Extended Stay America Suites Chicago Woodfield Mall

Accessible to the mall

The floors were sticky and there were very very loud people above us that stomped across the floor from 7pm to 8am when we left. I tried to call down to the front desk to complain but no one would answer the phone. We got no sleep.

Very clean

The bead was very creaky. The kitchen had ZERO equipment. No micro wave, not plates, utensils, glasses, pots, pans. In other words, it was useless. There was no armchair in the room even so the picture online shwoed that.

I don't understand why people pay more for a room. They have plates, refrigerators, microwaves, cook tops. This hotel is better than more expensive hotels.

NA

All good.

The staff has great service, always friendly and quick check-in.

First the room i booked said it was furnished with a king bed and full size sofa bed. There was no sofa bed. The bed had crumbs and hair in it. Bathroom sink had hair and look to be crumbs in it,so did the bathtub

Location was great, and the Desk Clerk on duty in the afternoons were great, but there were too many issues with the hotel and the room. It was surprising because from outside, the building looks good and modern. Inside it's dated and there is a distinct odor of cigarette smoke, even though the hotel is designated Non-Smoking. The carpets have a stale odor as well. The Kitchen is ok, with cabinet space, sink, microwave, full Refrigerator and hot plates for a stove, but is stocked with nothing. You have to go back to the front desk and request what you need. You only get what they have on hand. The bed linen looked like it had never been changed and there were large nasty blood stains in the sheets. My wife went berserk. The pull-out Sofa bed did not have a mattress on it, so another trip to the front desk was required. It took some time searching but a mattress was found. The units common areas was quite dusty. At the front entrance is a full sized trash container. By the end of our 2nd day it was completely full. It went unattended to until our final day and was then finally emptied. During that time trash was blown around from the overfilled container all over the place and began to look unsightly. A weather mat at the front door was blown into the hedges and stayed there for several days. Lastly, neighbors in our hallway were loud and distracting. The morning breakfast was less than desirable & needs a lot of improving. The hotel and stay was highly disappointing.

Our room was clean and comfortable. Our stay was great. The staff was friendly. Thank you. The price was good.

Dated…rooms were nasty and had a very bad smell. After the third room replacement I just requested a refund.

Not great. The whole placed smelled and the room was run down.. The “free breakfast” was coffee & two different packaged snacks you could grab.

Great value

Quiet and clean rooms

I was placed in a room that was not cleaned from the previous tenant. The bed was missing sheets and pillow covers. The bathroom didnt even have toilet paper and the room smelled like someone was smoking.

No one else....

Convenient and affordable. The rooms are cozy but smelled of food and the heat made alot of noise when on.

Loud. Thin walls and people talking loud and going up and down the hallway past 11pm, into the next day. Free breakfast i was told when i checked in was a grab and go. Ok i guess but when i showed up everything was gone. Asked if they could restock and all they had was a nutra-grain bar. They said they had no more oatmeal or anything. When i check out the person asked how my stay was and i said id had better and that was it. No interest in asking why, how could they improve, could they help in anyway. 1 star.

Love the convenience and friendly staff