an old tub stopper in the bathtub. We were expecting the Starbucks in the lobby to be open in the morning for coffee and breakfast before we left but they were not open on a Monday morning.

Great job!

Good Time in Family

We had a great stay. Loved cookies.

This is going to be a list rather than paragraphs as to save everyone time... - Trash all over the garden beds walking up - Walked in and lobby reeked of gas... receptionist said it's completely normal 👀 - Informed room that was booked was changed for a "bigger" room (it's wasnt) - Room was on second floor... no elevator to second floor so thankfully no luggage otherwise 😅 - The heater sounded like a lawnmower so we had to turn that off (see video) - Coffee creamer in room was curdled and nothing to stir it with... - Breakfast was $18 buffet per person... the food was definitely not good... we paid and went to another place. - Lastly... parking is not close to the entrance so pack accordingly I've stayed in DoubleTree Hiltons previously... this one was definitely an adventure