DoubleTree Suites by Hilton Cincinnati - Blue Ash

Rooms outdated. Stayed 2 nights and room not cleaned. Staff friendly but overwhelmed.

A decent place to rest.

Tub slow drain, sink drain slow, toilet not clean , first room had flying bugs,

Pool closed for no reason. No notice given. Kids disappointed because of doubletree incompetence

I needed a quick place to lay my head at night while I visited friends, and this place definitely fit the bill. The staff was friendly and helpful (It was definitely interesting to walk in to see the front desk guy walking around with a parrot on his shoulder, lol). The room was clean and very spacious. I liked the separate sitting room from the bedroom. The carpet and some of the common areas looked a little old and in need of some renovation, but it wasn't terrible. My biggest complaint was having to pay for breakfast. I didn't think what they offered was worth what they were charging. Overall, it was a great place to stay in a great location.

Hotel: We drove in front out of town. We ordered a room online. Paid for it on line. When we arrived, the computer was down. We had proof of our reservation but the young lady said she couldn’t let us get in the room. We needed to get dressed for an event. Finally we were able to quickly get ready. Restuarant: we ordered a glass of wine. Wine was flat. We ordered Fanta soda, taste weak. Multiple food items listed on menu were not available. We ordered hamburgers & fries, bang, bang shrimp. hamburgers, fries, bang bang shrimp taste good. Beds were clean and comfortable. Hotel has a lot of potential, people were nice.

Great place to stay!! Staff was amazing and hotel was clean and room service was awesome! Definitely recommend!!!

Could have been cleanee

Clean, comfy and friendly

Very clean and convenient place to stay. It was close to a winery we went to Saturday night, and about a half hour from downtown Cincinnati for the baseball game Sunday.

There was no room when we tried checked in

Desk clerk at check in was great. She was informative and friendly.

When I came in the staff was very nice and my room was very nice

I loved it

I checked in at 7pm ish and the 2nd shift Front desk staff (Ava and Shay I believe were thier names) were fantastic. They had to turn people away that had booked rooms already through 3rd parties. They were put in an impossible position and handled it with grace and confidence. I would not want my employer to put me in the impossible position they were in but they handled it PERFECTLY!

My family has stayed at this property for years. This was the first time we had any complaints and felt dissatisfied with any part of our stay. The room was not kept. There were stains everywhere. Paint chips everywhere. A large crack in ceiling above the shower. After bringing in our luggage, went to enjoy cookie, ants were enjoying instead. We had leftovers and I knew ants would get so I took to front desk. I told her about ants. All she said was ew. The toilet ran constantly. The sink dripped continuously. The weed smell in the hall was a bit much. The bathroom light switch got stuck so we could never turn it off. We will never stay here again or recommend to anyone!

Really clean and room was really nice 👍

Booked my hotel room, called to advise I would be arriving around 11:30pm, arrived at 11:43pm and there were “no rooms available” and “we cannot guarantee a rom booked through a third party- they don’t check with us”. No offer to use the phone or lobby computer to call around or online to find another hotel, no “sorry this happened”, nothing but a blank stare and advised me contact Expedia and not use a third party again. Horrible situation and truly could have been handled so many different ways.

Kirsten was amazing at the front desk. Always professional. All of the staff was very friendly

Horrible! Candy wrapper behind the toilet; mirrors and curtains dirty; rug to step on when you get out of the shower, we opened it up and it was dirty. Appeared as if house keeping folded it up for next guest instead of removing from room. Very disappointed