Extended Stay America Suites Houston Galleria Westheimer

Had reservations for months in advance. Called day of arrival and they confirmed reservation. Arrived and the hotel was closed down. Was told it has been closed for more than a month. Ball was dropped on so many levels. Extended Stay lying to me. Hotels.com not notifying me of the shutdown.

Everything was good 👍

I did not stay as the power was out for the property.

Staff was friendly. Location was very convenient to shopping and places to eat.

Initially I booked at this hotel because of the low cost and location, it was very close to where I needed to be. The entrance was not very welcoming at all, could use some organization behind the desk. Anyway, I waited about 20 min before checking in but there was a sign. The room itself (312) was not up to my standards. Rusted refrigerator, stains on carpet. Overall, unhappy. So I decided not to stay and booked another room at another hotel.

A little spartan but clean, everything works and very handy to Galleria.

The minute we walked into our room it had a dusty smell. The ceilings had weird stains, the bathroom had hair in the sink and the tub. Not only that the countertops didn’t seem wiped down very well.

hotel dirty tv didnt work phone didnt work worst place ever

It was very close to a lot of things

It’s an extended stay so a mostly real kitchen. Could overall use some upgrade love but the room was clean and air conditioner worked. That’s about all that mattered to me this trip.

Never Stay Here! Roaches & Ants live here. Very outdated and dirty!

We were rather irritated to find that, although breakfast was supposed to be included, there was no breakfast. No excuses, no compensation, zero. Not even a coffee-maker in the room. The room was clean but the bathroom looked oldish with marks. At least one towel was stained. Good location. We walked to the Galleria Mall.

There was a fire on my floor and the staff did nothing. Provided no guidance or instructions to help ppl evacuate. The alarms started going off just after midnight, there was smoke in the hallway and when I was evacuating the building to wait outside I saw staff in the lobby telling ppl they didn’t know what to do. It took the fire department arriving to have any order or organization. Completely inconsiderate and unsafe. I did not return to my room because of this incident. I was not refunded. Aside from that there were also awful stains on the carpeting and the sink and bath were both chipped so much that I worried about getting cut on it.

The shower had purple stains all over the tub and floor, it smell dirty in there. Outside was infested with smokers, not a good place for non smokers

Property did not feel too safe and faucet in bathtub was continually running and would not turn off. Lots of damage and deferred maintenance in the room. Would not stay here with all the other options in the area/Galleria.

Nice stay. Manager was friendly.

Maybe they could leave the coffee and muffins out till 10:00? It’s nice they still have them from 6:00 till 9:30!

I enjoyed it.

Inlike that I was able to rest and not get disturbed

Great service and attention from staff. Room was clean and AC was cold. Water temp and pressure was perfect. Accomodated my late checkout and would stay here again.