Hampton Inn and Suites San Diego-Poway

They forced us to open up our room for air conditioning maintenance Saturday morning. We were there for a well deserved break and sleep. With no warning before our arrival, this happened. They should not have rented rooms knowing this disruption was happening. The staff was rude and disconnected. Breakfast was between 7 and 10 AM on weekends. On Monday it ends at 9 AM. We missed it and many other people missed it because it was presumed to end at 10. There was no sign posted anywhere about this. The front desk person, Tammy, smuggly informed me that there is a slip of paper inside the key envelop, along with other pieces of paper, that has these times mentioned. There is no reason that they could not post a proper sign that lets people know the hours so they don't miss it. There were a LOT of really angry people milling in the lobby who expected breakfast. Meanwhile, you could see through the gaps that the staff was feasting on the leftovers of the breakfast buffet while we were denied. This is a major fail in management and staff. I will avoid booking this chain of hotels whenever possible.

It was good

Carpet on floor is old and smelly The pool is amazing

Good hotel.

Great sleep

Love the people that work there

location parking fee

Cayla was amazing. She made sure our stay was great. Thank you

Surprise, for a hotel many miles from city center and freeway, they charge for parking equal to what you would see on the Vegas strip. Watch out because it is not shown on any reservation site that they are charging until you arrive at hotel. And it makes no sense, they are out in the middle of nowhere

Bedding and towels were not very clean.

Water pressure extremely low it was hard to have a decent shower.

We had a great experience with the staff, the cleanliness of the hotel, the breakfast included, nothing but great things.

Lovely place to stay. We enjoyed the Hampton Inn very much. We’ll definitely stay there the next time we visit San Diego.

Everything was great. Thank you for delicious oatmeal. The only issue we had was a smell in the room, sort of a damp/musty smell. We had to leave the AC really cold at 68 the whole time to keep the smell at bay.

As a place to stay as part of a road trip, being located so close to a Costco and Costco gas makes the location ideal. Actually cleaner and better managed than a 4 star hotel in La Jolla too!

The staff was amazing and kind.

Great hotel and staff except for the parking scam everything was great

Great Customers Service

Property was ok. Very pricy for a dated property. Shower was weak. Lobby area was excellent. Can’t fathom why properties all charge for parking.

Service front desk staff are very helpful and responsive.