Extended Stay America Suites - Charleston - Airport

The hotel sucks. Got delayed at airport needed a room, booked online only to call and find out have to check in before 1 am or hotel is locked down and not fighting to get refund.

My stay was not what I expected. I was disappointed with the cleanliness of the hotel and the cleanliness of my room. As a single female traveler I did not feel safe. The bed and pillows were not comfortable. The refrigerator had baby roaches, the water was not hot for my shower. For the price that was charged I expected more. Needless to say I will not stay at this hotel again

We stayed there for three nights, and below is our feedback. pros: 1. room was clean, and as per description. 2. Close to airport and gas station, Walmart, outlets from shopping pov. 3. distance from Charleston downtown is ok - 20 mins drive minimum to go to any spot. CONS: 1. Customer service was very terrible. We reached early and was informed that room will be ready within 2 hours which is before checkin time. we went to roam around city and came after 1.5 hours of checkin time and got to know that room is still not ready and will need another 20 mins. we wanted to freshen - up and get some rest for evening but no options even no pubic restrooms. Up on asking to front desk lady - she bluntly said you can check out if you want, we were driving all day and at then end if you hear this is not at all good. 2. we got two room keys one of which never worked, which is ok. 3. Description says inside property is smoke free but could smell every where. 4. Pans and Pots were available for purchase - I don't expect this in suits, not mentioned in description too. even coffee maker was not in room/no kettle. 5. Check out experience was also same. No one as at front desk for 30-35 mins from time given. and it was not mentioned to leave room keys in room, we waited. while telling about feedback of checkin she started making excuses and was not ready to listen at all. I won't recommend this place as you don't want to ruin your mood at start of vacation and leave with same experience

Don't recommend for family. Very Bad smell, dirty, bathroom doors don't work, fridge is unplugged. Overall terrible experience.

The property was unkept and there were bugs everywhere, including the bed, refrigerator, and microwave.

Hotel staff apologized in advance that there was no dishware/silverware in the room. The shower curtain was barely long enough to keep the bathroom floor from getting wet. There were two bath towels and two washcloths but no hand towels. The TV control did not work, so the staff provided another. The TV worked for one stint and would not turn back on thereafter; I did not bother the staff to fix it. The bed was comfortable.

Clean rooms and friendly staff

It was adequate for our quick weekend stay. It was nice to have shopping and restaurants nearby, but the room/building itself was very average. Lots of people loitering around outside at all hours.

Old property. Rooms need renovations. Bathroom didn't have a vent and shower also had many issues. Mattress were uncomfortable and slanted

Small parking lot, parking was free. No ice machine, no pool or hot tub. Great location near restaurants and shopping centers. No dishes or silverware. No trash cans. Housekeeping only available every 2 weeks. 4 floors only. Dirty elevator. No access to the gym. Laundry room and vending available. Rooms were clean. Small beds semi-firm. Property stated free breakfast, and it wasn't available.

Disgusting

We need to start with the disclaimer that this is a very economical place; the saying applies “…you get what you pay for…”. The best thing of this place was Asia, the front desk clerk: courteous, knowledgeable, kind. All else is below average: the room decor is a visit to the 1970s. The first thing is that the kitchen is empty! Not a cup, not a pan, not a fork! Forget about a toaster! It had a two coil burner, a mini microwave and the fridge. If you want anything, it is for an additional cost. The bathroom was dirty, the curtain was place so high that when you took a shower all the water ended up on the floor, not the tub side! The floor in general was so very dirty!!! I dropped some water and when I went to dry it up the napkin came up brown in color!! The most annoying thing was the door key card and the lock. I had to go every single day once or twice to remake the key cards. I kept them away from my phone and still…. There was a morning (6am) that after walking the dog I could not get in. I had to wait 30 mins for someone to come down (desk is closed until 9am) to remake keys for me! Safety wise, I was never in danger. I walked two miles every morning and never saw danger… Stay at your own risk!

Furniture needed cleaning and carpet was dirty. Saw several roaches during my stay. Exterior was clean and nicely kept and AC worked well.

Room had bugs when we arrived and the floor was dirty. Shower was unclean and had hair. The elevator opens on its own all the time. The front desk attendant is a hit or miss as to whether someone would be there and the exterior card access doors do not lock overnight so anyone can walk into the hotel at any time which is not very secure.

It’s ’a-room’ .. and that’s it

Not like ANY Extended Stay I've stayed at. Will never do the "America" ones again. If there's a kitchen, I'd want to maybe cook and not have to buy pots etc to do it while traveling (then do what...pack the pots, silverware etc to try to travel home with??). Not catered for the vacation traveler.

😂

The staff were nice and you could tell they tried to clean, but it was so old and in such bad shape, it was almost impossible to look and feel nice. It smelled from being old, there was weed smell coming from multiple areas and I felt so not safe, we left before we could go to sleep

Front office was closed most of the time. Reached the hotel around 11 PM and there was no one to give the keys. Had to call the number and had to wait for 20 mins to get someone on the phone who can give the keys. The elevators were broken for around 25 mins, I was travelling with my parents who are 75 years old who cannot take the stairs and since the front office was closed we had to just wait for the elevators

Near a god driving range