Hampton Inn and Suites by Hilton Houston North IAH

Never

.

The hotel is in a good location and was close by everything that we needed. We only stayed one night. Breakfast was good. Customer service was ok didn’t receive a good greeting when we were checking in m. There was a sign up and when the gentleman finally came out from the back I felt like I was disturbing him from doing something. But the overall trip was good.

The room was just as pictured and front desk staff was very nice

Very good place, close to the airport.

The phone in the room didn’t work, tv didn’t work, cabinet coming off the wall. Received a message that their was a water problem and had no water to use the restroom or even brush my teeth until I want down to front desk to get a bottle of water to brush

Fast check in and really friendly.

We needed a last minute hotel since our flight got canceled because of bad weather for 3 days. It was clean and quiet and price friendly

Poor wifi service, phones not working, noise all night from footsteps from the floor above.

My stay was great as usual. This has been my "go to" hotel for the last 3 years while staying in Houston. Still pleased with the atmosphere and amenities.

Due to the design of the bathroom door, it couldn’t be completely shut, and even if it was, the crack was large enough to leave it exposed. There was very little privacy.

Staff is great. The breakfast was good. Rooms definitely need some updating and our room didn’t have a microwave and I think it’s weird ours didn’t have one just because it has the two queen beds. I’ve never been to a hotel like that. We had to park our car out front because we were told by staff there’s been theft going on which had us holding our breath each time we walked out. Lol I typically only stay at Hampton and it seems like every Hampton I stay, housekeeping really needs some training. They really do not clean the way they are suppose to.

The hotel is clean and the service is excellent however in our room, the majority of electrical outlets weren't working. Also, the USB chargers weren't functional. The Wi-Fi was too slow and it took some work arounds to connect. The refrigerator in our room was broken and had to be exchanged.

Curtain was dirty, I was afraid to open that how dirty it’s was. The view was terrible looking at trash. They needed to update everything in the room . Some of the outlets not working.

Reversed room had refrigerator that was broken a bed that was too uncomfortable to sleep on. After checking in with lots of bags, no one offered to help are even moved the cart for me. Then I move rooms. The front desk person wanted me to go all the way back downstairs with all my things and get the key. I told him I couldn't do that. So he brought the key up to me reluctantly. After moving rooms I found the coffee Maker was broken. She toilet wouldn't flush and the next day. I didn't have hot water for 3 hours out of the morning. Answer late, check out on hotels.com and in person, and over the phone there. Still wanna checking out no new about it. Even though it was set approved. And finally the room I was moved to had a broken phone. Didn't work not really sure what worked there at all. And it was raised apart as far as cleaning as carpet was very dirty

Close to the airport and convenient for my time in Houston.

Nice property

Staff was friendly and helpful. Will stay here again if I’m in the area.

W hotel

Nice hotel ! Big and clean rooms .The breakfast is fantastic !