Fairfield Inn New York Manhattan/Financial District

Excellent customer service from staff

Good

N/A

Staff was very helpful.

One of the worst hotel experiences I have ever had. The front desk staff are rude, unprofessional, and dishonest. We asked multiple times to switch our room and were assured it would be handled, but nothing was done. To make things worse, the staff member deliberately gave us a fake name, handed us keys that didn’t even work, and then had the audacity to rudely tell us to move our own luggage when we asked for help. The behavior was shocking — disrespectful, dismissive, and completely unacceptable. After a long argument, we finally got the right keys, but still no assistance. This kind of treatment is a disgrace to any hotel that claims to care about its guests. We are extremely annoyed, upset, and deeply disappointed by this experience. The lack of professionalism and outright rudeness at the front desk reflects very poorly on this hotel. If you value honesty, respect, or even basic hospitality, avoid this hotel at all costs.

Room was clean, staff very attentive and the breakfast was very good!

Nice location with easy access to all of NYC

Morning Breakfast and coffee being included saved time

I've stayed in Marriott's for over a decade, but this was by far the worst stay I've ever had. Right away the details were wrongly advertised, the hotel is boxed in all sides with no views. Before checking in I specifically requested for a room with a view and the customer support agent confirmed that, but upon reaching the hotel, I was told that there were no rooms with a view. I was then offered a room for disabled guests which had a street view. The room itself has no luggage stand(this is a disabled room btw), No locker, No microwave, very very shabby bathroom, the rooms had no sound proofing and heard loud noised like gushing water, slamming doors all throughout my stay. The worst experience was that a Marriott hotel didn't have water bottles for over 3 days. They said their supplies hadn't come. A hotel that has no drinking water. Will never stay here again.

Good location and transport access

Great price in a prime spot for New York with things to do around every corner

Easy walk to my concert destination

The breakfast was better than expected. There was warm food with sausage, bacon, and eggs. Bagels, muffins, cereal were also provided. The oatmeal bar was a nice addition. It offered nuts, and other toppings that most facilities do not offer.

NA

I’ve been here a couple of times.

I was very happy with the hotel service.

The room was too small

Fantastic location on a quiet street but very walkable to lots of sites, especially good for the seaport area. The front desk staff was terrific: smiley, friendly, chatty, helpful. The need to up most of the room, but that’s NYC real estate right? Still, a very comfy room and bed. Housekeeping took care of us very well. Everything was clean and comfortable. Only negative was the breakfast area got very crowded, but there are plenty of other breakfast dining options nearby.

x

Very nice hotel near the river. Safe and quiet.