Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

My family and I had a good stay. Checking into our room took longer than what I was accustomed to(25 minutes) but much shorter than expected based on the reviews I read. The staff were friendly and professional. Our room was mostly updated and it was quite clean with an excellent view of the ocean. We even saw a sea turtle swimming from our balcony. However, the rusty and mildewed balcony needs work. It seems they’re working on doing that and once completed, it would make a dramatic difference. Overall, we had a good stay. The hotel could transform from good to excellent with proper improvements to the hallways, balconies and bathrooms(ours was a bit dated with poor lighting). Mahalo

Beautiful view from our oceanview room. Convenient to have a restaurant and bar on property. 2 drink coupons given per night stay. Entertainment was also nice in the evenings. Loved the sun beds for resting in the shade and the tiki torches lit up at night. Our room was clean and spacious. However it was super noisy. The air conditioner was LOUD! The toilet ran and ran for days, 24 hours a day. Also very loud. Reported both to the desk and no one came as far as we know. Our waiter Keane in the restaurant was superb! One of the female waitresses could use some retraining. If you need to park a car, it’s $25 a day with no option to self park. There is street parking, but it was crowded annd also the anrea outside the hotel seemed a little shady to leave a car overnight. Overall, i would stay here again as it looks like they are doing some updating. And it really was very convenient.

Staff was great. Needs a little work on the cleanliness, but they are renovating. Felt self parking wasn’t really an option cause it would be road parking and it’s a little far walk/.

Staff was friendly and helpful. Heads up that they only allow valet parking near to the hotel, $25/day and a resort fee of $39. Hotel a bit dated and our room smelled of fresh paint. Drove to the botanical gardens, beautiful! The trees, park and area close to the hotel is beautiful plus the ocean waves were relaxing to listen to. We had nice views from our room.

Loved the bath tub in the room, along with the view!!! Super clean hotel!!

Not up to Hilton standards

We recently returned to the Grand Naniloa Hotel in 2025 after a wonderful stay in 2018. While the property still has its charms, it’s clear it’s seen better days. Extensive renovations are underway, and management provided disclosures and acknowledgment letters in our room, but other reviews are correct: much of the art is missing, and the property needs more care. Highlights The hospitality was excellent. Front desk staff, valet, and restaurant teams were warm and professional. The on-site restaurant remains a standout, offering exceptional dining. The grounds are beautiful, with Wi-Fi extending to seating areas by the water. I loved working from the cabanas while spotting sea turtles in the shallows—a magical experience. Kayak rentals are available, though we didn’t use them this time. The gym is well-equipped, including a Peloton bike with foot cages. Practical Notes Be prepared for a $100/night deposit charged upfront. This covers the $39/night resort fee and $25/night valet parking you'll pay (street parking is possible but inconvenient). Local kids often enjoy the pool and dock areas, which created special moments for our son but might not suit everyone. Despite its current challenges, the hotel’s location and hospitality make it worth another visit—though we’ll wait until renovations are complete to fully enjoy its potential.

Like the cookies and complimentary drinks. Service staff very nice and helpful

We paid for oceanfront and instead we got pool front with all of the screaming kids. The front desk clerk said that’s just what it is at this hotel.

We enjoyed our stay and we are already planning our trip to come back. Even with ongoing renovations the staff was amazing. Our room’s air conditioner was not working and we traveled with a baby. Grace was amazing and quickly moved us to a room with a balcony so that we keep the room at a favorable temp for our child. We loved it!! Thank you to all the friendly staff!

The lady that checked us in was excellent. Great location but dated.

all good just get ride of the homeless nabor hotel.

This property needs a complete restoration all around. The only nice area was the restaurant and bar, but rooms and the outside of the building look horrible and need repairs. The pictures online are very deceptive the condition of the rooms are not what they seem.

We stayed for 4 days. Had a great time. The room had an excellent view of Hilo Bay and we spent a lot of time on the balcony. Staff were great. Room was clean. The lobby had a great vibe in the evening and the free drink coupons offered to guests was a great perk. The hotel is under some renovation but that didn’t impact our enjoyment.

The property was at a beautiful location!

Overall we (family of 4) very much enjoyed our stay. It’s on a nice quiet street and right on the ocean. The downside was that we couldn’t turn our AC on and we would open the giant patio door but inevitably someone would start smoking pot or cigarettes in another lanai forcing us to close our door Our room also had 2 tiny trash cans and since they only clean every 3 days it was insufficient Overall we enjoyed the hotel, the grounds and the restaurant

Live music in the lobby

The rooms need to be renovated and the elevator doesn't always work.

Staff was friendly, location was beautiful. The hotel itself was not good. Air conditioning didn’t work, leaky ceiling- just run down in general.

Very busy location. I appreciated the managment handling my check out issues. Property is being updated so not all elevators were working. Beautiful grounds and staff was super friendly.