DoubleTree by Hilton Niagara Falls New York

N/A

It was amazing

Top notch location, Hotel, Team, food and stay. Breakfast service was way too slow though. It's the only place we will consider when we return.

Great stay, staff was friendly, and fun to interact with. Enjoyed the local wine and the free cookies at the front desk.

The hotel was very clean and accommodating.

Everything was really good!

Staff is amazing! I believe it was Janet that helped check me in and took care of me throughout. The extra cookies were very much appreciated.

Hhh

good

I think I enjoyed it and I'm planning to come back next year

Of the things that were nice is having the app that could easily check you in and out as well as getting you in and out of the property and your room. Parking was plentiful. It was quiet enough although there was a strange sound that happened every 30 minutes or so outside our window (almost like a fire cracker?). I just put in ear plugs. The brief interaction that I had with staff was very nice and they check in via text message and were very pleasant and accommodating. My issues were around cleanliness. The towels had a couple stains and one had a hair. The t.v. remote didn't allow for us to change the channel unless you input an actual channel number (very inconvenient) and no channel guide, either. Overall, for a one night stay, it wasn't the best and not terrible enough that we had to leave, either.

Staff was wonderful ! Would have liked to be able to watch tv while soaking in the jacuzzi tub.

Fine hotel

Went to check into the hotel with my children for a weekend cheer competition. I was told the reservation was cancelled by the hotel 30 minutes prior to arriving. I was told that they tried to charge a card on my account prior to my arrival and the card was expired so they cancelled it. I also had a valid card linked to my account that they did not try. I was not notified about any of this until we were trying to check in. Then we were told that the rooms were all booked and they had already given our room up. The booking was still showing up in Expedia as booked. No notification of cancellation. No apologies or anything from the hotel manager. Very poor experience.

Very professional service. Clean and comfortable room. Excellent food. And of course the cookies 🍪 😋 delicious

Everything has been just fine. Nice spacious room. Lots of TV channels to choose.

The staff was wonderful and we love the pool and hot tub!

Good location

The stay was great. We had an issue with our room. Josh accommodated us with such great professionalism and care. Will definitely be back!

Booked two River view rooms with balcony. One of the rooms had heating issues, so they switched that with a no-balcony room. I contacted hotels.com, but wasn’t compensated fairly given the hassles. Other than that, it was quite a good stay for a night. Clean rooms, great river views, and a good restaurant for breakfast.