DoubleTree by Hilton Vancouver

1. Not informed hotel under renovation. 2. Reserved a room that sleep 5. Description says 2 queen beds a single sofa sleeper. Images shows a sofa sleeper. Told by front desk that there are zero sofa beds in the hotel since covid. Told in the whole hotel there are only 2 roll away beds. Because we booked through a third party they would not upgrade to a suite or offer a second room. This is a scam by the hotel to force third party apps to pay for the upgrade or second room. My husband chose to sleep on the floor before another dime was paid to this hotel. 3. Front deal was awful. Was told they could not provide my husband who had to sleep on the floor a comforter because they cost $500. Front desk clerk refused to allow us to talk to a manager. 4. Room had poorly painted over water damage to the ceiling. 5. There appeared to be another family in the same situation as us, with no solution for them either.

My room was clean, quiet the pool was heated made for a nice stay..

Property currently under construction, was not told so during bookint. Everything in our room was leaking, carpet was soaked, weird smell and half under construction. Terrible condition for a Hilton, didn’t stay the night, ended up leaving and going to another hotel.

The room was moldy, it contained water damaged furniture and had a very mildew like smell. The lamp shades were damaged and the wall outlets lacked function. The elevator wasn't functioning and all but the first floor were being remodeled. I was uninformed of these issues before our arrival and due to the late checkin was left with no other options. For the price im extremely upset.

It was absolutely terrible. They are remodeling so it was so dirty and they couldn’t accommodate much. I booked for 5 people and they only had rooms for 4, they weren’t willing to work with me. We had to go spend $60 on an air mattress so everyone had a place to sleep. Front desk was rude about the whole situation, I would never stay here again. The whole floor smelt terrible as they left a big open garage out on the floor. Our towels had brown stains all over them, counters were filthy, just a terrible experience.

Room was clean enough but the bathroom ceiling was full of mold.

This hotel is super convenient for short stays near PDX airport. The rooms and facilities are very clean and well kept. During my stay there was renovation in progress (elevator was out) however it was easy to get a room on the 1st floor and avoid stairs. Hot tub was phenomenal and great to relax in after traveling! I had a few deliveries to the front desk (birthday gifts) and the staff put them into the room as a surprise for my sister. I really appreciated their help!

This property is under renovation which I knew there was no chairs or couches in my room but the TV was broken and our toilet and neighbors toilet both got clogged, the room smelt like wet dog and I had several questions throughout my booking and stay that the front desk would just say they didn’t know or weren’t helpful…ie how much is breakfast? Don’t know (and wouldn’t figure it) can I check in early? Probably not you just have to show up and ask…which was fine except they were snotty and annoyed. Called about broken TV…nothing I can do about it. Then someone came and asked if we were hooking up video game consoles to it (kind of blaming us it wasn’t working) which we weren’t and didn’t have any thing like it with us. Just literally trying to get TV or movie options. Anyways that’s about all he did then said nothing I can do. I was just surprised when it was already under renovation/new management/elevators not working, etc that they weren’t going out of their way to help us.

Not well maintained dirty room dusty and no elevator working properly. Will not recommend

Unfortunately, our room had elite coming from the window. We understand that they are going through renovations however that was not pleasant.

The hotel was being renovated which wasn’t a big deal but the couch wasn’t in our room due to the remodel so we asked a housekeeper that was there if they had a fold out mattress we could use, she said she would put it in our room since we were leaving to go somewhere. The bed never came so late that evening we asked the front desk which in so many words they said no. So my son slept on the carpet luckily we had some extra blankets in our car

Really and hotel no elevator n we had a stroller smells so much like paint terrible

The front desk told us after she had check us in that they is a renovation going on and that the elevator was not working so we have to take the stairs. Ok we walk up the stairs to find pail of paints, plastic covering on the floor and some doors leaning against the walls towards our room. It smells filthy and terrible that i just walk back down to cancell the reservation and was told i cannot cancell since we already checkin. You must explain to your customer how the situation is before checking in and give us the options to check if we are ok or not with the condition. Thus is nit acceptable for a health wise condtion so please do something with your policy and i expect a refund back.

Did not like that there was only 1 chair in the living room of this suite.

Property was under construction. The staff would not let me add my membership to earn points.

Staff was great. I had a broken TV and they fixed it right away. They handled the issues with the construction well with guests

We booked at this DoubleTree without looking at the reviews based on all past positive experience with DoubleTree. This is by far the most disgusting hotel property we've ever booked at. We requested a refund on our reservation directly with the hotel and with hotels.com but were denied. The room had a foul smell and was not clean. The elevator was out of order, and an employee was smoking less than 10 feet from our vehicle upon check in and a number of homeless people were in the parking lot. We did not stay at the hotel. I am amazed that hotels.com and the DoubleTree would allow this property to represent their brands.

Was informed at check in the property was under construction , the elevator was out of order and the furniture in the room has been removed due to the remodel. I am physically unable to climb stairs, need a desk, and went and stayed at another hilton property. Dont bother staying at this location

The hotel manager was extremely rude when we walked in to check in, she was not willing to try to be friendly at all even though we had five rooms there... the hotel was under renovation (which was not mentioned on hotels.com or the double tree website.) and the fire alarm went off at 5 AM then again at 5:20 AM, then again at 5:45 AM, everyone was forced to evacuate the hotel. Over all this was a miserable place to be for a few nights..

Only reason I gave it a few 3-stars is they are under renovation and the elevator was broken the day I stayed. Otherwise a decent hotel for business travellers