Embassy Suites by Hilton Portland Downtown

It was a very nice hotel with lots of different shopping places near by. Very close to the waterfront. The only thing I can complain about is the elevators in this hotel. For the amount of people staying here theae elevators are very slow. There was one of them out of order or something. It was not being used.

I screwed up booking a bit and the staff at the hotel were fantastic and helped me sort things out without any issues. Great stay in a fun, downtown area with local Portland style and flair. Love the hotel.

Parking no good

Very dark atmosphere. Room was old and poorly kept (holes in lamp shade, discolored bathroom tiles), room was dirty upon check-in (hair in bed, stains on couch, carpet debris, someone's leftover sock was on floor, etc). Street parking wasnt easy to find and valet was overpriced at $65/night. Spoke with other guests and agree this is NOT a location for Families!! Reviews for this location were very misleading!!

Loved the breakfast served every day and the 2 free happy hour drinks daily! Some of the downtown areas are sketchy and dirty but the hotel was clean and close to the Saturday market and other activities. We would like it if there was an adults only time for the pool as it was often packed with kids. We really also like the restaurant “Mother’s” connected to the hotel.

Great hotel! Great breakfast.

It’s an amazing place to stay

Homeless people around

The place shares way to much for parking our toilet got clogged the first night being there The surrounding areas are not safe drugs and a bunch homeless peeing in the side walk mostly like won’t ever stay here again

So I’ll start with what I liked. there’s a lot of it. Our stay was a mostly good experience. The service was excellent, the property was a breeze with my wheelchair, The evening reception is super fun! You get 2 free drinks and free snacks. Nonalcoholic drinks are unlimited! It’s a great opportunity to unwind after a busy day and relax with your family. Similarly breakfast was a dream. Everything you could possibly imagine and all free. As for the things we did not like, I was sore after my first night because the beds are FIRM. I adjusted to it though by 2nd and 3rd nights. The elevator traffic was insane. One is out of service so we spent a lot of time waiting. The biggest issues I had was the room- it was different than the pics on Expedia. We got the king suite. it had a couch, footstool, tv, but the room was smaller and there was no living room chairs. It was tight for 4 of us and we couldn’t congregate together. If there are different tiers of suites that should really be delineated on Expedia. I called about it and the guy at the front desk offered to find us a new room but my family didn’t want to unsettle and move. the second problem is we were charged a deposit on our credit card then 3 more charges- all of diff amounts we were charged for extra people which he fixed when I showed the reciept but I’m hoping all the extra charges will fall off. Im sick of having to be on guard

The price was good but considering the parking fee $65 was misleading. Parking should be free or bulked into the room rates.

It's ok

Super clean , good service from staff

Breakfast and cocktail hour were amazing. Pool and hot tub were a big perk

Beautiful rooms, great pool, hot tubs, and sauna. Breakfast was also great. Parking is a big problem… pay $30 for surface parking or $65 for valet. Also, total BS to charge $30 extra for joining rooms…

My family and I stayed at the Embassy Suites in downtown Portland on August 7. We were impressed with the hotel and it's location. We booked through hotels.com. Four days after our stay we were charged an additional $300 by the hotel. We have not received any correspondence via phone, email, or mail explaining the charge. I called the front desk and was told that it was a deep cleaning fee. The person I spoke with offered to transfer me to the General Manager of the hotel. I have since left three messages, left my name and number, but have never received a call back. I did a walkthrough of our room before checking out and I have no idea what would have resulted in the need to deep clean the room. Regardless of the reason, the most frustrating thing is the complete lack of response from the General Manager. It's difficult to trust a hotel chain when there isn't any professional communication.

The pool and beds were amazing! Also had a beautiful view from our room.

The night manager, Dolly, was amazing. After working all night she went home got an extra CPAP hose and brought it back for my husband who had inadvertently forgot that part of his machine at home for our trip. It saved him! With duct tape we were able to connect it to his machine and he was able to sleep the rest of the nights we were there!

The room was very nice, comfortable & clean. The check-in was easy. The staff throughout the hotel was very friendly and accommodating. Only the happy hour was disappointing: popcorn, hummus, and hard pita bread

Wonderful staff! Helpful and considerate. Pool is gorgeous and big!