Fairfield by Marriott New York Manhattan Times Square

It was good

First off I want to commend the employees. Everyone was nice and polite. To the ladies running the breakfast area, you are AMAZING! Now to the not so nice part. The area outside of the hotel felt unsafe. As a family we did not feel comfortable staying out past sunset because of this. One of the disappointing things also was that housekeeping was every other day and I’m not used to that when we travel. I had to take trash out downstairs because there was no room for it in the room. We had to call reception for toilet paper because we ran out (we were a family of four and there was no extra in the bathroom) the conditions of the room were not the cleanest either. The carpet was almost black from how dirty it was. I just wish it were cleaned more often. The lobby on the other hand was spotless and smelled great! The breakfast that was included was also great but the space was small for the amount of people that were there. Waiting almost 30 minutes to make a waffle was disappointing.

Employees were extremely helpful and kind. They provided me with reliable responses for all questions that I had.

This is a New York City hotel, so the rooms are small. However, the beds are comfortable, rooms are clean, staff is friendly. The breakfast is fine and good for children. Checking in was a bit of a hassle and I am not sure why. We had two rooms both of which were supposed to be reserved as pay at facility. However, the afternoon of our arrival, staff was telling me they couldn't guarantee the rooms because I hadn't been charged. Then we had a flight delay so only one part of our party could check in and that was a problem because his credit card wasn't on the record. I am not sure I even understand it. So they charged him for part of the stay and then I had to pay and then they refunded him. It was a convoluted process. It was even more confusing because I had spoken by phone with staff a couple times, plus I had an email message that everything was set. It was worrisome. I didn't want my family in NYC without a reservation. When I asked why the process was so unwieldy, the staff blamed it on fraud. I recommend the hotel, but I would only book direct with Marriott.

We wanted the cleaning to be done earlier (much before 4 pm which was when they actually got to our room) The AC was too loud at night, it was disturbing during sleep But overall nice room!

I didnt lile how the pictures are when i made the reservation. Thei arent real

Staff was very helpful and accommodated our needs. Great location access to many things.

Excellent property

The staff was really accommodating and helpful. Food was ok. Really hard to find somewhere to park to load and unload at the hotel.

Unfortunately, I had a very disappointing stay. The elevator was extremely slow—it took around 15 minutes to arrive, so I often had to use the stairs. The room was in poor condition: the closet door was broken, there were no toiletries provided, and I couldn’t even reach the front desk from the room phone. The hotel feels very outdated, and breakfast was below average. I expected a much better experience and service. Would not recommend.

Rooms are very small and old. Needs care, everything is below standard

Very convenient hotel to Javitz Center and bus terminal . Safe area but dirty with really weird people. The room was lovely and newly decorated . The air worked well and the bed was very. comfortable.

Fabulous location, amazing staff, clean and great breakfast!

They said the room isn’t available anymore

The hotel has beautiful updates in lobby and rooms. The staff were always accommodating and pleasant. The complimentary breakfast was okay. It has yogurt, cereals, toasts, waffles, sausages, and eggs. The eggs were not edible as they did not even taste like eggs. The rooms were small but decent size to sleep and to be expected for NY city. My only complaint was the shower did not have hot water. The bathtub spout had hot water but when you switch it to shower head it turned cold. Not until my husband was washing his hands we figured out we had to keep the sink faucet running the whole time someone showered just to get hot water from shower head. We were in room 206.

Good price for good location

Happy wit

All employees were very nice. The beds were very comfortable. The area isn’t the best and if choosing to park in one of the lots within a few blocks, you should be prepared to be walking through some rough areas.

Perfect for what we needed close and convenient to Times Square and the Javits Center for Fanatics Fest.

Friendly staff. Breakfast was excellent and very organized.