DoubleTree by Hilton Virginia Beach

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The property itself is very clean and updated. Check-in went smoothly, but then everything went wrong. We got to our first room and there was a sewage smell coming out of the shower drain (looks like it had been worked on as metal plate was removed and standing on end). We were offered the opportunity to have the 'engineer' come up and look at it or change rooms -- we changed rooms, but also because the TV was not working. In our second room, the TV was still not working (kept reading "off air" ) and despite many requests to have it fixed, we had no luck. We were eventually told, on day three, that there was nothing they could do because the TVs and systems were new and no one knew how to fix them. Again, not offered any type of reimbursement or opportunity to change rooms. Later, on day three, we came back to shower and found out we had absolutely no hot water. Despite phone calls to the front desk, we weren't getting any assistance so my husband had to go to the front desk and ask for help. After being ignored, he was finally able to talk to another 'new' manager (?) and get approval to switch to yet another room. This was now three rooms in less than 72 hours. At least room #3 had hot water and a working TV. I understand things go wrong, but we spoke to seven different front desk people over those days and no one, until this last woman, was helpful at all. Lip service was pretty much all we were given...and two free drinks at the lobby market.

I’ve stayed at the Doubletree many times. Never disappoints. Friendly service. Close to where I was going.

Everything was wonderful!

First night we could not sleep due to loud music from the lobby area till midnight. Had to change rooms.

The hotel itself was fine. Clean. I was shocked they didn’t have complementary coffee in the morning and the hotel resturant didn’t open until 7am where you had to place an order for a $4 drip coffee and wait for it. We left and had to wait in line at McDonald’s to get a coffee. I’ve never stayed in a nice hotel like this that didn’t have coffee available in the mornings.

Basic hotel in an uninspiring area. There was no place to get coffee in the morning, which was a real bummer

We enjoyed our clean room here just a bit away from all the traffic, hustle & bustle. Everyone was friendly, including other guests.

Very low pressure in shower, whereas the sink water pressure was massively overpowered, room 602

We had a great time at Doibletree, the staff were very friendly, courteous and helpful! Service was outstanding. We will definitely stay there again.

NO HOT WATER!!

The hotel was very clean and well-kept, but they absolutely need to reinforce the Quiet Time Policy, because even after I told the front desk that my floor was very noisy, they did nothing. And in desperation at 1:00 in the morning I went out into the hallway and yelled for them to be quiet! But of course we barely slept!!

Standard double tree hotel

I liked the hotel cause I didn’t have to drive to where I was going cause it was right across the street

There was a lot of hair in my bed like it hadn’t been cleaned before I got there

We had a great stay. It was clean and convenient to the convention center we were going to.

Great location

Decent stay

Very close to Convention Center—highly recommended!

Amazing and I'll be back