Element Valley Forge King of Prussia

Unfortunately, the hotel was severely understaffed on this day. My room was not ready at check in (3:00) when I arrived, I had to wait 2 hours to check in. The staff who was present made ever effort to accommodate but there were not enough staff available. Also, I had a pull out sofa bed and there were no sheets, pillows or blankets for it, when I called down for them, I had to come downstairs to get them because there wasn't enough staff to cover the front desk and do room service. We made the best of our stay. The pool was nice. The complimentary breakfast was good, so many options and omelets and french toast to order. The staff who were present were very nice and as helpful as they could be. I think if there had been adequate staff, this would have been a better experience.

My stay was literally a nightmare they put me in a handicap room I was laying on a pool of blood and urine I took the pictures showed it at front desk they told me they requested a refund from Expedia I never got it

the staff was great and the hotel is very clean

The staff was very friendly and the breakfast was great.

Great hotel

The most isn’t enough parking for the hotel. The elevator didn’t work. The walls were thin. We heard everything. Staff wasn’t friendly but I wouldn’t say rude. Probably wouldn’t stay again.

I like it

Great stay

Was told the swimming pool was available but it was out of order , staff showed attitude

Awesome

Very clean and comfortable

We had a nice stay here. The front desk staff was very nice and helped us with anything needed. The lobby and room was clean and well set up. Our family enjoyed the pool and fitness equipment. We will definitely choose here again if we come back to the area.

Absolutely horrible experience. Alert, alert, alert. Both of our rooms were dirty. The sheets comforter pillowcases were from the previous guest. Full of hair dirt and absolutely disgusting. Management could care less. No one contacted us. No one said anything stay away from this very bad hotel.

The hotel was excellent, but the free breakfast had a lot to be desired. It had great offerings if they had the staff to stock as soon as they ran out. We had to ask for plates. You would have thought they would have been better prepared since they had every room booked the night before. They literally ran out of everything from bagels to fruit for the yogurt. I have stayed in so many hotels that offered free breakfast and was never as disappointed as I was with this one. I will not stay there again, although the location was great and the room was clean and awesome.

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Great.

Wonderful time everytime we stay here and it’s very clean rooms are for a good price too

The first think i want to say is how lovely all the ladies were when my family and i walked into the establishment. They smiled, and made every one of us feel welcomed. They told us about the grounds and made sure we knew where things were. They were available and happy to help every time i needed anything. The rooms were beautiful and clean. The shower stayed hot throughout all the showers that were taken back to back (4). The hallway was brightly lit and very pretty as well as clean. The pool was a little cold for my liking, but the kids weren't fazed by it, they loooved it. Breakfast was Delicious! I really enjoyed the turkey sausage. In my travels, most hotels do not have turkey sausage ( i only eat chicken or turkey sausage) so i was really happy with that. They had a good array of foods for breakfast. The laundry facilities were awesome, thats something ive never used in a hotel, so im glad it turned out well. I had to travel there for educational purposes, and i truly thing i chose the best hotel. From cleanliness to the workers, food, amenities, rooms, and location. 5 stars across the board. I will be staying there again.

One night stay with my wife. Staff was very nice, hotel was clean, room was also. Enjoyed the continental breakfast with chef on duty cooking eggs to order. Hotel was very dog friendly, lots of guests with their pooches. Only thing of mention, or room was a king all the rest at one end of the hotel. We had to run water in shower for up to 5 minutes to get hot water. Never had it not be instant at any other hotel.

We thoroughly enjoyed the breakfast, pool and customer service. The heat in our initial room didn’t work too well, but they made it right and provided us with another room. The shower water temperature did take quite a while to heat up. Overall it was a good time!