Hampton Inn & Suites McKinney

Hotel was pretty good and clean.. the surroundings of the hotel had people wandering and lot of pot holes on the way to reach hotel

Location is what I needed. No sweetener in B’fast area, no hand rail in shower and the joint barn door style falls short on function. 😊

Staff was very nice and service was great. The night stand lighting did not work nor did the nightstand charging ports.

We’ve chosen this facility to be our lodging of choice when visiting our son and his family. We visit every couple months and stay anywhere from 5 to 14 days or more, and the service and amenities are always perfect. Room is always clean. Service includes s always exemplary! We will continue to stay here when we’re in town.

Quiet and comfortable. Even had fantastic shower and bath products. Gym was nice, breakfast was good, and slept great! I would definitely stay here again.

Location was great…..easy access to all stores. Check-in process was easy-staff very friendly.

All was good

Stay was great, but had a roach in our room

convenience ,close to the shops staff are friendly.

Very nice one night stay. Close to restaurants and other venues

Great hotel. Always clean. Easiest place to stay off 75 in North Texas. Great breakfast.

Friendly people

Would love to see easier access to water that we can drink. It's Texas in the summer. The front desk worker was great about giving us water bottles when we asked, but our family was there for sports and felt like easier access for more water would have been great. Overall though, fantastic staff, rooms, and overall stay.

Spring mattress could use and updated version.

Comfortable and clean. The breakfast is very good. Nice employees

Very good hotel.

Shower was broken and the staff couldn’t get us a different room. Was told manager would call me about resolution and he skipped out deciding instead not to come in until my stay was over. Multiple lies told by staff regarding possibilities for resolution as well.

The area was nice with plenty of options to choose from as far as food or even to grab snacks. Ie. 7/11 and the local gas station. There's a planet fitness close by. The hotel was nice and the staff were friendly and helpful. The beds were comfortable and the rooms were clean. I had an issue with the toilet paper holder falling off the wall and I did not want to be charged and it was immediately fixed and no charge was placed on my credit card.

Our stay at the Hampton Inn at 2008 North Central Expressway in McKinney, TX, was unbelievable. With one exception (Marcus B) staff was apathetic & rude…if we could find them. Employees could usually be found hanging out in the dining area. The vanity sink had no pressure and didn’t drain. One of the lamps didn’t work, the sofa in our suite was torn and stuffing coming out, and we were almost out of toilet paper. While these problems are minor, the attitude of the staff was very dismissive. We asked for extra pillows every single day of our 3-day stay, and were told every time we asked that there were no extra pillows available. The coup de grace was on our last morning when two hotel employees knocked on our door and told us nobody was registered in our room, and asked us to explain our presence, as if we were squatters. We were completely shocked. We had checked in 3 days prior, had paid the full amount for our entire stay, had been given keys to the room and a parking pass, had been texted regularly by staff (even though they were just cursory) and had been there for 3 nights at that point. When we went to the front desk to talk to the manager, he said nobody had been assigned to the room. It was obviously a clerical error on their part, but no apologies were forthcoming. Hampton Inns have always been our first choice for hotels, and we’d like to think this is just poor management exclusive to this one McKinney location, but next time we’ll choose Marriott

The property was clean, staff was professional and kind.